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freezing


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#1 hamusando

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Posted 27 April 2009 - 08:48 PM

Whenever i log in to my user shortly after i click a program shortcut or open the start menu the system freezes. my cursor still moves, i don't get the blue screen, i just got rid of virtumundo, i can't open the task manager, i have to turn off the computer manually, and it still works in safe mode.This seems to have started after i used avg to get viruses off my computer, my event viewer also isn't telling me much. I have a dell running windows xp home service pack 3 any help would be greatly appreciated.

Here is my malwarebytes log

Malwarebytes' Anti-Malware 1.36
Database version: 2039
Windows 5.1.2600 Service Pack 3

4/25/2009 1:39:39 AM
mbam-log-2009-04-25 (01-39-31).txt

Scan type: Full Scan (C:\|)
Objects scanned: 225480
Time elapsed: 34 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 26
Registry Values Infected: 3
Registry Data Items Infected: 4
Folders Infected: 8
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.BHO) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{a4730ebe-43a6-443e-9776-36915d323ad3} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> No action taken.
HKEY_CLASSES_ROOT\TypeLib\{497dddb6-6eee-4561-9621-b77dc82c1f84} (Adware.Ascentive) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{4e980492-027b-47f1-a7ab-ab086dacbb9e} (Adware.Ascentive) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{5ead8321-fcbb-4c3f-888c-ac373d366c3f} (Adware.Ascentive) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{31f3cf6e-a71a-4daa-852b-39ac230940b4} (Adware.Ascentive) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\MediaHoldings (Adware.PlayMP3Z) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\FunWebProducts (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\FocusInteractive (Adware.MyWebSearch) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.BHO) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\ssodl (Trojan.BHO) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\SYSTEM32\SysRestore.dll (Adware.Ascentive) -> No action taken.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\ (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
C:\Program Files\FunWebProducts (Adware.MyWebSearch) -> No action taken.
C:\Program Files\FunWebProducts\ScreenSaver (Adware.MyWebSearch) -> No action taken.
C:\Program Files\FunWebProducts\ScreenSaver\Images (Adware.MyWebSearch) -> No action taken.
C:\Program Files\FunWebProducts\Shared (Adware.MyWebSearch) -> No action taken.
C:\Documents and Settings\Malik Evans\Application Data\FunWebProducts (Adware.MyWay) -> No action taken.
C:\Documents and Settings\Malik Evans\Application Data\FunWebProducts\Data (Adware.MyWay) -> No action taken.
C:\Documents and Settings\Malik Evans\Application Data\FunWebProducts\Data\Malik Evans (Adware.MyWay) -> No action taken.
C:\WINDOWS\Fonts\' (Worm.Archive) -> No action taken.

Files Infected:
C:\WINDOWS\SYSTEM32\SysRestore.dll (Adware.Ascentive) -> No action taken.
C:\Documents and Settings\Malik Evans\Application Data\FunWebProducts\Data\Malik Evans\avatar.dat (Adware.MyWay) -> No action taken.
C:\Documents and Settings\Malik Evans\Application Data\FunWebProducts\Data\Malik Evans\zbucks.dat (Adware.MyWay) -> No action taken.
C:\WINDOWS\Fonts\a.zip (Worm.Archive) -> No action taken.

(Moderator edit and note: please refer to the prior thread:http://www.bleepingcomputer.com/forums/t/221421/freezing/.jgw)

Edited by jgweed, 28 April 2009 - 08:49 AM.


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#2 quietman7

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Posted 28 April 2009 - 12:55 PM

Your Malwarebytes Anti-Malware log indicates you are using an outdated database version. Please update it through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install.Your database shows 2039. Last I checked it was 2054.

Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#3 hamusando

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Posted 28 April 2009 - 04:26 PM

thanks quietman, i updated malbarebytes like you said and ran a quick scan here's the log.

Malwarebytes' Anti-Malware 1.36
Database version: 2055
Windows 5.1.2600 Service Pack 3

4/28/2009 5:26:21 PM
mbam-log-2009-04-28 (17-26-21).txt

Scan type: Quick Scan
Objects scanned: 124603
Time elapsed: 24 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\XSIFtk-3.6.2.1.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Edited by hamusando, 28 April 2009 - 04:27 PM.


#4 quietman7

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Posted 28 April 2009 - 04:52 PM

If you did not reboot after the last MBAM scan, do so now.

Download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Then download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform your scans in normal mode.
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#5 hamusando

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Posted 29 April 2009 - 03:32 PM

quietman i can't install SASF in safe mode and my computer isn't working in regular mode. What should i do?

#6 quietman7

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Posted 29 April 2009 - 08:46 PM

Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply.
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#7 hamusando

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Posted 04 May 2009 - 03:15 PM

sorry i took so long heres the dr. web what should i do now:

f3PSSavr.scr;C:\I386;Adware.Msearch;;
A0131588.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP464;Trojan.PWS.Banker.origin;;
A0191909.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP483;Trojan.Click.1487;Deleted.;
A0191910.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP483;Trojan.Click.1487;Deleted.;

#8 hamusando

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Posted 04 May 2009 - 04:01 PM

wait everyone i'm pretty sure i figured out the probllem. My AVG was taking up too much memory during startup causing my computer to crash. That's just my theory but my computer is working now.

#9 quietman7

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Posted 05 May 2009 - 06:40 AM

Malware was found and successfully removed from your system so I would be more inclined to attribute your problems to that rather than AVG.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
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#10 hamusando

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Posted 05 May 2009 - 06:13 PM

thank you quietman you've been a lot of help. i hope my computer continues working

#11 quietman7

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Posted 06 May 2009 - 08:22 AM

You're welcome.

Tips to protect yourself against malware and reduce the potential for re-infection:Keep Windows and Internet Explorer current with all critical updates from Microsoft which will patch many of the security holes through which attackers can gain access to your computer. If you're not sure how to do this, see Microsoft Update helps keep your computer current.

Avoid gaming sites, porn sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms, backdoor Trojans IRCBots, and rootkits spread across P2P file sharing networks, gaming, porn and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans, and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend disabling this feature as a method of prevention. Microsoft recommends doing the same.

...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file...

Microsoft Security Advisory (967940): Update for Windows Autorun
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