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explorer.exe won't run on startup

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#1 Chuck Collins

Chuck Collins

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Posted 28 April 2009 - 07:44 PM

Hello: First time poster, sorry if I mess anything up. First of all, my son had booting problems with his Dell XPS M1530. I found out that he had shut off the virus scanner, because he said that it was taking "too long" to download updates, for a teenager, I guess 30 seconds is too long. Now we can get it booted up to the point where it asks for the password, we type in the password, then it goes to a black screen, no start bar, no icons. After researching some forums, I have found that if I use ctrl-alt-del, bring up task manager, then start a new task. I then type in explorer.exe and it then brings up the task bar and icons, but I have to do that everytime I now turn on the computer. After getting to this point, I installed the McAfee updates and did a complete scan. Showed no virus. I also installed adware and did a scan, this took off some cookies but did not fix the problem.

I then went to hi-jack this, and ran a scan. Below is the results of that scan. My research shows that there may be some virus in the start up registry. I am not computer literate when it comes to the registry files. I'm not sure on what to delete (if anything) on the below. Is there anyone there that can look at the below registry scan and tell me if there is something there that doesn't need to be there. Any help will be greatly appreciated.

Again, sorry for the lengthy post.

StartupList report, 4/28/2009, 3:48:42 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows Vista SP1 (WinNT 6.00.1905)
Detected: Internet Explorer v7.00 (7.00.6001.18226)
* Using default options

Running processes:

C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe


Listing of startup folders:

Shell folders Startup:
[C:\Users\Corey\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup]
Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

Shell folders Common Startup:
[C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup]
Bluetooth.lnk = ?
HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe


Autorun entries from Registry:

ECenter = C:\Dell\E-Center\EULALauncher.exe
Apoint = C:\Program Files\DellTPad\Apoint.exe
OEM02Mon.exe = C:\Windows\OEM02Mon.exe
VolPanel = "C:\Program Files\Creative\SBAudigy\Volume Panel\VolPanlu.exe" /r
UpdReg = C:\Windows\UpdReg.EXE
PSQLLauncher = "C:\Program Files\Fingerprint Reader Suite\launcher.exe" /startup
DELL Webcam Manager = "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s
IAAnotif = "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
Broadcom Wireless Manager UI = C:\Windows\system32\WLTRAY.exe
Google Desktop Search = "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
mcagent_exe = "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
PCMService = "C:\Program Files\Dell\MediaDirect\PCMService.exe"
AGEIA PhysX SysTray = C:\Program Files\AGEIA Technologies\TrayIcon.exe
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
dldomon.exe = "C:\Program Files\Dell 968 AIO Printer\dldomon.exe"
MemoryCardManager = "C:\Program Files\Dell 968 AIO Printer\memcard.exe"
Dell 968 AIO Printer Fax Server = "C:\Program Files\Dell 968 AIO Printer\fm3032.exe" /s
Corel Photo Downloader = C:\Program Files\Corel\Corel Snapfire Plus\Corel Photo Downloader.exe
dscactivate = "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
DellSupportCenter = "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
AppleSyncNotifier = C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
QuickTime Task = "C:\Program Files\QuickTime\QTTask.exe" -atboottime
iTunesHelper = "C:\Program Files\iTunes\iTunesHelper.exe"
NvSvc = RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
NvCplDaemon = RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
NvMediaCenter = RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
NVHotkey = rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
HP Software Update = C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
Kernel and Hardware Abstraction Layer = KHALMNPR.EXE
Ad-Watch = C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe


Autorun entries from Registry:

DellSupport = "C:\Program Files\DellSupport\DSAgnt.exe" /startup
swg = C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
ehTray.exe = C:\Windows\ehome\ehTray.exe
Steam = "c:\program files\valve\steam\steam.exe" -silent
Aim6 =
DellSupportCenter = "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
i8kfangui = C:\Program Files\I8kfanGUI\I8kfanGUI.exe /startup


Autorun entries in Registry subkeys of:



Load/Run keys from C:\Windows\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL


Shell & screensaver key from C:\Windows\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll - {02478D38-C3F9-4efb-9B51-7695ECA05670}
(no name) - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll - {053F9267-DC04-4294-A72C-58F732D338C0}
(no name) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
McAfee Phishing Filter - c:\PROGRA~1\mcafee\msk\mskapbho.dll - {27B4851A-3207-45A2-B947-BE8AFE6163AB}
(no name) - C:\Program Files\Yahoo!\Common\yiesrvc.dll - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897}
(no name) - C:\Program Files\Java\jre1.6.0\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
AOL Toolbar Launcher - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9}
scriptproxy - C:\Program Files\McAfee\VirusScan\scriptsn.dll - {7DB2D5A0-7241-4E79-B68D-6309F01C5231}
(no name) - c:\program files\google\googletoolbar2.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
(no name) - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D}
Browser Address Error Redirector - C:\Program Files\Dell\BAE\BAE.dll - {CA6319C0-31B7-401E-A518-A07C3DB8F777}


Enumerating Task Scheduler jobs:

Ad-Aware Update (Weekly).job


Enumerating Download Program Files:

[Installation Support]
InProcServer32 = C:\Program Files\Yahoo!\Common\Yinsthelper.dll
CODEBASE = C:\Program Files\Yahoo!\Common\Yinsthelper.dll


Enumerating Winsock LSP files:

NameSpace #1: C:\Windows\system32\NLAapi.dll
NameSpace #2: C:\Windows\system32\napinsp.dll
NameSpace #3: C:\Windows\system32\pnrpnsp.dll
NameSpace #4: C:\Windows\system32\pnrpnsp.dll
NameSpace #5: C:\Program Files\Bonjour\mdnsNSP.dll
NameSpace #6: C:\Windows\system32\wshbth.dll


Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\Windows\system32\webcheck.dll

End of report, 9,127 bytes
Report generated in 0.140 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

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#2 KoanYorel


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Posted 10 May 2009 - 04:44 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Edited by KoanYorel, 10 May 2009 - 04:45 PM.

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel


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Posted 16 May 2009 - 01:48 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

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