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McAfee updates blocked, Anti-virus sites redirected to error page


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#1 danpetitpas

danpetitpas

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Posted 29 April 2009 - 09:17 PM

I have a problem. Something infected an older computer (Windows XP SP1) I use to download and read e-mail and record radio show streams. McAfee updates are being blocked and when I try to go to McAfee's Website with IE 6, FIrefox 3 and Netscape 7.1, I get re-directed to an error page. Also Windows Media streams are being blocked in all audio programs, although MP3s and Real Audio streams play fine in Windows Media, WinAmp and Real Player. Windows Media will play wma files already on the PC. IE and Firefox both crashed frequently.

I had McAfee, SuperAntiSpyware, Adaware and NoAdware 3 already installed. So I ran them. McAfee saw nothing. NoAdware took off some tracking cookies. Adaware took off a "critical infection" and SuperAntiSpyware saw a Win32 Trojan. But they didn't solve the problem. I downloaded and ran Malwarebyte's Anti-Malware which saw some traces of a trojan agent, trojan fakealert and Rogue Installer and removed them. I ran Microsoft's Malware Removal Tool which showed nothing. I ran Spybot Search and Destroy which saw a few things and removed them. I ran PC Tool's Spyware Doctor that saw 3 Trojan Fake Alerts and a bunch of other stuff in the registry, etc. and removed them. But McAfee and WMA streams are still being blocked. When I try to play a stream, it says "Windows Media Player cannot play the file because a network error occurred. However, the streams play fine on other PCs.

I tried WinsockxpFix, which was recommended to run after a cleanup, but still the same problems. IE and Firefox, however, don't seem to be crashing.

Other than getting the data off the computer and reinstalling Windows, which I may do eventually, I'm open to any help you can give. Thanks!


Here's the DOS.txt report. Attach.zip is attached:


DDS (Ver_09-03-16.01) - NTFSx86
Run by Dan at 20:24:14.25 on Wed 04/29/2009
Internet Explorer: 6.0.2800.1106
Microsoft Windows XP Home Edition 5.1.2600.1.1252.1.1033.18.2047.1514 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\System32\DSentry.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe
C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files\NoAdware3\NoAdware3.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\VMware\VMware Player\vmware-authd.exe
C:\Program Files\Common Files\VMware\VMware Virtual Image Editing\vmount2.exe
C:\WINDOWS\System32\vmnat.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\vmnetdhcp.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Program Files\Intel\NCS\Sync\NetSvc.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\dds.scr
C:\WINDOWS\System32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uLocal Page = \blank.htm
uStart Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mLocal Page = \blank.htm
mSearch Page = hxxp://www.google.com
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: Media Band: {32683183-48a0-441b-a342-7c2a440a9478} - %SystemRoot%\System32\browseui.dll
uRun: [HijackThis startup scan] c:\web stuff\HijackThis.exe /startupscan
uRun: [NoAdware3] "c:\program files\noadware3\NoAdware3.exe" /s
uRun: [SB Audigy 2 Startup Menu]
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [PRONoMgr.exe] c:\program files\intel\ncs\proset\PRONoMgr.exe
mRun: [IAAnotif] c:\program files\intel\intel application accelerator\iaanotif.exe
mRun: [DVDSentry] c:\windows\system32\DSentry.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [CTSysVol] c:\program files\creative\sbaudigy2\surround mixer\CTSysVol.exe
mRun: [CTHelper] CTHELPER.EXE
mRun: [CTDVDDet] c:\program files\creative\sbaudigy2\dvdaudio\CTDVDDet.EXE
mRun: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [TotalRecorderScheduler] "c:\program files\highcriteria\totalrecorder\TotRecSched.exe"
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [Motive SmartBridge] c:\progra~1\verizon\smartb~1\MotiveSB.exe
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [Google Quick Search Box] "c:\program files\google\quick search box\GoogleQuickSearchBox.exe" /autorun
dRunOnce: [RealUpgradeHelper] "c:\program files\common files\real\update_ob\upgrdhlp.exe" "RealNetworks|RealPlayer|6.0"
mExplorerRun: [soFxpEb0x9] c:\windows\grqzwbit.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\verizo~1.lnk - c:\program files\verizon online\help support\bin\matcli.exe
uPolicies-system: RunStartupScriptSync = 1 (0x1)
mPolicies-system: RunStartupScriptSync = 1 (0x1)
IE: {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - {A1EDC4A1-940F-48E0-8DFD-E38F1D501021}
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: aol.com\free
Trusted Zone: mcafee.com
Trusted Zone: mcafee.com\us
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {0000000A-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/d/4/4/d446e8a9-3a86-4b59-bb19-f5bd11b40367/wmavax.CAB
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} - hxxp://www.creative.com/su/ocx/15015/CTSUEng.cab
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://pcpitstop.com/pcpitstop/PCPitStop.CAB
DPF: {1011E032-5CF3-4795-B751-3AA5E008CCA6} - hxxp://download.verizon.net/sfp/Cabs/max_update/VOLUpdate_1-0-0.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} - hxxp://pcpitstop.com/internet/pcpConnCheck.cab
DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} - hxxp://www.streamaudio.com/download/ccpm_0237.cab
DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} - hxxp://rd1.surfernetwork.com/surferplugin.ocx
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.av.aol.com/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1240966820578
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.av.aol.com/molbin/shared/mcgdmgr/en-us/1,0,0,20/mcgdmgr.cab
DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697514} - hxxp://nullsoft.com/nsv/embed/nsvplayx_vp3_mp3.cab
DPF: {CA6F0A67-18BB-4E39-BB8A-A1E04D6AACDF} - hxxp://www.superadblocker.com/activex/sabminf.cab
DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} - hxxp://www.live365.com/players/play365.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://www.creative.com/su/ocx/15014/CTPID.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: LMIinit - LMIinit.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 c:\windows\system32\efcYSlLb

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\dan\applic~1\mozilla\firefox\profiles\og0gqya3.default\
FF - prefs.js: browser.startup.homepage - google.com
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-12-14 201320]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2008-12-22 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-12-22 55024]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2004-12-13 165488]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2007-5-30 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2007-5-30 47640]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-6-7 359248]
R2 McShield;McAfee Real-time Scanner;c:\program files\mcafee\virusscan\Mcshield.exe [2008-6-7 144704]
R2 VRDVC20;Sony VRD-VC20 [Video Capture];c:\windows\system32\drivers\VRDVC20X.SYS [2004-11-9 31104]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2008-6-7 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-12-14 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-12-14 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-12-14 40488]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-12-22 7408]
R3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-11-24 822424]
S0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-4-29 130424]
S1 ntfs32;NTFS net driver;\??\c:\windows\system32\ntfs32.sys --> c:\windows\system32\ntfs32.sys [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-12-14 33832]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-4-29 348752]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-4-29 1095560]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]

=============== Created Last 30 ================

2009-04-29 20:21 360,021 a------- C:\dds.scr
2009-04-29 15:50 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-04-29 15:49 130,424 a------- c:\windows\system32\drivers\PCTCore.sys
2009-04-29 15:49 73,840 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-04-29 15:49 <DIR> --d----- c:\program files\common files\PC Tools
2009-04-29 15:49 64,392 a------- c:\windows\system32\drivers\pctplsg.sys
2009-04-29 15:48 <DIR> --d----- c:\program files\Spyware Doctor
2009-04-29 15:48 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Tools
2009-04-29 14:04 194,588 a------- C:\fanboy20090429.wav
2009-04-29 11:57 1,075,736 a------- C:\Google Updater.exe
2009-04-29 00:21 <DIR> --d----- c:\docume~1\dan\applic~1\Malwarebytes
2009-04-29 00:21 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-29 00:21 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-29 00:21 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-04-29 00:21 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-04-29 00:08 9,924,040 a------- C:\windows-kb890830-v2.9.exe
2009-04-28 00:27 100 a------- C:\tcu.m3u
2009-04-27 18:46 2,967,800 a------- C:\mbam-setup.exe
2009-04-27 16:28 318,904 a------- C:\wmpfirefoxplugin.exe
2009-04-27 00:39 23,392 a------- c:\windows\system32\nscompat.tlb
2009-04-27 00:39 16,832 a------- c:\windows\system32\amcompat.tlb
2009-04-27 00:33 12,754,672 a------- C:\MP10Setup.exe
2009-04-26 23:59 <DIR> --d----- c:\program files\VideoLAN
2009-04-26 23:44 16,742,799 a------- C:\vlc-0.9.9-win32.exe
2009-04-18 23:59 108 a------- C:\dat-5586.zip
2009-04-18 18:26 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-04-18 18:26 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-04-18 18:16 15,083,520 a------- C:\spybotsd160.exe
2009-04-18 17:57 1,887,408 a------- C:\GoogleToolbarInstaller_en_signed.exe
2009-04-13 20:06 <DIR> --d----- c:\program files\common files\Adobe Systems Shared
2009-04-12 23:59 <DIR> --d----- C:\VundoFix Backups
2009-04-12 23:58 119,808 -------- C:\VundoFix.exe

==================== Find3M ====================

2008-05-10 13:11 1,918 a------- c:\program files\WebPlus SE User Guide.lnk
2008-05-10 13:11 1,836 a------- c:\program files\WebPlus SE.lnk
2008-02-06 17:06 107 a------- c:\program files\Download latest Adobe Reader.url
2005-09-09 19:55 7,155,864 a------- c:\program files\NGhost10.msi
2005-09-09 19:55 35 a------- c:\program files\SCSSDist.ini
2005-09-09 19:55 37,766,164 a------- c:\program files\Data1.cab
2004-02-23 21:07 1,413,120 a------- c:\program files\WinsockXPFix.exe
2004-02-10 07:24 160,865 a------- c:\program files\opasesfx.exe
1999-12-19 18:00 246,805 a------- c:\program files\VBRUN300.EXE
1994-03-07 07:14 2,399 a------- c:\program files\VBRUN300.TXT
1993-05-11 23:00 398,416 a------- c:\program files\VBRUN300.DLL
2008-05-30 01:59 13,560 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 20:24:58.76 ===============

Attached Files



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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 11 May 2009 - 10:44 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 Orange Blossom

Orange Blossom

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Posted 19 May 2009 - 04:06 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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