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Outlook problems


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#1 rikardd

rikardd

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Posted 29 April 2009 - 10:58 AM

Hi!
I am running Outlook 2007 (office 2007) on a PC with OS Windows XP professional. This has been working fine for more than a year, untill now.
It seems as if Outlook is sending messages that I have previously received, both to me and to all the senders and other e-mail adresses in the "copy to". These messages do not appear in the outbox, so I noticed when I started to receive a lots of old e-mails again some days ago. I have also been getting e-mails from people wondering from where they come, and thereby I knew that other people were getting them too. It seems as if there is no sender specified in the message sent to them when other people get them, and maybe no subject.
To verify that the messages are sent from Outlook I have tested to block SMTP traffic in my antivirus software (F-secure). This showed alert messages every time the "send and receive" routine was run in Outlook, and blocked the messages. I have also installed a program called "Email monitor" to find out, and Outlook is actually trying to send those messages (but not showing them in the outbox, or in the sentbox after sending).
I have multiple e-mail accounts configured in Outlook, but this seems to affect all of them.
I have been trying to do virus scans with F-secure and Ad-Aware, but they haven't found anything. I have also run SDFix, but that didn't help.

Can anyone please help me find out what's the matter?

Thanks on beforehand,
Rikard

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#2 garmanma

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Posted 30 April 2009 - 09:29 PM

I know nothing about Office Outlook. All I can offer is a couple of different scans to try
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Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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