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malware issues sbs 2003

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2 replies to this topic

#1 rmsnc


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  • Local time:02:03 PM

Posted 28 April 2009 - 05:41 PM

We had a virus outbreak on our network that included several viruses: vundo, vundo.v, dropper. worm.autorun, mario forever, to name most of them. It looks like we have everything cleaned out, but now we are having server issues.
We have a singel server running SBS 03 standard with all current updates installed. The system also runs CA etrust SCM version 8.1 and CA AV version 8.0.
We have 31 client pcs all running XP pro with SP3.
After cleaning the viruses from the infected workstations the server has the following issues:
We cannot browse the c drive from the server. No error, it nerver opens. While attemting to browse, the server stops accepting traffic from client systems.
It does not seem to be able to download updates from CA for etrust.
We cannot run scans for etrust, spybot, malwarebytes, or housecall. the scans begin, but then the server hangs unless the program is terminated from taks manager. I have let them run for over 24 hours and seen no progress.
Also when we reboot the server, it is taking about 1 hour and 15 minutes to come back up. I know SBS can take a while, but this does seem a bit long.
I suspect that this has to do with the c drive browsing issue, but I am not sure.
I am posting this in hope that someone can help me find a bug that we missed to get things back up to speed and prevent future issues.
Below is the HJT log, thanks in advance:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:04:24 PM, on 4/28/2009
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\Program Files\Adaptec\Adaptec Storage Manager\StorServ.exe
C:\Program Files\CA\SharedComponents\Alert\ALERT.EXE
E:\Program Files\CA\SharedComponents\ThirdParty\Tomcat\5.5\Bin\Tomcat5.exe
C:\Program Files\CA\BrightStor ARCserve Backup\DBENG.exe
C:\Program Files\CA\SharedComponents\BrightStor\CADS\casdscsvc.exe
C:\Program Files\CA\BrightStor ARCserve Backup\jobeng.exe
C:\Program Files\CA\BrightStor ARCserve Backup\msgeng.exe
C:\Program Files\CA\BrightStor ARCserve Backup\caserved.exe
C:\Program Files\CA\BrightStor ARCserve Backup\casmrtbk.exe
C:\Program Files\CA\BrightStor ARCserve Backup\tapeeng.exe
C:\Program Files\CA\BrightStor ARCserve Backup\cadiscovd.exe
C:\Program Files\CA\SharedComponents\BrightStor\UniAgent\UnivAgent.exe
C:\Program Files\CA\BrightStor ARCserve Backup\Catirpc.exe
C:\Program Files\LANDesk\Shared Files\residentagent.exe
E:\Program Files\CA\eTrust SCM\bin\CRepSrv.exe
C:\Program Files\CA\BrightStor ARCserve Backup\caloggerd.exe
C:\Program Files\CA\SharedComponents\BrightStor\DBAcommon\DBASVR.exe
C:\Program Files\CA\BrightStor ARCserve Backup\RDS.EXE
E:\Program Files\CA\eTrust SCM\bin\DCollSrv.exe
C:\Program Files\LANDesk\LDClient\collector.exe
C:\Program Files\LANDesk\LDClient\LDselmon.exe
C:\Program Files\CA\BrightStor ARCserve Backup\caauthd.exe
E:\Program Files\CA\SharedComponents\eTrust Common Services\Bin\ECSQDMN.exe
E:\Program Files\CA\SharedComponents\ScanGateway\icismtp.exe
C:\Program Files\CA\BrightStor ARCserve Backup\LQServer.exe
E:\Program Files\CA\Ingres [EI]\ingres\bin\servproc.exe
C:\Program Files\LANDesk\LDClient\LocalSch.EXE
C:\Program Files\LANDesk\LDClient\WDTReset.exe
C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\Program Files\CA\SharedComponents\CA_LIC\lic98Service.exe
C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\MSSQL$SHAREPOINT\Binn\sqlservr.exe
E:\Program Files\CA\Ingres [EI]\ingres\bin\iigcn.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
E:\Program Files\CA\Ingres [EI]\ingres\bin\dmfrcp.exe
E:\Program Files\CA\eTrust SCM\bin\QmgrSrv.exe
C:\Program Files\CA\BrightStor ARCserve Backup\Mediasvr.exe
C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING\Binn\sqlagent.EXE
E:\Program Files\CA\Ingres [EI]\ingres\bin\dmfacp.exe
E:\Program Files\CA\Ingres [EI]\ingres\bin\iidbms.exe
E:\Program Files\CA\Ingres [EI]\ingres\bin\iigcc.exe
E:\Program Files\CA\SharedComponents\eTrust Common Services\Bin\ECSSAFMGR.exe
E:\Program Files\CA\Ingres [EI]\ingres\bin\iigcd.exe
E:\Program Files\CA\Ingres [EI]\ingres\bin\rmcmd.exe
E:\Program Files\Exchsrvr\bin\exmgmt.exe
E:\Program Files\Exchsrvr\bin\mad.exe
C:\Program Files\Common Files\System\MSSearch\Bin\mssearch.exe
E:\Program Files\Exchsrvr\bin\store.exe
E:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\imbservice.exe
C:\Program Files\CA\BrightStor ARCserve Backup\asalert.exe
C:\Program Files\CA\BrightStor ARCserve Backup\LDBServer.exe
E:\Program Files\CA\eTrustITM\InoRT.exe
E:\Program Files\CA\eTrustITM\InoRpc.exe
E:\Program Files\CA\eTrustITM\inoweb.exe
C:\Program Files\CA\SharedComponents\iTechnology\igateway.exe
C:\Program Files\CA\SharedComponents\ScanEngine\ITMDist.exe
E:\Program Files\CA\eTrustITM\InoTask.exe
E:\Program Files\CA\eTrustITM\InoNmSrv.exe
E:\Program Files\CA\eTrustITM\Apache\Bin\Apache.exe
E:\Program Files\CA\eTrustITM\Apache\Bin\Apache.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
E:\Program Files\CA\eTrustITM\realmon.exe
C:\Program Files\Brownie\BrstsWnd.exe
C:\Program Files\Brownie\Brnipmon.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
e:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\LANDesk\LDClient\LDdrives.exe
C:\Program Files\LANDesk\LDClient\LDipmiConfig.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://shdoclc.dll/hardAdmin.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdoclc.dll/hardAdmin.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O4 - HKLM\..\Run: [DWPersistentQueuedReporting] C:\PROGRA~1\COMMON~1\MICROS~1\DW\DWTRIG20.EXE -a
O4 - HKLM\..\Run: [Realtime Monitor] "E:\Program Files\CA\eTrustITM\realmon.exe" -s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [BrStsWnd] C:\Program Files\Brownie\BrstsWnd.exe Autorun
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-10622703-3027822671-743664678-1232\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'QBDataServiceUser18')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O4 - Startup: Server Management.lnk = ?
O4 - Global Startup: Ingres Visual Manager [ EI ].lnk = E:\Program Files\CA\Ingres [EI]\ingres\bin\ingwrap.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O14 - IERESET.INF: START_PAGE_URL=http://companyweb
O15 - ESC Trusted Zone: http://supportconnect.ca.com
O15 - ESC Trusted Zone: http://supportconnectw.ca.com
O15 - ESC Trusted Zone: http://webmail.west.cox.net
O15 - ESC Trusted Zone: http://software-files.download.com
O15 - ESC Trusted Zone: http://runonce.msn.com
O15 - ESC Trusted Zone: http://downloads.quantum.com
O15 - ESC Trusted Zone: http://www.quantum.com
O15 - ESC Trusted Zone: http://mail1.rmsnc.net
O15 - ESC Trusted Zone: http://www.tek-tips.com
O15 - ESC Trusted Zone: http://housecall65.trendmicro.com
O15 - ESC Trusted Zone: http://*.windowsupdate.com
O15 - ESC Trusted Zone: http://*.windowsupdate.com (HKLM)
O15 - ESC Trusted IP range:
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {485D813E-EE26-4DF8-9FAF-DEDF2885306E} (NSHelp Class) - http://server1/ConnectComputer/nshelp.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1189459595796
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1189790471343
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = FCW.fullcirclewireless.com
O17 - HKLM\Software\..\Telephony: DomainName = FCW.fullcirclewireless.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{C4CF76DA-1C2D-434B-A069-059BDBA901BE}: NameServer =
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = FCW.fullcirclewireless.com
O23 - Service: Adaptec Storage Manager Agent (AdaptecStorageManagerAgent) - Adaptec Incorporated - C:\Program Files\Adaptec\Adaptec Storage Manager\StorServ.exe
O23 - Service: Alert Notification Server - CA, Inc. - C:\Program Files\CA\SharedComponents\Alert\ALERT.EXE
O23 - Service: Apache Content Server (ApacheContentServer) - Apache Software Foundation - E:\Program Files\CA\eTrustITM\Apache\Bin\Apache.exe
O23 - Service: Apache Tomcat Application Server (ApacheTomcatApplicationServer) - Apache Software Foundation - E:\Program Files\CA\SharedComponents\ThirdParty\Tomcat\5.5\Bin\Tomcat5.exe
O23 - Service: APC PBE Agent (APCPBEAgent) - APC - C:\PROGRA~1\APC\POWERC~1\agent\pbeagent.exe
O23 - Service: APC PBE Server (APCPBEServer) - APC - C:\PROGRA~1\APC\POWERC~1\server\PBESER~1.EXE
O23 - Service: CA BrightStor Database Engine (CASDBEngine) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\DBENG.exe
O23 - Service: CA BrightStor Discovery Service (CASDiscoverySvc) - CA - C:\Program Files\CA\SharedComponents\BrightStor\CADS\casdscsvc.exe
O23 - Service: CA BrightStor Job Engine (CASJobEngine) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\jobeng.exe
O23 - Service: CA BrightStor Message Engine (CASMsgEngine) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\msgeng.exe
O23 - Service: CA BrightStor Service Controller (CASSvcControlSvr) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\caserved.exe
O23 - Service: CA BrightStor Tape Engine (CASTapeEngine) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\tapeeng.exe
O23 - Service: CA BrightStor Domain Server (CASUnivDomainSvr) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\cadiscovd.exe
O23 - Service: CA BrightStor Universal Agent (CASUniversalAgent) - CA - C:\Program Files\CA\SharedComponents\BrightStor\UniAgent\UnivAgent.exe
O23 - Service: CA Remote Procedure Call Server (CATIRPC) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\Catirpc.exe
O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates International Inc. - C:\Program Files\CA\SharedComponents\CA_LIC\\lic98rmt.exe
O23 - Service: CA-License Server (CA_LIC_SRVR) - Computer Associates International Inc. - C:\Program Files\CA\SharedComponents\CA_LIC\\lic98rmtd.exe
O23 - Service: LANDesk® Management Agent (CBA8) - LANDesk Software, Ltd. - C:\Program Files\LANDesk\Shared Files\residentagent.exe
O23 - Service: eTrust SCM Central Reporter (CRepSrv) - Computer Associates International, Inc. - E:\Program Files\CA\eTrust SCM\bin\CRepSrv.exe
O23 - Service: CA BrightStor Backup Agent RPC Server (DbaRpcService) - CA - C:\Program Files\CA\SharedComponents\BrightStor\DBAcommon\DBASVR.exe
O23 - Service: eTrust SCM Data Collector (DCollSrv) - Computer Associates International, Inc. - E:\Program Files\CA\eTrust SCM\bin\DCollSrv.exe
O23 - Service: eTrust Directory Administration Daemon - master (dxadmind_master) - Computer Associates International, Inc. (CA) - E:\PROGRA~1\CA\ETRUST~3\dxserver\bin\dxadmind.exe
O23 - Service: eTrust Directory - iTechPoz-SERVER1 (DXserver_iTechPoz-SERVER1) - Computer Associates International, Inc. (CA) - E:\PROGRA~1\CA\ETRUST~3\dxserver\bin\dxserver.exe
O23 - Service: eTrust Directory - iTechPoz-SERVER1-Router (DXserver_iTechPoz-SERVER1-Router) - Computer Associates International, Inc. (CA) - E:\PROGRA~1\CA\ETRUST~3\dxserver\bin\dxserver.exe
O23 - Service: eTrust Common Services Log Daemon (ECSLOGD) - Computer Associates International, Inc. - E:\Program Files\CA\SharedComponents\eTrust Common Services\Bin\ECSLOGD.exe
O23 - Service: eTrust Common Services Store-And-Forward Manager (ECSSAFMGR) - Computer Associates International, Inc. - E:\Program Files\CA\SharedComponents\eTrust Common Services\Bin\ECSSAFMGR.exe
O23 - Service: eTrust Common Services (Transport) (eCS_Transport) - Computer Associates International, Inc. - E:\Program Files\CA\SharedComponents\eTrust Common Services\Bin\ECSQDMN.exe
O23 - Service: eTFWService - Computer Associates International, Inc. - E:\Program Files\CA\SharedComponents\eTrust Common Services\Bin\eTFWService.exe
O23 - Service: eTrust SCM for SMTP (eTrust Antivirus Gateway SMTP) - Computer Associates International, Inc. - E:\Program Files\CA\SharedComponents\ScanGateway\icismtp.exe
O23 - Service: iTechnology iGateway 4.2 (iGateway) - CA, Inc. - C:\Program Files\CA\SharedComponents\iTechnology\igateway.exe
O23 - Service: Ingres Intelligent Database [EI] (Ingres_Database_EI) - Computer Associates International, Inc. - E:\Program Files\CA\Ingres [EI]\ingres\bin\servproc.exe
O23 - Service: eTrust ITM Server Service (InoNmSrv) - CA - E:\Program Files\CA\eTrustITM\InoNmSrv.exe
O23 - Service: eTrust ITM RPC Service (InoRPC) - CA - E:\Program Files\CA\eTrustITM\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Service (InoRT) - CA - E:\Program Files\CA\eTrustITM\InoRT.exe
O23 - Service: eTrust ITM Job Service (InoTask) - CA - E:\Program Files\CA\eTrustITM\InoTask.exe
O23 - Service: eTrust ITM Web Access Service (InoWeb) - CA - E:\Program Files\CA\eTrustITM\inoweb.exe
O23 - Service: Intel Local Scheduler Service - LANDesk Software, Ltd. - C:\Program Files\LANDesk\LDClient\LocalSch.EXE
O23 - Service: LANDesk Watchdog Timer Reset - Unknown owner - C:\Program Files\LANDesk\LDClient\WDTReset.exe
O23 - Service: Event Log Watch (LogWatch) - CA - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPZipm12.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: eTrust SCM Quarantine Manager (QMgrSrv) - Computer Associates International, Inc. - E:\Program Files\CA\eTrust SCM\bin\QmgrSrv.exe
O23 - Service: QuickBooksDB18 - iAnywhere Solutions, Inc. - E:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe
O23 - Service: eTrust Directory SSL daemon - iTechPoz-Server (ssld_iTechPoz-Server) - Computer Associates International, Inc. (CA) - E:\PROGRA~1\CA\ETRUST~3\dxserver\bin\ssld.exe

End of file - 15800 bytes

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#2 KoanYorel


    Bleepin' Conundrum

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Posted 10 May 2009 - 04:35 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel


    Bleepin' Conundrum

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  • Location:65 miles due East of the "Logic Free Zone", in Md, USA
  • Local time:05:03 PM

Posted 16 May 2009 - 01:47 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

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