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i cant run malwarebyte bytes, am i infecte?


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23 replies to this topic

#1 lindaga35

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Posted 29 April 2009 - 05:29 AM

i uninstalled it and re installed twice now and nothing helps.

thanks in advance,
Linda

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#2 xblindx

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Posted 29 April 2009 - 07:13 AM

What happens when you try to run it? An error?

Try renaming mbam.exe to something such as mbam1.exe or runme.bat.
Read this post by boopme

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Edited by xblindx, 29 April 2009 - 07:41 AM.


#3 quietman7

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Posted 29 April 2009 - 08:01 AM

changing the file extension. <- click this link if you do not see the file extension

If renaming still does not help, please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply.
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#4 lindaga35

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Posted 30 April 2009 - 04:20 PM

i had to delete it altogether and re install it for it to work. i will run the scan and post the results shortly.

thanks,
linda

#5 lindaga35

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Posted 01 May 2009 - 03:16 AM

okay i ran the dr web and it showed i had NO VIRUSES! yay

but, malware bytes still wont open. ive tried to rename it and nothing.

here is what im getting.

"error loading line database 64757.(0)"

and

oxc0000142 dumpcp.exe

any clue ya?

thanks,

Linda

#6 quietman7

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Posted 01 May 2009 - 06:58 AM

In regards to the error loading database, the developer has said that reinstalling the product is the best answer for this situation. Since you already tried doing that, try manually downloading a more current database from here and just double-click on mbam-rules.exe to install. See if that resolves the error.

Other than the issue with MBAM are you having an other problems or showing signs of malware infection?

Edited by quietman7, 01 May 2009 - 06:59 AM.

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#7 lindaga35

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Posted 01 May 2009 - 07:18 AM

i dont think so really, its not acting weird or anything.

just i cant open malware.

thanks,
Linda

#8 quietman7

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Posted 01 May 2009 - 08:14 AM

Then I think you should report this issue in the Malwarebytes Anti-Malware Support Forum or e-mail the Malwarebytes Support Help Desk for individual assistance. It's possible there is a bug in the code causing the error. If that's the case, the developers need to know so they can investigate and fix it.
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#9 lindaga35

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Posted 03 May 2009 - 09:49 PM

now i cant run microsoft update at all. but when i scan for a bug nothing is there.

Linda

#10 quietman7

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Posted 04 May 2009 - 06:30 AM

What happens when you try to run Microsoft update?
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#11 lindaga35

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Posted 05 May 2009 - 04:23 AM

i click on the button for it to scan and nothing happens.

I ran another dr web scan and here is the results,

A0047670.exe probably muldrop. Trojan (c\systemvolume info)
A0047665.exe probably muldop trojan (c\systemvolumeinfo
A0047666,A0047667,A0047668,A0047668,A0047669.bat (all are the same)
c\system volume info
probably batch virus.

i cured them and deleted the ones that couldnt be.

any more suggs?

thanks and sorry it took me so long to get back to ya.

Linda

#12 quietman7

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Posted 05 May 2009 - 06:56 AM

Please perform an online scan with Kaspersky WebScanner.
(Requires free Java Runtime Environment (JRE) be installed before scanning for malware as ActiveX is no longer being used.)
  • Click on the Posted Image ...button.
  • The program will launch and fill in the Information section ... on the left.
  • Read the "Requirements and Limitations" then press... the Posted Image ...button.
  • The program will begin downloading the latest program and definition files.
    It takes a while... please be patient and let it finish.
  • Once the files have been downloaded, click on the Posted Image ...button.
    In the scan settings make sure the following are selected:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
      By default the above items should already be checked.
    • Click the Posted Image ...button, if you made any changes.
  • Now under the Scan section on the left:Select My Computer
  • The program will start and scan your system. This will run for a while, be patient... let it run.
    Once the scan is complete, it will display if your system has been infected.
  • Save the scan results as a Text file ... save it to your desktop.
  • Copy and paste the saved scan results file in your next reply.

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#13 lindaga35

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Posted 05 May 2009 - 08:19 PM

ok i will run it tonight.

ive posted my resume online, should i delete it? or is it safe at this point?
i dont want to have my info stolen.

Linda

#14 lindaga35

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Posted 06 May 2009 - 01:19 AM

well i tried to run it. it started out fine so i went onto bed, then i woke up and the computer was re starting It Self. now i cant get it to run the scan again.

im going to try and down load malware byte again and see if that will work this time.

any more suggestions?

Linda

#15 quietman7

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Posted 06 May 2009 - 08:59 AM

Did you perform an online scan with Kaspersky WebScanner?
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