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Internet not working, McAffee scanning error


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#1 Krul

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Posted 28 April 2009 - 02:26 AM

Alright, I'm running XP with SP2. This morning (Which was like 10ish hours ago where I am) I noticed my computer had no Internet (I'm posting this from another comp on the network). I traced this to the Ethernet port at the back of my computer being orange as opposed to green. Restarting both the computer and modem proved unsuccessful. When I attempted to scan through McAffee I got an error message as soon as it started. I then installed Malwarebyte but it doesn't run (Not even in SAFE MODE). The application never appears in the task manager list. When I used the McAffee cleaner (As well as some basic HJT removal) the Internet appeared to be working for upwards of 5-10 minutes before stopping again. Here's the HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:12:56 PM, on 4/28/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\43500500.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\43500500.dll
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3104DD06-36EA-4762-8D0D-D13DC7ABB1AE}: NameServer = 85.255.0.0,85.255.0.0
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.0.0,85.255.0.0
O17 - HKLM\System\CS1\Services\Tcpip\..\{3104DD06-36EA-4762-8D0D-D13DC7ABB1AE}: NameServer = 85.255.0.0,85.255.0.0
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.0.0,85.255.0.0
O17 - HKLM\System\CS2\Services\Tcpip\..\{3104DD06-36EA-4762-8D0D-D13DC7ABB1AE}: NameServer = 85.255.0.0,85.255.0.0
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.0.0,85.255.0.0
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
O21 - SSODL: qlkfZMuxyt - {A0D6194A-0A7C-B3E0-872F-52B49A010F77} - C:\WINDOWS\system32\lbz.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: getPlusŪ Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

--
End of file - 5828 bytes

I already tried to delete the O17 and O21 values, but it appears they have since come back. Does anyone have any clue? Also, something I forgot to mention because it may not be relevant is that the My Computer icon has been removed and replaced with that picture where it's just a standard file.

Edit: Also something else I just noticed was that I am unable to perform disk checks of defrag my C drive.

Edited by Krul, 28 April 2009 - 03:35 AM.


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#2 Farbar

Farbar

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Posted 28 April 2009 - 05:57 AM

Hi Krul,

Welcome to BC HijackThis forum. I am farbar. I am going to assist you with your problem.

Please refrain from making any changes to your system (updating Windows, installing applications, removing files, etc.) from now on as it might prolong handling your log and make the job for both of us more difficult.

Our aim is to restore the connection first.

Since you removed 017 entries does it means that the following is not your ISP:

inetnum: 85.255.0.0 - 85.255.15.255
netname: ALPHANET-PL
descr: AlphaNet Spolka z o.o.
country: POLAND


Please tell me where do you leave and if you have a Dial-up or ADSL/Cable/Broadband connection.

#3 Farbar

Farbar

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Posted 05 May 2009 - 02:42 PM

This thread will now be closed due to inactivity.

If you need this topic reopened, please send me a PM within two days and I will reopen it for you. Include the address of this thread in your request.

Otherwise start a new topic.

Edited by farbar, 05 May 2009 - 02:42 PM.





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