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RunDLL error messages after Vundo Virus Removed


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9 replies to this topic

#1 LaDesta

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Posted 29 April 2009 - 01:12 PM

Hi. My problem is very confusing to me, so I hope I may be able to find help here. I'll try to explain this the best that I can.


I ran a full system scan using Windows Defender, and it had shown me a few risks that were considered severe, therefore I hit "fix" and it said it removed the files. Now I have the problem that whenever I start-up my computer, and first log-on to my name it pops up with two error messages, that say:

RunDLL
"Error loading C:\ProgramData\pumogepe\pumogepe.dll"
"The specified module could not be found."


and


RunDLL
"Error loading C:\ProgramData\juveguru\juvoguru.dll"
"The specified module could not be found."


I am currently using Windows Vista Home Basic, 32-bit Operating System.

The name of the virus/malware/spyware (i'm not sure what it was), was Win32/Trojan, and it said something about VUNDO. I'm not aware of what any of that means, but I do know that before this problem was detected (and supposedly fixed), I never had the RunDLL error messages. I'm fairly new to learning about these viruses and how to fix my computer afterwards.

I am very good at following instructions though, and look forward to trying to fix my computer to get rid of those annoying messages. They do however ONLY pop up when I log-on to my computer.

Thank you!

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#2 garmanma

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Posted 29 April 2009 - 04:38 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
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#3 JustinHoMi

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Posted 29 April 2009 - 04:49 PM

I recently cleaned vundo off of two systems (using bitdefender's online scan). After a reboot, I got a few errors regarding missing dll's. I solved it by downloading sysinternals autoruns (http://live.sysinternals.com/autoruns.exe). Look through the dlls, and you'll see entries for the dlls that are mentioned in the errors. Disable them, and you're done!

#4 LaDesta

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Posted 30 April 2009 - 03:15 AM

I followed all of your instructions exactly as you had informed me to do so, thank you. Here is the log that the MBAM gave me. I restarted my computer to see if the problem was fixed, and it was not, unfortantely. The RunDLL errors are still coming up when I log-on to my computer... Here is the log results though.


Malwarebytes' Anti-Malware 1.36
Database version: 2061
Windows 6.0.6000

4/30/2009 3:49:17 AM
mbam-log-2009-04-30 (03-49-17).txt

Scan type: Quick Scan
Objects scanned: 67092
Time elapsed: 5 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpmddf3a04b (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\riyivasefe (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 JustinHoMi

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Posted 30 April 2009 - 03:52 AM

LaDesta, you need to remove the registry keys that are trying to load those dlls. Sysinternals Autoruns is a simple program that lists all of the startup items on your pc. Look for pumogepe.dll and juvoguru.dll and delete them.

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx

#6 LaDesta

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Posted 30 April 2009 - 05:43 PM

LaDesta, you need to remove the registry keys that are trying to load those dlls. Sysinternals Autoruns is a simple program that lists all of the startup items on your pc. Look for pumogepe.dll and juvoguru.dll and delete them.

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx



i followed those, and it worked! Thank you so much, I really appreciate it!! :thumbsup:

#7 garmanma

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Posted 30 April 2009 - 07:41 PM

That keeps the virus from running, but it is still in your system
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 JustinHoMi

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Posted 01 May 2009 - 12:57 AM

You clearly have more experience with virus removal than me, so I probably shouldn't even say anything. But from my perspective, it appears as if Windows Defender removed the virus, but did not clean up the registry entries. That's about what you would expect from an antivirus from microsoft, right? :thumbsup:

#9 LaDesta

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Posted 01 May 2009 - 01:08 AM

That keeps the virus from running, but it is still in your system



I did another scan using the MBAM. I did a full system scan.. it came back with nothing. Is there another thing I should try?

#10 garmanma

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Posted 01 May 2009 - 07:38 PM

Run SAS to double-check and make sure it's clean


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click [b]Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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