Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Google redirect/can't update AVG/Firefox crashing - looking for help in fixing this (m)


  • Please log in to reply
8 replies to this topic

#1 pinkmama

pinkmama

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:53 AM

Posted 28 April 2009 - 07:50 PM

(I read the "Before You Post About A Problem" post at the top of the forum - I hope I've included all relevant information)

OS: Windows XP, service pack 3 installed

Browser: Firefox 3.0.10

Problems:

1. Starting a few weeks ago, when I click on a link from a Google search, I am redirected to websites for various health products or security/anti-virus programs. I can usually back out of this re-directed site and eventually get to the site I originally wanted.

2. I cannot update my AVG anti-virus. I get messages that I either "cannot connect" or that I am "forbidden from the server"

3. Firefox crashes randomly and relatively frequently (I have never had this happen before I started having problems with the browser redirects)

Attempted solutions:

1. I installed "NoScript" in Firefox, which blocks Java scripts (?? I think this is the proper terminology) on websites. This worked for a few weeks to correct the google redirect problem, but now I am back to being redirected.

2. I installed and/or updated Malwarebytes, SuperAntiSpyware, SpyBot Search and Destroy, and AdAware. Despite full system scans, none of them found a problem. (Nor did my AVG, though again I cannot download updates for this.) Also, I recently received messages that Malwarebytes and Spybot are corrupted.

3. I installed and ran the Microsoft malware detector called "Windows kb890830 v. 2.9". It found nothing.

4. For the past couple of years I have been running CC Cleaner once or twice a month & backing up my registry. I followed the directions on their website for going back to an older version of my registry (before I started having problems) but nothing happened.

5. I have searched the internet and found that this is a common problem - this combination of symptoms I mentioned above seem to be the result of some kind of worm/trojan/virus. I've read posts at many forums, but the detailed logs and solutions are way over my head. I need layman's terms and simple steps to follow. :-)

Help? Thank you!

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:06:53 AM

Posted 29 April 2009 - 06:07 PM

Be sure the Teatimer function in Spybot S&D is disabled and try this scan
------------------------------


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 pinkmama

pinkmama
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:53 AM

Posted 30 April 2009 - 02:20 PM

Whew! That was one long scan - here are the results:

SkillJamLoader.dll;C:\Documents and Settings\All Users\Application Data\SkillJam\SecurePlayer;Program.PopcapLoader.origin;Deleted.;
RegUBP2b-Kari.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
GTDownDE_87.ocx;C:\i386;Adware.Gdown;Deleted.;
Uninstall.exe\SkillJamLoader.dll;C:\Program Files\SkillJam Technologies\Secure Player\Uninstall.exe;Program.PopcapLoader.origin;;
Uninstall.exe;C:\Program Files\SkillJam Technologies\Secure Player;Archive contains infected objects;Deleted.;
A0185268.reg;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1094;Trojan.StartPage.1505;Deleted.;

(It opened in MS Excel instead of Notepad.....I just cut & pasted)

I look forward to hearing your next instructions!

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:06:53 AM

Posted 30 April 2009 - 07:29 PM

Update mbam and run a FULL scan
Please post the results
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 pinkmama

pinkmama
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:53 AM

Posted 03 May 2009 - 03:15 PM

Sorry this took so long - I couldn't start my computer because I kept getting the message that my config.sys was corrupted. (???) I was finally able to boot it from the original CD that came with the computer - updated MBAM and here are the results of the scan:

Malwarebytes' Anti-Malware 1.36
Database version: 2060
Windows 5.1.2600 Service Pack 3

5/3/2009 2:53:24 PM
mbam-log-2009-05-03 (14-52-50).txt

Scan type: Full Scan (C:\|)
Objects scanned: 172778
Time elapsed: 3 hour(s), 37 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Kari\DoctorWeb\Quarantine\GTDownDE_87.ocx (Adware.Gdown) -> No action taken.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1094\A0185270.ocx (Adware.Gdown) -> No action taken.

#6 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:06:53 AM

Posted 03 May 2009 - 07:11 PM

I kept getting the message that my config.sys was corrupted. (???) I was finally able to boot it from the original CD that came with the computer


So how is it running now??
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 pinkmama

pinkmama
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:53 AM

Posted 03 May 2009 - 08:44 PM

Everything the same - still can't update AVG (or even Malwarebytes - I had to do a run-around I found on another site to manually install the updates). Google searches still redirect, and Firefox still crashes.

Any thoughts?

#8 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:06:53 AM

Posted 04 May 2009 - 06:14 PM

Full tutorial:
http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/


Please print out and follow these instructions: "How to use SDFix".
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 pinkmama

pinkmama
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:53 AM

Posted 09 June 2009 - 07:44 AM

When I start my computer in safe mode and try to run the command line c:\sdfix\runthis.bat I just get a dialog box that says: "Windows is running in safe mode. This special diagnostic mode of Windows.....blah blah blah...To proceed to work in safe mode, click yes. If you prefer to use System Restore to restore your computer to a previous state, click No."

I click yes, and it returns to the desktop. I try to run the command again, and the same thing happens.

Suggestions???




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users