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no reply to my log


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#1 gclubo

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Posted 29 April 2009 - 01:46 PM

hi i posted a log on here on the 18 of appril and as of yet not had a reply, i no its busy and was wondering if this time scale is normal or is the log been misplaced here is my post

[topic="http://www.bleepingcomputer.com/forums/index.php?showtopic=220660&hl="]http://www.bleepingcomputer.com/forums/index.php?showtopic=220660&hl=[/topic]

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#2 KoanYorel

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Posted 29 April 2009 - 01:54 PM

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?


Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible. We ignore none here..

Sorry, We cannot give you a time estimate for a response.

Thank you for understanding.


I am moving this thread from HJT to the General forum.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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