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Infected with Malware/Trojans... unsure of what they are!


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3 replies to this topic

#1 crimsonkimono

crimsonkimono

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Posted 28 April 2009 - 08:33 AM

Hi! i have a few persistant problems on my computer. This all happened while my husband was downloading music from UTorrent and immediatly after we had problems on our computer. I have Spybot S&D, McAfee Security Center, Ad Aware AE, Malwarebytes, and Glary Utilities. I have used all of these programs for removal and it seems that they go away but pop up eventually again or even new ones after i cleaned out old ones. I need help because i can't figure out what i'm doing wrong! here are my files.. Thankyou


DDS (Ver_09-03-16.01) - NTFSx86
Run by HP_Administrator at 9:21:21.34 on Tue 04/28/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.230 [GMT -4:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Nexon\Mabinogi\npkcmsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdMgr.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Mozilla Firefox\firefox.exe
\\?\globalroot\systemroot\system32\rundll32.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.comcast.net/
uSearch Bar = hxxp://www.comcast.net/toolbar2.0/search/
uWindow Title = Windows Internet Explorer provided by Comcast
mStart Page = hxxp://www.msn.com
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.comcast.net/toolbar2.0/search/
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: Comcast Toolbar: {4e7bd74f-2b8d-469e-93be-be2df4d9ae29} - c:\progra~1\comcas~1\COMCAS~1.DLL
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\isuspm.exe" -scheduler
uRun: [autochk] rundll32.exe c:\docume~1\hp_adm~1\protect.dll,_IWMPEvents@16
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [DMAScheduler] "c:\program files\hp digitalmedia archive\DMAScheduler.exe"
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2
mRun: [HP Software Update] c:\program files\hp\hp software update\HPwuSchd2.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [autochk] rundll32.exe c:\windows\system32\autochk.dll,_IWMPEvents@16
StartupFolder: c:\documents and settings\hp_administrator\start menu\programs\startup\ChkDisk.dll
StartupFolder: c:\docume~1\hp_adm~1\startm~1\programs\startup\chkdisk.lnk - c:\windows\system32\rundll32.exe
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: trymedia.com
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/5/b/0/5b0d4654-aa20-495c-b89f-c1c34c691085/LegitCheckControl.cab
DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} - hxxp://amiuptodate.mcafee.com/vsc/bin/2,0,0,0/McUpdatePortal.cab
DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} - hxxp://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5284/mcfscan.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hp_adm~1\applic~1\mozilla\firefox\profiles\awa5unad.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.startup.homepage - hxxp://www.comcast.net/a/
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\documents and settings\hp_administrator\application data\mozilla\firefox\profiles\awa5unad.default\extensions\{0c7e3f01-99e9-4095-9bdc-f84724960b57}\plugins\NPCpnMgr.dll
FF - plugin: c:\program files\google\google earth plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.141.5\npGoogleOneClick7.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol305.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-4-26 64160]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-8-15 201320]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 953168]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-12-23 210216]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-8-15 359248]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 McShield;McAfee Real-time Scanner;c:\program files\mcafee\virusscan\Mcshield.exe [2008-8-15 144704]
R2 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [2008-9-12 1373480]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2008-8-15 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-8-15 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-8-15 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-8-15 40488]
S2 gupdate1c9bdf834cf614a;Google Update Service (gupdate1c9bdf834cf614a);c:\program files\google\update\GoogleUpdate.exe [2009-4-15 133104]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-8-15 33832]

=============== Created Last 30 ================

2009-04-28 09:03 24,064 a--sh--- c:\documents and settings\hp_administrator\protect.dll
2009-04-28 09:02 24,064 a--sh--- c:\windows\system32\autochk.dll
2009-04-28 08:52 <DIR> --d----- c:\program files\Trend Micro
2009-04-28 08:49 438 a------- c:\windows\system32\win32hlp.cnf
2009-04-28 07:57 27,648 a------- c:\windows\system32\lmppcsetup.exe
2009-04-27 20:29 3 a------- c:\windows\system32\test.ttt
2009-04-27 20:28 29,696 a------- c:\windows\system32\loader49.exe
2009-04-27 08:15 104,960 a------- c:\windows\system32\dllcache\userinit.exe
2009-04-26 21:18 15,688 a------- c:\windows\system32\lsdelete.exe
2009-04-26 19:55 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-04-26 19:47 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{7972B2E5-3E09-4E5E-81B7-FE5819D6772F}
2009-04-26 19:47 <DIR> --d----- c:\program files\Lavasoft
2009-04-16 11:37 <DIR> --d----- C:\0ced1d6a93a00824bc5717bc0c
2009-04-16 11:35 <DIR> --d----- c:\windows\system32\LogFiles
2009-04-15 00:30 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-04-15 00:29 473,600 -------- c:\windows\system32\dllcache\fastprox.dll
2009-04-15 00:29 401,408 -------- c:\windows\system32\dllcache\rpcss.dll
2009-04-15 00:29 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
2009-04-15 00:29 110,592 -------- c:\windows\system32\dllcache\services.exe
2009-04-15 00:29 453,120 -------- c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-15 00:29 729,088 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-04-15 00:29 714,752 -------- c:\windows\system32\dllcache\ntdll.dll
2009-04-15 00:29 617,472 -------- c:\windows\system32\dllcache\advapi32.dll
2009-04-15 00:29 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-15 00:29 215,552 -------- c:\windows\system32\dllcache\wordpad.exe
2009-04-13 19:08 <DIR> --d----- c:\program files\Netscape Internet Service
2009-04-13 19:08 <DIR> --d----- c:\program files\common files\ISPCOMP
2009-04-13 19:08 <DIR> --d----- c:\docume~1\alluse~1\applic~1\ISPCOMP
2009-04-07 15:32 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-03-31 18:49 202,072 a----r-- c:\windows\system32\cpnprt2.cid
2009-03-31 18:49 <DIR> --d----- c:\windows\Cache
2009-03-31 18:49 <DIR> --d----- c:\program files\Coupons

==================== Find3M ====================

2009-04-27 08:15 104,960 a------- c:\windows\system32\userinit.exe
2009-04-11 12:13 2,062 ac------ c:\docume~1\hp_adm~1\applic~1\wklnhst.dat
2009-04-06 15:32 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-06 15:32 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-21 10:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-19 16:32 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-06 10:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-02 20:18 826,368 a------- c:\windows\system32\wininet.dll
2009-03-02 20:18 826,368 -------- c:\windows\system32\dllcache\wininet.dll
2009-02-28 00:54 636,072 -------- c:\windows\system32\dllcache\iexplore.exe
2009-02-20 06:20 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-02-20 06:20 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-02-20 01:14 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2009-02-09 08:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 08:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 08:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 08:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 07:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-07 19:02 2,066,048 -------- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-02-06 07:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 07:08 2,189,056 -------- c:\windows\system32\dllcache\ntoskrnl.exe
2009-02-06 07:06 2,145,280 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 07:06 2,145,280 -------- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-02-06 06:39 35,328 -------- c:\windows\system32\sc.exe
2009-02-06 06:39 35,328 -------- c:\windows\system32\dllcache\sc.exe
2009-02-06 06:32 2,023,936 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 06:32 2,023,936 -------- c:\windows\system32\dllcache\ntkrpamp.exe
2009-02-03 15:59 56,832 a------- c:\windows\system32\secur32.dll
2009-02-03 15:59 56,832 -------- c:\windows\system32\dllcache\secur32.dll
2008-04-30 18:22 256 ac------ c:\documents and settings\hp_administrator\pool.bin
2000-08-12 16:15 280 ac------ c:\documents and settings\hp_administrator\setup.bat
2000-07-13 02:31 208,202 ac------ c:\documents and settings\hp_administrator\Trainer.exe
2000-07-12 22:35 2,138,112 ac------ c:\documents and settings\hp_administrator\Pharaoh.exe
2000-07-12 22:08 40,960 ac------ c:\documents and settings\hp_administrator\setupreg.exe
2000-06-19 17:00 204,861 ac------ c:\documents and settings\hp_administrator\customuninstall.dll
1999-10-20 21:53 95,744 ac------ c:\documents and settings\hp_administrator\SMACKW32.DLL
1999-10-20 21:53 331,776 ac------ c:\documents and settings\hp_administrator\mss32.dll
1999-10-20 21:53 280,576 ac------ c:\documents and settings\hp_administrator\mss16.dll
1999-10-20 21:52 176,128 ac------ c:\documents and settings\hp_administrator\BINKW32.DLL
1999-10-19 12:34 32,768 ac------ c:\documents and settings\hp_administrator\MP3UNPAK.EXE
2007-04-06 00:42 22 ac-sh--- c:\windows\sminst\HPCD.sys
2009-04-28 09:21 24,064 a--sh--- c:\windows\system32\autochk.dll
2008-08-23 11:17 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082320080824\index.dat

============= FINISH: 9:22:20.96 ===============

Attached Files



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#2 crimsonkimono

crimsonkimono
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Posted 28 April 2009 - 08:58 AM

i would like to add that the issues i remember seeing where Virtumondo, i removed it several times with Spybot and today its not picking it up but its picking up some Win32 thing and yesterday i would constantly McAfee warnings saying a series of numbers with the .exe attached to it... i blocked them because i dont know what they are..

also i should add yesterday i had a problem with my browser firefox.. (i dont use IE but my husband occasionally does so we dont know if this exists with IE too) We have what seems like a browser hijack.. i try to enter a webpage and it brings me to a totally different page... i dont know if this helps but i forgot to write down the list of problems i saw so that may set me back a little bit!

please help thanks!

Edited by crimsonkimono, 28 April 2009 - 09:12 AM.


#3 KoanYorel

KoanYorel

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Posted 10 May 2009 - 04:04 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 KoanYorel

KoanYorel

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Posted 16 May 2009 - 01:08 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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