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Memory or Still hijacked?


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#1 Bert

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Posted 25 August 2004 - 06:26 PM

Hi,
I started this tread on an discussion site but was told to post the latest hijack log here.
A few weeks ago my computer was infected with viruses and spy ware. Thanks to the people on this website I was able to get my computer clean (I think). Now I have installed Norton Anti Virus, Spybot, Ad-aware, Spy-sweeper and Spyware blaster. The trouble is that when I play some slide shows on my computer, that the music stutters and also the dissolves between the different slides is jerky. I have looked at the windows task manager but I donít know what to look for or what it means.
Also my printer acts strange (spitting out multiple blank pages if I only want to print 1 page). I tried to un-install my printer but could not do it error message "Shell DLL" missing.
Can you tell me what I can do.
Here is the latest HJT Log file:

Logfile of HijackThis v1.98.2
Scan saved at 7:10:26 PM, on 8/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\ltmsg.exe
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\WINDOWS\MXOALDR.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_A10IC2.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Documents and Settings\Bert Schmitz\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [MXO Auto Loader] C:\WINDOWS\MXOALDR.EXE
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [EPSON Stylus C80 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_A10IC2.EXE /P23 "EPSON Stylus C80 Series" /O6 "USB001" /M "Stylus C80"
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.worldnet.att.net
O15 - Trusted Zone: http://*.windowsupdate.com
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - http://apps.cfgnh.org/Citrix/ICAWEB/en/ica32/ica32t.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) - file://D:\Content\include\msSecUcd.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab



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#2 groovicus

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Posted 26 August 2004 - 10:34 AM

Just letting you know that I have not forgotten about you...just been too busy to help you yet. I'll try and have something for you by this evening.

Thank you for being patient. :D

#3 Bert

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Posted 26 August 2004 - 11:34 AM

I began to wonder :thumbsup: , thanks for letting me know.
Regards,
Bert

#4 groovicus

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Posted 26 August 2004 - 05:37 PM

Your log is clean, so I would suggest the following.

Open notepad and paste in the following lines:

del c:\ *.tmp
del %temp%\*.tmp /f
del %windir%\prefetch\*.*
del %windir%\temp\*.* /f

Save to desktop as 'clean.bat' , file types as 'all-files'.

DoubleClick on the icon, and say yes when prompted.



Do a defrag also.

Also, if you remove these lines with HJT, you will free us some system resources.
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe" <-- this should not be there anyway
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

Try those steps, and let me know if you see any increase in system performance. :thumbsup:

#5 Bert

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Posted 26 August 2004 - 06:28 PM

Hi groovicus,
Did everything you mentioned except the defrag,(had that done last week already). The system works a lot better still a litle hick-up when I played a slide show (no smooth dissolve as it should be). I checked the CPU while I was playing the show and the only programs that use CPU where the slide show up to 100% sometimes, Teatime (when it was on 2%) and Webroot Spy Sweeper (when it was on between 17 and 36 %). Can this be part of the problem that Spysweeper check-es while a slide change is going on?
Also next to my clock at the bottom is an icon of Quiktime and Musicmatch box. I can delete them but they come on every time I start the computer. Do they take up memory and how do I shut them off.
Then there is still the Printer with no Shell DLL.
Thanks,
Bert

#6 Bert

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Posted 26 August 2004 - 08:10 PM

Hi, just a quick update, I checked running the slide show +/- 20.000k and at the same time watched the windows task manager. Web-root Spy Sweeper comes on every minute or so, the same with teatime. I could see that when Spy Sweeper came on that the slide transitions kept hanging. I disabled Spy Sweeper and the Slide show runs fine. I suppose that that fixed it.
The thing that I have a Question about is this: A lot of times when I am on the Internet and go out of it, I get the message that from Spybot that an Important registry entry has been changed, with some changes that I don't understand. Should I always say"don't allow"?
Regards,
Bert

#7 groovicus

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Posted 26 August 2004 - 08:16 PM

Definately do not allow...it sounds like you found a solution then??

EDIT: Shell.dll...almost forgot about that.
http://www.amchrisarmstrong.com/mirror/shell_nt.zip

That should work for you.

If you remove these two lines in HJT:
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
...then those two apps will not start.:D

Edited by groovicus, 26 August 2004 - 08:19 PM.


#8 Bert

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Posted 26 August 2004 - 09:54 PM

Hi,
I need more instructions for the shell dll file. When I open the website you give, I can save or open the file. Save asked me as what type of file I want to save it, Zip or all files and the file name is shell_nt. If I click open I get an shell dll icon and when I click on that it asked me with which program I want to open it? How do I go about this.
regards,
Bert

#9 Bert

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Posted 27 August 2004 - 02:24 PM

Do you want me to go to an other forum with my Shell Dll problem?
Bert

#10 groovicus

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Posted 27 August 2004 - 02:52 PM

No :thumbsup:

I apologize for not being more diligent with your log. It took me awhile to find the post I was looking for to help you:

Download this file if you're on Windows 98

If you're running NT4/2000/XP download this file.

For Windows 98 place shell.dll in C:\Windows\System\

For NT4/2000 put it in C:\Winnt\System32\

For XP put it in C:\Windows\System32\


Thank you for being patient. I have re-subscribed to the thread again, so hopefully I will get notifications like I should :flowers:

#11 Bert

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Posted 27 August 2004 - 03:00 PM

Hi, I have Windows XP home, the site you direct me to is not ready yet, or a pay site? Is this the corect connection?
regards,
Bert

#12 groovicus

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Posted 27 August 2004 - 03:17 PM

Oh my gosh..I just downloaded it from there to make sure it worked properly, the file is sitting on my desktop... :thumbsup: :trumpet:

Do you have your Windows XP disk? Or PM me an email addy so I can send you the file. Every link I turn up is either dead, or under construction

:flowers:

#13 Bert

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Posted 30 August 2004 - 07:20 AM

Thanks for sending the DLL file, I have put it in c:windowssystem32. When I want to un-install my printer, it still says that there is no shell dll file. Any other ideas? I am away for a few days and can't respond back till Friday.
Thanks,
Bert

#14 groovicus

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Posted 30 August 2004 - 07:28 AM

I would try reinstalling your printer software, and then seeing if you can uninstall it. I have a feeling that the shell.dll it is looking for is somewhere in it's uninstall path, and it was wiped out by something....I'll see what I can come up with :thumbsup:




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