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Can't uninstall program -- even in safe mode!


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#1 hendis

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Posted 29 April 2009 - 03:19 PM

Hi. I'm new to the forum, so I hope that someone can help.... (Thanks in advance...)

I'm running Vista SP1 on an Acer 4330 laptop. I can't uninstall Microsoft Office Home and Student 2007 (Trialware), no matter what I do!

When I tried to uninstall it (from an admin account), I got the message "The language of this installation package is not supported by your system"

I would like to uninstall the program because I already use Office 2003, and don't want to purchase 2007.

Icouldn't do anything from my admin account, so I went to Safe Mode, but got the same result.


How can I get rid of this program?


hendis

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#2 garmanma

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Posted 29 April 2009 - 04:35 PM

I've tried it and it is nearly impossible to do such
You would be better off reformatting the computer and not installing it
That's what I did
http://support.microsoft.com/kb/928218
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#3 hendis

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Posted 29 April 2009 - 04:59 PM

Actually, it's trialware, and I didn't install the full version. It's placed into the default image by Acer.

I'll let you know how the MSKB works.



hendis

#4 rowal5555

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Posted 29 April 2009 - 07:35 PM

If I remember correctly, I uninstalled successfully from an Acer and a Compaq with REVO Uninstaller.

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#5 garmanma

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Posted 30 April 2009 - 02:26 PM

Revo didn't work for me
One thing I will say is to be sure to back up any Office documents that you don't want corrupt or go missing
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#6 hendis

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Posted 30 April 2009 - 11:46 PM

I just installed Revo -- it found 25,872 leftover registry entries and other items related to Office 2007, but I've also got Office 2003 Professional installed, so Revo might be detecting some of that.

What I plan on doing is this:
  • Back up all of my documents on all of my accounts
  • Uninstall Office 2003
  • Uninstall Office 2007
  • Reinstall Office 2003
  • Check to see if anything needs to be restored from backup
  • Call Acer support to get 2007 removed from the restore image

hendis




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