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XP Pro freezes, hangs, and bsod(rarely) sometimes.


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#1 Hercules1

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Posted 28 April 2009 - 08:31 PM

I've been having problems with my computer, which mostly involve freezing and hanging. I have had the bsod occur, but, are rare and may have been related to malware, virus, etc. that have been addressed in the HijackThis forums. I'll try to describe as best I can what has been happening and give you some information that I found in the Event Viewer to help.

First, any time I try to watch a video from a site like youtube, my computer will freeze/hang. I can not get the computer to respond to any input and can only shut it down by holding the power button in until it shuts off.

Second, I have noticed that some web forums that I am a member at, I can not log in without Internet Explorer presenting a message that it has detected a problem and has to close shortly after I have logged in. Other sites, like this one, I do not have a problem at all. Sometimes, it just does it with general web surfing. This problem only started after installing IE8. I have tried uninstalling and reinstalling it, but, it doesn't help.

Third, any time I try to play a cd/dvd, it will eventually freeze causing a loop of the last maybe 2 seconds of whatever I was playing. When this happens, I can eject the cd/dvd, but, the loop will continue. Sometimes, I can close WMP after ejecting the cd/dvd and other times I can not. In most instances, the computer will freeze up shortly after if didn't happen immediately when the loop starts. This behavior will happen in both my dvd burners (Pioneer 116-DBK and Lite-On iHAP422).

In all instances, I have to hold the power button in until the computer shuts off, then restart it to get things functioning again. Sometimes, it will freeze up quickly, and other times it takes several minutes. When I checked the Event Viewer, I found errors in Applications and System. The Application errors are 99% Event ID: 1000, followed by "Faulting application iexplorer.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0x024f1f9d. There have been other error Event ID's in Applications, but, I'm embarrassed to say, I misplaced the paper I wrote them down on. If I can find it, I'll post them. The system Event Viewer error has been Source: ATAPI, Catagory: none, Event ID: 9 followed by "the device, \Device\Ide\IdePort0, did not respond within the timeout period.

The BSOD error that I recieved was IRQL_NOT_LESS_OR_EQUAL. I was greeted by this one morning when I went to check my e-mail before leaving for work. It must have happened overnight because I didn't witness it happen. I do not know it this was related to infections that have since been removed thanks to sundavis on the HJT team. Thanks sundavis!

I don't know if it helps any, but, my hard drive is SATA and my dvd drives are ide. My video card is an ATI Radeon x300 se that came with my computer. I'm using Windows XP Pro SP3.

This computer has frozen up doing other applications and occationaly while it's just sitting there idle, but, they are very rare and random. The ones listed above occur every time.

Please help me determine what's wrong and how to fix it.

Thanks for the help!!!

UPDATE: This just happened. I clicked on IE, then remembered I wanted to do something before getting on the internet. So, I let my home page load, then closed IE. When I did that, my desktop appeared with only about 1/5th of my desktop icons present and froze immediately. Within a couple seconds, a steady, continuous beep sounded and did not stop. Appearantly, the internal speaker must have been making the sound since it was not coming through my normal speakers attatched to the computer. I had to hold the power button to get it to turn off. When I turned the computer back on I checked the Event Viewer and all I found was an error in Applications. It said, "Source: Windows Search Serive, Category: Gatherer, Event ID: 3013, and then listed "The entry <C:\Documents and Settings\ Joe & Sherrie\ Recent\Desktop.ini> in the hash map cannot be updated. Context: Application, System Index Catalog, Details: A device attatched to the system is not functioning (0x8007001f)." This error appears to have occured after I turned the computer back on according to the time listed that it occured. I did not see any errors that would would match the time of the computer freezing up.

Edited by Hercules1, 29 April 2009 - 12:16 AM.


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#2 Budapest

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Posted 29 April 2009 - 04:55 PM

Try running through the steps given here:

How to receive help diagnosing Blue Screens and Windows crashes

Edited by Budapest, 29 April 2009 - 04:56 PM.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Hercules1

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Posted 29 April 2009 - 09:23 PM

Budapest,

Thanks for helping. I tried following the steps in the link you provided. The only problem I ran into was I can't find any memory dump files. I found a minidump folder with nothing in it. There are no memory dump folders that I could find. This computer has blue screened, so, I am wondering why there's no memory or mini dump? The only thing I can think of is it was deleted as a result of the "cleaning" this computer just went through from the HJT forum eliminating infections. Any thoughts on what I should do next as result?

#4 Budapest

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Posted 29 April 2009 - 09:57 PM

There's a few "general" things we can try:

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After its finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Hercules1

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Posted 29 April 2009 - 11:05 PM

I did as you requested and ran Error Checking. No problems developed while it was running, nor did it report any problems, but, I did not sit there and watch it the whole time since it took a while to run. It just automatically started into Windows when it was finished, as you mentioned it would.

#6 Budapest

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Posted 30 April 2009 - 12:46 AM

Have a look in the Event Viewer for the error checking log.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check under Application for an item called "WINLOGON".
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#7 Hercules1

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Posted 30 April 2009 - 07:15 AM

Budapest, I found Winlog and CHKDSK did find some "minor inconsistencies" which it corrected. Also, it reported "CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system." I checked under System while I was in the Event Viewer and found about 40 of the Source: ATAPI Event ID:9 errors lined up right in a row starting from about 12:30 last night and running until 8:00 am this morning.

I got to go to work, so I'll check in later. Thanks again for the help!!!

#8 Budapest

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Posted 30 April 2009 - 04:30 PM

Check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "!", "?" or "X" symbols.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 Hercules1

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Posted 30 April 2009 - 09:43 PM

I went to device manager and found none of the symbols you listed.

When I got home today, I found my computer frozen with the time indicating 9:59 am. I got home at about 5:00 pm and had to leave immediately, so, I couldn't let you know what was going on until now...sorry for the delay in responding. I went back to Event Viewer and found the same ATAPI error in "system" that I've been seeing. I counted 59 of those errors occured since 12:33 last night. They seem to appear in long strings of errors, one after the next, and spaced about 9 to 10 minutes apart. The interesting thing is, I haven't been home for most the day and those errors have all occured with the computer sitting there idle today. I am noticing that I'm getting strings of "application" errors that are indicated as source: Windows Search Service and one warning for Userenv.

Edited by Hercules1, 30 April 2009 - 09:46 PM.


#10 Budapest

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Posted 30 April 2009 - 10:56 PM

Can you post the full details of these ATAPI errors.

Often these are caused by faulty hardware or loose connections.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#11 Hercules1

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Posted 30 April 2009 - 11:38 PM

They all say the same thing. Following is what I'm seeing in the Event Viewer under System.

Date: 5/1/2009 Source: atapi
Time: 12:04:10 AM Category: None
Type Error Event ID: 9
User: N/A
Computer: (this is where my computer's ID # is)

Description:
The device, \Device\Ide\IdePort0, did not respond within the timeout period.

For more information, see Help and Support Center

Data: Bytes
0000: 0f 00 50 00 01 00 a4 00 ..P....
0008: 00 00 00 00 09 00 04 c0 .......
0010: 00 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........
0038: 40 00 00 0e 00 00 01 00 @.......
0040: 00 00 06 12 08 01 00 00 ........
0048: 00 00 00 00 01 00 00 00 ........
0050: 00 00 00 00 90 8c 82 8a ....Œ‚Š
0058: 00 00 00 00 40 ed ea 89 ....@‰
0060: 01 00 00 00 00 00 00 00 ........
0068: 00 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........

I had to type in everything above "Data." I was able to copy/paste the Data results in bytes. Following is the Data using the option for words.

0000: 0050000f 00a40001 00000000 c0040009
0010: 00000100 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 00000007 0e000040 00010000
0040: 12060000 00000108 00000000 00000001
0050: 00000000 8a828c90 00000000 89eaed40
0060: 00000001 00000000 00000000 00000000
0070: 00000000 00000000


All the atapi errors say the same thing. The only thing that changes is the date and time. I thought about the connections and have checked. I disconnected and reconnected every cable, memory stick, video card, and anything else that I could unplug and plug back in. One of the things that has bugged me is why does it keep presenting and IdePort0 in the error. I have one IDE connector and that has an 80 wire IDE cable connecting my dvd drives. The hard drive uses an SATA configuration/cable. At one point, I guessed that maybe one of the cables was bad and replaced both the IDE cable and the SATA cable.

#12 Budapest

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Posted 01 May 2009 - 12:33 AM

I would try unplugging everything from the IDE connector and then run the computer for a while to see if you still get the errors.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 Hercules1

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Posted 01 May 2009 - 05:44 PM

I'll try that tonight. I can usually get the computer to freeze up quickly by just playing a video off of youtube, so, it shouldn't take long to get some type of result.

#14 Hercules1

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Posted 01 May 2009 - 08:51 PM

Well, I've had both dvd drives disconnected for a couple hous now. I disconnected and completely removed the ide cable and disconnected power to both. When I rebooted, the computer gave me a message stating that it did not detect the drives. I hit F1 to continue with the boot. I have not had any atapi errors in "system" since disconnecting both drives. So, what does this mean? I use these drives all the time for listing to cd's and making cd's and dvd's. Also, if my overall problems are related to these drives or it's connections, how can they cause my computer to bsod or simply freeze and become non-responsive when I'm just surfing the internet or doing something that has nothing to do with dvd drives? Any thoughts on what my next steps should be? Thanks again!!!

#15 Budapest

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Posted 02 May 2009 - 02:07 AM

Try plugging in just one drive and see if it works okay, then try just the other drive. Maybe you can isolate which drive (if any) is the source of the problem.

how can they cause my computer to bsod or simply freeze and become non-responsive when I'm just surfing the internet or doing something that has nothing to do with dvd drives

I'm not really sure, but computers behave in mysterious ways sometimes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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