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Lost Network Connections - completely!


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#1 moster57

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Posted 29 April 2009 - 11:45 AM

Hello, Im new to this site so please excuse me if I am posting in the wrong place or incorrectly. There seems to be 2 hours worth of reading to do to understand all the posting rules. But I think I'm doing things right. :thumbsup:

Ok here's the sitch. On the 4/25/09 I was up late browsing on Facebook, Youtube, and Yahoo mail. I only looked at one thing on Youtube, (an Issabella Rossalini short clip) so there wasn't much chance to get infected from that site. Everything seemed to work ok that night but page refreshes seem to go extra slow. The next morning, i started my LT and suddenly I could not access the internet. I've tried the usual fixes, only to discover that my network connections have vanished. let me be clear on this, there is nothing in the My Network Places folder. there is nothing in the Network Connections folder. I cannot create a new wireless connection and simply solve my issue. I cannot right click on a wireless connection icon, because there are NO ICONS at all. There are no network icons in the systray either. It is as if my network connections have been completely hidden.

I have run Ipconfig from a command prompt and it says I do have an IP address on my wireless adapter, but it also lists some tunneling connections (i.e. "Teredo") which I am unfamiliar with. Now despite showing an IP address, when I open IE it just remains blank. It keeps trying to connect, but it never does.

The network connections do appear normal and I can connect while in safe mode (that's how I am posting this). But there is nothing when in normal mode.

While the network connections are my biggest problem, there are other issues that started the same day. The LT is super slow (i.e. it takes 5 minutes to open the the blank Network Connections folder) and I began getting a Windows Pop Up msg that states "Generic Host Process for Win32 Services" error. My understanding is that causes a problem with email, and I ONLY use Yahoo mail online (no email apps).

I tried installing and running Kaspersky Internet Security 2009 and trying to find the virus, but it found nothing but routine Adware. Everything seems to work completely normal in Safe mode. I've tried restoring the system to older restore points, but that has not worked either. Nothing I do works.

I'm running Windows XP home edition version 2002 w/ Service pack 2 on a DELL INSPIRION I5100

Anyone have any ideas what to do? Please!!!

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#2 garmanma

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Posted 30 April 2009 - 09:33 PM

You can download in safe mode, but run this in normal mode
If you use Spybot S&D's Teatimer function. be sure to disable it for now

----------------------------------------------


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

---------------------------------

If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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