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Intrusion attempt blocked


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#1 abc12345xyz

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Posted 30 April 2009 - 03:29 AM

Yesterday night I was accessing my hotmail account, and then after logged into my account I got a message from Norton Anti Virus that intrusion attempt was blocked, port number 57935. After that I was unable to access internet. I have dialup connection. I can connect to internet but can't access any site. I would like to know, how to make sure that my computer is safe.

Thank you.

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#2 abc12345xyz

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Posted 17 May 2009 - 05:00 AM

Anyone please?

More Information:
I checked Norton Antivirus history, first it was attacked on port# 55104 and after that is was on port# 57935, and from the history I came to know that communication was also blocked for 30 mins by Norton Antivirus. So, I understood that why my internet was not working. But I am still not sure that whether my computer is safe or not. Even though I installed and full scanned with Malwarebytes Anti-Malware and SuperAntiSpyware and no virus found. With Norton Antivirus it found SmitfraudFix file as a Torjan and two files were infected because of SmirfraudFix (I have this file for my other computer), and I think this is not a torjan. Right?

Still I am not satisfied that my computer is safe to run internet or not. Please help me in this regard.

Also, I want to know that attack was on my computer or on my hotmail account? If on my hotmail account, then is it possible other computers also infected where I opened my hotmail account, and other antivirus programs didn't detect it? On other computers I have AVG Free Edition, and so far nothing detected while using my hotmail account. Only Norton dectect it. Please Please help me and tell me whether my computer is safe or not. There might be some programs running in hidden or background mode.

Thank you.

Edited by abc12345xyz, 17 May 2009 - 05:02 AM.


#3 abc12345xyz

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Posted 18 May 2009 - 12:12 PM

WHY computer gurus are not helping me out? Please help me.

More Information:
Now whenever I use internet I feel flash on my screen after some time. It seems that may be some hidden program taking snapshots of my screen, and may be all my information is being stolen.

Please please help me, it is also very urgent. Because of this I am not even checking my emails on this computer. But my other data might be being stolen.


Thank you.

#4 garmanma

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Posted 18 May 2009 - 07:47 PM

Update mbam and run a FULL scan
Please post the results

Then run


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#5 abc12345xyz

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Posted 19 May 2009 - 02:27 PM

Dear garmanma, thank you thank you so much to start helping me out from this problem.

I updated the Malwarebytes' Anti-Malware and ran the full scan, three times. Reason: Every time when the infected file is detected, immediately I get scan is complete message. After clicking on show results button I can save the log file, but can't exit the program or access any other tabs or button. I get this message that: A scan is in progress. Are you sure you want to close Malwarebytes' Anti-Malware. I am posting the latest report, the other two reports are also same with the same error.

Malwarebytes' Anti-Malware Report:
Malwarebytes' Anti-Malware 1.36
Database version: 2154
Windows 5.1.2600 Service Pack 2

5/19/2009 12:54:42 PM
mbam-log-2009-05-19 (12-54-35).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 132008
Time elapsed: 18 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Dr. Web Report:

2C856302.exe;C:\Program Files\Norton AntiVirus\Quarantine;BackDoor.Bifrost.842;Deleted.;
A0024528.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP107;Tool.Prockill;Incurable.Moved.;
A0024530.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP107;Tool.ShutDown.14;Incurable.Moved.;
A0024767.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP109;Trojan.PWS.Stealer.133;Deleted.;
A0025522.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP110\A0025522.exe;Tool.Prockill;;
A0025522.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP110\A0025522.exe;Tool.ShutDown.14;;
A0025522.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP110;Archive contains infected objects;Moved.;
A0025523.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP110\A0025523.exe;Tool.Prockill;;
A0025523.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP110\A0025523.exe;Tool.ShutDown.14;;
A0025523.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP110;Archive contains infected objects;Moved.;
A0025540.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP111\A0025540.exe;Tool.Prockill;;
A0025540.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP111\A0025540.exe;Tool.ShutDown.14;;
A0025540.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP111;Archive contains infected objects;Moved.;
A0025673.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025673.exe;Tool.Prockill;;
A0025673.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025673.exe;Tool.ShutDown.14;;
A0025673.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113;Archive contains infected objects;Moved.;
A0025674.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025674.exe;Tool.Prockill;;
A0025674.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025674.exe;Tool.ShutDown.14;;
A0025674.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113;Archive contains infected objects;Moved.;
A0025675.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025675.exe;Tool.Prockill;;
A0025675.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025675.exe;Tool.ShutDown.14;;
A0025675.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113;Archive contains infected objects;Moved.;
A0025677.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025677.exe;Tool.Prockill;;
A0025677.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025677.exe;Tool.ShutDown.14;;
A0025677.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113;Archive contains infected objects;Moved.;
A0025685.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025685.exe;Tool.Prockill;;
A0025685.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025685.exe;Tool.ShutDown.14;;
A0025685.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113;Archive contains infected objects;Moved.;
A0025947.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025947.exe;Tool.Prockill;;
A0025947.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113\A0025947.exe;Tool.ShutDown.14;;
A0025947.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP113;Archive contains infected objects;Moved.;
A0025948.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP114\A0025948.exe;Tool.Prockill;;
A0025948.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP114\A0025948.exe;Tool.ShutDown.14;;
A0025948.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP114;Archive contains infected objects;Moved.;
A0025950.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP114\A0025950.exe;Tool.Prockill;;
A0025950.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP114\A0025950.exe;Tool.ShutDown.14;;
A0025950.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP114;Archive contains infected objects;Moved.;
A0025954.exe;C:\System Volume Information\_restore{BEF1E788-B95B-4F2A-8EA8-408591345474}\RP114;BackDoor.Bifrost.842;Deleted.;
Lucky.exe;C:\WINDOWS\mnall\sys\N12;Trojan.PWS.Stealer.133;Deleted.;


Important Questions:
From above reports, especially Dr. Web report, is it possible that my email accounts and other sites accounts are stolen. Should I change all the passwords immediately? Will it be safe to change the passwords? I am very worried about my emails and other accounts. Please also mention about this in you next post.


Waiting for your next instructions.

Once again very very thanks for your great help.

Edited by abc12345xyz, 19 May 2009 - 03:00 PM.


#6 garmanma

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Posted 19 May 2009 - 04:29 PM

What you see from DR. Web is almost all system restore points (system volume information)
and the bitfrost backdoor trojan was in Norton's quarantine folder

--------------------------------

Let's try these 2


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 abc12345xyz

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Posted 20 May 2009 - 02:35 PM

SUPERAntiSpyware Scan Log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/20/2009 at 03:19 PM

Application Version : 4.26.1002

Core Rules Database Version : 3903
Trace Rules Database Version: 1848

Scan type : Complete Scan
Total Scan Time : 02:08:07

Memory items scanned : 208
Memory threats detected : 0
Registry items scanned : 5233
Registry threats detected : 0
File items scanned : 48640
File threats detected : 0



Now is it mean that my computer is safe to use for internet (emails, and other passwords protected websites)?


Thank you once again for helping.

Edited by abc12345xyz, 20 May 2009 - 02:36 PM.


#8 garmanma

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Posted 20 May 2009 - 08:03 PM

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.




[b]Then run one more quick Mbam scan just to make sure

Edited by garmanma, 20 May 2009 - 08:04 PM.

Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#9 abc12345xyz

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Posted 21 May 2009 - 03:14 PM

(1) Restore point created.
(2) Still getting the same error in Mbam. Please check the below report.

Malwarebytes' Anti-Malware 1.36
Database version: 2163
Windows 5.1.2600 Service Pack 2

5/21/2009 4:07:01 PM
mbam-log-2009-05-21 (16-06-57).txt

Scan type: Quick Scan
Objects scanned: 84298
Time elapsed: 3 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Thank you.

#10 garmanma

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Posted 22 May 2009 - 08:10 PM

Do you use Spybot S&D, with the Teatimer function or any other malware tool that scans the registry?

I found a couple other instances of the exact same problem, plus this response from a very well respected and knowledgeable member:

MBAM is re-enabling this function in your log

If you are seeing this with no other signs of infection then it is far more likely that your 3rd party security software has disabled these warnings to prevent duplicate security warnings and in these cases telling MBAM to ignore them once will forever solve the issue .


I believe you are fine
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#11 quietman7

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Posted 22 May 2009 - 10:33 PM

The Disabled.SecurityCenter entries do not necessarily mean malware. They are registry keys that can be:
  • Disabled by malware to prevent notification that your protection has been disabled
  • Disabled intentionally by the user.
  • Disabled by other security programs to prevent conflicts, duplicate warnings and allow them to have control.

This key controls the warning you get about your antivirus software (out of date, not installed .....). If the value is set to 1 you wont get any of these warnings and multiple malicious applications do this to prevent you from knowing that they have disabled your antivirus software. MBAM is re-enabling this function in your log

explanation by nosirrah

For example, if you have McAfee Security Center or Norton Internet Security installed, they will disable announcements of Window Security Center in order to signal things by themselves. Other security programs like Spybot S&D will provide similar detections for these type of registry changes and ask you to allow or deny them. Please refer to this discussion thread and click the link in Post #2 for a more detailed explanation.

If a scan is showing these entries and there no other signs of infection, then it's likely another security program has disabled them. If that's the case, then having MBAM add them to the Ignore list will prevent the detections from showing in future scans. If you are experiencing symptoms of malware, do not use other security programs and did not disable them yourself, then further investigation is warranted as there is no way to specifically tell how or by what something became disabled. MBAM only shows that it is disabled.
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#12 abc12345xyz

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Posted 23 May 2009 - 11:37 AM

I used to have Spybot S&D, but I uninstall it long time ago(may be about 1.5 years ago). But as soon as Mbam found this malware, I get the message that Mbam has successfully scaned the computer. So in this case, Mbam actullay didn't scan the whole computer, and when I click on Exit button, it says scan is in progress and do I wish to stop scanning?

After mentioning above problems do you still think that I am totally safe and should I unistall Mbam, Dr. Web, and SAS, and keeping only Norton AntiVirus 2005?


And also thanks to quietman7 for information.

#13 quietman7

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Posted 23 May 2009 - 03:29 PM

No single product is 100% foolproof and can detect and remove all threats at any given time. The security community is in a constant state of change as new infections appear. Each vendor has its own definition of what constitutes malware and scanning your computer using different criteria will yield different results. The fact that each program has its own definition files means that some malware may be picked up by one that could be missed by another. Thus, a multi-layered defense using several anti-spyware products (including an effective firewall) to supplement your anti-virus combined with common sense and safe surfing habits provides the most complete protection.

I recommend you keep both MBAM and SAS as part of your anti-malware toolkit. I also recommend taking advantage of the Malwarebytes Anti-Malware Protection Module which uses advanced heuristic scanning technology to monitor your your system and provide real-time protection to prevent the installation of most new malware. This technology monitors every process and stops malicious processes before they can infect your computer. The database that defines the heuristics is updated as often as there is something to add to it. Enabling the Protection Module feature requires reqistration and purchase of a license key that includes free lifetime upgrades and support. After activation, Malwarebytes can be set to update itself and schedule scans automatically on a daily basis. The Protection Module is not intrusive as it utilizes few system resources and should not conflict with other scanners or anti-virus programs.
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#14 abc12345xyz

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Posted 26 May 2009 - 04:47 AM

Now I am facing new problem. Every time I starts my computer Norton Antivirus is disabled, even though following two options are checked marked:

(1) Enable Auto Protect (recommended)
(2) Start Auto Protect when windows starts up (recommended)

What to do?

#15 quietman7

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Posted 26 May 2009 - 07:30 AM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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