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Relevant Knowledge?! HELP!


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11 replies to this topic

#1 sammyishere1

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Posted 29 April 2009 - 12:44 PM

Relevant Knowledge has gotten onto my computer. I think its a virus. I deleted the folder but my system I don't think is clean still.
Please help!

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#2 xblindx

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Posted 29 April 2009 - 05:28 PM

If you encounter issues while installing or running the program, please read this:

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log

#3 sammyishere1

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Posted 29 April 2009 - 09:36 PM

Ok, here is the log!

Malwarebytes' Anti-Malware 1.36
Database version: 2060
Windows 6.0.6001 Service Pack 1

4/29/2009 10:35:26 PM
mbam-log-2009-04-29 (22-35-26).txt

Scan type: Quick Scan
Objects scanned: 80025
Time elapsed: 5 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\TheSpyBot (Rogue.TheSpyBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msqpdxserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge (Spyware.Marketscore) -> Quarantined and deleted successfully.

Files Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\About RelevantKnowledge.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Privacy Policy and User License Agreement.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Support.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.

#4 sammyishere1

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Posted 29 April 2009 - 09:45 PM

If you encounter issues while installing or running the program, please read this:

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log


MBAM log

#5 xblindx

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Posted 30 April 2009 - 06:37 AM

How is your system running now?

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


#6 extremeboy

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Posted 30 April 2009 - 08:19 PM

Hello.

In addition to what xblindx said, please run the following rootkit scan.

There was a piece of rootkit in that log, but it doesn't appear active at the moment of that "quick-scan".

Download and Run Scan with GMER

We will use GMER to scan for rootkits.
  • Double-click on Gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
    If it detects rootkit activity, you will receive a prompt to run a full scan. Click No..
  • In the right panel, you will see several boxes that have been checked. Uncheck the following :
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish
  • When it is done, Click on Save ... to save the log on your desktop.
    Save the log as GMER.txt when you save it on your desktop.
  • Close Gmer and copy and paste the contents of GMER.txt in your next reply.If GMER doesn't work in Normal Mode try running it in Safe Mode
Note: Do Not run any program while GMER is running

Important!:Please do not select the Show all checkbox during the scan.

Post the results once it's done please.

~Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#7 sammyishere1

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Posted 01 May 2009 - 08:33 PM

How is your system running now?

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


Here is the log after, but I still get stuff on my comp. For some reason "rundll32.exe" process keeps running and it didn't do that before. I'm not sure what to do....!

#8 sammyishere1

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Posted 01 May 2009 - 08:35 PM

Hello.

In addition to what xblindx said, please run the following rootkit scan.

There was a piece of rootkit in that log, but it doesn't appear active at the moment of that "quick-scan".

Download and Run Scan with GMER

We will use GMER to scan for rootkits.

  • Double-click on Gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
    If it detects rootkit activity, you will receive a prompt to run a full scan. Click No..
  • In the right panel, you will see several boxes that have been checked. Uncheck the following :
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish
  • When it is done, Click on Save ... to save the log on your desktop.
    Save the log as GMER.txt when you save it on your desktop.
  • Close Gmer and copy and paste the contents of GMER.txt in your next reply.If GMER doesn't work in Normal Mode try running it in Safe Mode
Note: Do Not run any program while GMER is running

Important!:Please do not select the Show all checkbox during the scan.

Post the results once it's done please.

~Extremeboy


Everytime I try to run GMER it causes and error and closes. I tried running it in Safe Mode too and still get the error and the program closes. It initially always opens up, but once I follow your instructions up to doing "Scan" it scans for a little bit then thats when the error pops up and it closes.
What do I do?

#9 xblindx

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Posted 02 May 2009 - 12:38 PM

Where is the SAS log?....

Please use the "Add Reply" button located near the bottom of the page to post your replies. Do not use the "quote" button to make a reply.

Edited by xblindx, 02 May 2009 - 12:39 PM.


#10 sammyishere1

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Posted 05 May 2009 - 03:08 PM

Where is the SAS log?....

Please use the "Add Reply" button located near the bottom of the page to post your replies. Do not use the "quote" button to make a reply.


Here is the SAS log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/30/2009 at 09:47 PM

Application Version : 4.26.1002

Core Rules Database Version : 3873
Trace Rules Database Version: 1821

Scan type : Complete Scan
Total Scan Time : 02:27:00

Memory items scanned : 312
Memory threats detected : 0
Registry items scanned : 9640
Registry threats detected : 0
File items scanned : 293478
File threats detected : 26

Unclassified.Unknown Origin
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\CASEWORK\DOMESTIC BATHROOM\VANITY COUNTER TOP W SQUARE SINK HOLE.RFA
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\CASEWORK\DOMESTIC KITCHEN\BASE CABINET-BUILT IN.RFA
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\CASEWORK\DOMESTIC KITCHEN\BASE CABINET-SINGLE DOOR W SLIDING DRAWERS.RFA
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\CASEWORK\DOMESTIC KITCHEN\COUNTER TOP W SINK HOLE.RFA
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\PLUMBING FIXTURES\SINK-TRIPLE-2D.RFA
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\PLUMBING FIXTURES\TUB-RECTANGULAR-2D.RFA
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\PLUMBING FIXTURES\WATER HEATER.RFA
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\TITLEBLOCKS\B 11 X 17 HORIZONTAL.RFA
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\TITLEBLOCKS\C 17 X 22 HORIZONTAL.RFA
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\WINDOWS\INSTANCE - OPENING.RFA
C:\PROGRAMDATA\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\WINDOWS\OPENING.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\CASEWORK\DOMESTIC BATHROOM\VANITY COUNTER TOP W SQUARE SINK HOLE.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\CASEWORK\DOMESTIC KITCHEN\BASE CABINET-BUILT IN.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\CASEWORK\DOMESTIC KITCHEN\BASE CABINET-SINGLE DOOR W SLIDING DRAWERS.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\CASEWORK\DOMESTIC KITCHEN\COUNTER TOP W SINK HOLE.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\PLUMBING FIXTURES\SINK-TRIPLE-2D.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\PLUMBING FIXTURES\TUB-RECTANGULAR-2D.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\PLUMBING FIXTURES\WATER HEATER.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\TITLEBLOCKS\B 11 X 17 HORIZONTAL.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\TITLEBLOCKS\C 17 X 22 HORIZONTAL.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\WINDOWS\INSTANCE - OPENING.RFA
C:\USERS\ALL USERS\AUTODESK\REVIT BUILDING 8.1\IMPERIAL LIBRARY\WINDOWS\OPENING.RFA

Browser Hijacker.IAmFamous
C:\QOOBOX\QUARANTINE\C\PROGRAM FILES\MOZILLA FIREFOX\COMPONENTS\IAMFAMOUS.DLL.VIR

Adware.Tracking Cookie
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@2o7[1].txt

Trojan.Unclassified
C:\WINDOWS\SYSTEM32\MPFSERVICEFAILURECOUNT.TXT

Adware.Vundo/Variant
C:\WINDOWS\SYSTEM32\TCP4W.DLL
____________________________________________

I also keep getting "rundll32.exe" in my processes and it won't let me end process.

#11 xblindx

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Posted 05 May 2009 - 04:39 PM

Have you run combofix on your own? It is a dangerous tool that should not be used without professional supervision.

#12 Orange Blossom

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Posted 06 May 2009 - 11:50 PM

Hello sammyishere1,

I see that you have posted a log here: http://www.bleepingcomputer.com/forums/t/223147/relevant-knowledge-remove/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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