Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Malware preventing connection to Internet?


  • Please log in to reply
11 replies to this topic

#1 smada

smada

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:09:42 PM

Posted 28 April 2009 - 04:21 PM

I am running Windows XP SP3, with the latest version of Firefox. I am using Bellsouth Fastaccess DSL. My antivirus is Norton, and could not find any issues. My computer is connected to the wireless network, with excellent signal strength. I have tried repairing the connection and using IE, but neither have worked. My laptop and other computer can both connect to the Internet. Other things that I have noticed: SUPERAntispyware and Spybot Search and Destroy have both stopped working. I have also posted this on the Web Browsing forum. Thank you for your help!

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:11:42 PM

Posted 29 April 2009 - 09:45 PM

Please just keep it to one forum for now
If we can't fix you here then you can post there


See if you can access Safe mode w/networking
or
You can burn to a CD or download to a thumb drive the tools I am going to have you use
Double-check that Spybot's Teatimer function is disabled
----------------------------------


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 smada

smada
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:09:42 PM

Posted 29 April 2009 - 10:40 PM

OK... Safe mode with networking didn't work...It actually made my computer freeze. The signs are starting to point to malware, as I couldn't even get the Anti-Malware program to start even though it installed just fine. The same is true with Spybot and SUPERAntiSpyware. The computer doesn't seem to recognize that I'm trying to start the program. SUPERAntiSpyware gives me the "SUPERAntiSpyware has encountered a problem and needs to close..." message as soon as I start it. My computer is running very slowly and freezing more often also. I called tech support at Bellsouth and they sent me to Dell, who suggested I reinstall the operating system. They said that the operating system was preventing access to the Internet. Hope this helps! Thank you!

#4 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:11:42 PM

Posted 30 April 2009 - 07:05 PM

If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 smada

smada
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:09:42 PM

Posted 30 April 2009 - 07:26 PM

That worked! The scanner found 39 infected files and removed them. My Internet works again! Thank you very much! Also, SUPERAntispyware and Spybot are up and running too! Thanks again!

#6 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:11:42 PM

Posted 01 May 2009 - 07:12 PM

If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

-------------------------------

[/list]Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software, crack sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 smada

smada
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:09:42 PM

Posted 03 May 2009 - 06:01 PM

I may have spoke too soon! My computer will running well for a while, then it will freeze up, usually when opening a large file, or opening a web page. I have run scans with Spybot, SUPERAntiSpyware, and MalwareBytes' Anti-Malware, but nothing has been found. Under System Information it shows I have 1,024 MB of total physical memory, but only about 300 available memory. Task Manager and Process Lasso don't show any unusual processes running. Is that a problem? Or is it normal for the OS to be using that much memory?

#8 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:11:42 PM

Posted 03 May 2009 - 07:31 PM

Look in your Event Viewer for clues at the time of the freeze
Also try this
process explorer

Please download and run Process Explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 smada

smada
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:09:42 PM

Posted 03 May 2009 - 08:29 PM

Here is the log!

Process PID CPU Description Company Name
System Idle Process 0 94.03
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4 0.75
smss.exe 1356 Windows NT Session Manager Microsoft Corporation
csrss.exe 1404 Client Server Runtime Process Microsoft Corporation
winlogon.exe 1432 Windows NT Logon Application Microsoft Corporation
services.exe 1476 1.49 Services and Controller app Microsoft Corporation
ati2evxx.exe 1684 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 1700 Generic Host Process for Win32 Services Microsoft Corporation
HPBPRO.EXE 4108 PortResolver Module Hewlett-Packard Company
svchost.exe 1780 0.75 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1820 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1876 Generic Host Process for Win32 Services Microsoft Corporation
WudfHost.exe 636 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation
svchost.exe 2028 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 288 Generic Host Process for Win32 Services Microsoft Corporation
CCSVCHST.EXE 556 0.75 Symantec Service Framework Symantec Corporation
spoolsv.exe 944 Spooler SubSystem App Microsoft Corporation
svchost.exe 3692 Generic Host Process for Win32 Services Microsoft Corporation
mainserv.exe 3760 Battery backup management service American Power Conversion Corporation
AluSchedulerSvc.exe 3800 Automatic LiveUpdate Scheduler Service Symantec Corporation
CTSVCCDA.EXE 3908 Creative Service for CDROM Access Creative Technology Ltd
edsvc.exe 3936 Edison Power Management Service Verdiem
svchost.exe 236 Generic Host Process for Win32 Services Microsoft Corporation
sqlservr.exe 364 SQL Server Windows NT Microsoft Corporation
HPZipm12.exe 2100 PML Driver HP
RMSvc.exe 2148 MCRD RM Service Microsoft Corporation
sqlwriter.exe 2216 SQL Server VSS Writer Microsoft Corporation
svchost.exe 2592 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 2740 Generic Host Process for Win32 Services Microsoft Corporation
ViewpointService.exe 2956 ViewMgr Viewpoint Corporation
ZuneBusEnum.exe 3268 Zune Bus Enumerator Service Microsoft Corporation
McrdSvc.exe 3480 MCRD Device Service Microsoft Corporation
wmpnetwk.exe 3644 0.75 Windows Media Player Network Sharing Service Microsoft Corporation
ZuneNss.exe 3972 Zune Network Sharing Service Microsoft Corporation
alg.exe 1724 Application Layer Gateway Service Microsoft Corporation
lsass.exe 1492 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1348 Windows Explorer Microsoft Corporation
issch.exe 448 InstallShield Update Service Scheduler InstallShield Software Corporation
WinPatrol.exe 468 WinPatrol System Monitor BillP Studios
vidalia.exe 3440
StatusClient.exe 496 Hewlett-Packard T-TR Status Client Hewlett-Packard
ProcessGovernor.exe 524 Process Lasso core - can run without GUI for maximum efficiency. Bitsum Technologies
hpwuSchd2.exe 1916 hpwuSchd Application Hewlett-Packard
Edison.exe 804 Edison Verdiem
CTSysVol.exe 872 CTSysVol.exe Creative Technology Ltd
CTDVDDET.exe 956 CTDVDDET Creative Technology Ltd
ctfmon.exe 996 CTF Loader Microsoft Corporation
TeaTimer.exe 1592 0.75 System settings protector Safer Networking Limited
ProcessSupervisor.exe 1096 Process Lasso Bitsum Technologies
wmpnscfg.exe 1156 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation
RMSysTry.exe 1284 Media Center Resource Manager System Tray Microsoft Corporation
psi.exe 1292 Secunia PSI Secunia
firefox.exe 3324 Firefox Mozilla Corporation
procexp.exe 5608 0.75 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
CCSVCHST.EXE 472 Symantec Service Framework Symantec Corporation
MOM.exe 520 Catalyst Control Center: Monitoring program ATI Technologies Inc.
CCC.exe 2700 Catalyst Control Centre: Host application ATI Technologies Inc.
BellSouthBrowser.exe 2472 BellSouth Browser Motive Communications, Inc.

#10 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:11:42 PM

Posted 04 May 2009 - 06:09 PM

You have both Winpatrol and Spybot S&D's Teatimer function running
They should have been disabled during any scans
I will have to make my note on that more highly visible
They both monitor and prevent registry changes and are probably conflicting with one another
I would disable one and see if there is any improvement
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 smada

smada
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:09:42 PM

Posted 07 May 2009 - 07:43 PM

It really did not seem that disabling either made any difference. The computer is still freezing.

#12 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:11:42 PM

Posted 08 May 2009 - 06:33 PM

I cannot see anything wrong. If you still believe it's malware related and wish to proceed further, I would submit a HJT log


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users