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cannot download Windows Updates - Code 80072EFD


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#1 number1redcat

number1redcat

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Posted 27 April 2009 - 08:21 PM

Windows Defender says there are no issues, however I cannot install Windows Updates. There must be malware installed. :thumbup2:

The I tried to install McAfee and goofed that up!!
Don't know where to begin fixing this mess!!

DDS (Ver_09-03-16.01) - NTFSx86
Run by Robin at 21:10:47.24 on Mon 04/27/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2038.1231 [GMT -4:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
C:\Toshiba\IVP\ISM\pinger.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Windows\system32\svchost.exe -k imgsvc
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\Utilities\KeNotify.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\program files\mcafee\msc\mcuimgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Robin\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.toshibadirect.com/dpdstart
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [jswtrayutil] "c:\program files\jumpstart\jswtrayutil.exe"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [ITSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
mRun: [NDSTray.exe] NDSTray.exe
mRun: [HWSetup] \HWSetup.exe hwSetUP
mRun: [SVPWUTIL] c:\program files\toshiba\utilities\SVPWUTIL.exe SVPwUTIL
mRun: [KeNotify] c:\program files\toshiba\utilities\KeNotify.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [QuickFinder Scheduler] "c:\program files\corel\wordperfect office x4\programs\QFSCHD140.EXE"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
dRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: microsoft.com\update
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxp://supportcenter.rr.com/sdccommon/download/tgctlcm.cab
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-4/ZwinkyInitialSetup1.0.1.1.cab
DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} - hxxp://apps.corel.com/nos_dl_manager_dev/plugin/IEGetPlugin.ocx
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://l.yimg.com/jh/games/web_games/popcap/bejeweled2/popcaploader_v6.cab
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

============= SERVICES / DRIVERS ===============

R1 jswpslwf;JumpStart Wireless Filter Driver;c:\windows\system32\drivers\jswpslwf.sys [2008-5-12 20352]
R2 ConfigFree Service;ConfigFree Service;c:\program files\toshiba\configfree\CFSvcs.exe [2007-12-25 40960]
R2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service;c:\program files\toshiba\smartlogservice\TosIPCSrv.exe [2007-12-3 126976]
S2 ITGrdEngine;Guard Service;c:\users\robert & lauren\appdata\local\microsoft\windows\services.exe --> c:\users\robert & lauren\appdata\local\microsoft\windows\services.exe [?]
S3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files\jumpstart\jswpsapi.exe [2008-5-12 937984]

=============== Created Last 30 ================

2009-04-27 20:45 <DIR> --d----- c:\program files\McAfee.com
2009-04-27 20:45 <DIR> --d----- c:\program files\common files\McAfee
2009-04-27 20:45 <DIR> --d----- c:\program files\McAfee
2009-04-27 20:44 <DIR> --d----- c:\programdata\McAfee
2009-04-27 19:42 <DIR> --d----- c:\users\Robin
2009-04-26 21:34 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-04-26 21:34 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-04-26 21:33 <DIR> --d----- c:\program files\iPod
2009-04-26 21:33 <DIR> --d----- c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-26 21:33 <DIR> --d----- c:\program files\iTunes
2009-04-26 21:33 <DIR> --d----- c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-26 21:25 <DIR> --d----- c:\program files\Bonjour
2009-04-14 23:43 102,664 a------- c:\windows\system32\drivers\tmcomm.sys
2009-04-13 21:15 0 a------- c:\windows\system32\nfr.gpref
2009-04-11 20:41 289 ----h--- c:\windows\f5087.dat
2009-04-11 20:39 0 a------- c:\windows\system32\nfr.assembly
2009-04-11 20:39 <DIR> --d----- c:\windows\system32\887164
2009-04-11 20:39 1 a------- c:\windows\9g2234wesdf3dfgjf23
2009-04-11 20:39 2 ----h--- c:\windows\t55ft2803f44.dat
2009-04-11 20:39 1 ----h--- c:\windows\f23567.dat

==================== Find3M ====================

2009-04-26 21:29 86,016 a------- c:\windows\inf\infstor.dat
2009-04-26 21:29 51,200 a------- c:\windows\inf\infpub.dat
2009-04-26 21:29 143,360 a------- c:\windows\inf\infstrng.dat
2009-04-11 12:40 2,828 a--sh--- c:\programdata\KGyGaAvL.sys
2009-04-11 12:40 2,828 a--sh--- c:\progra~2\KGyGaAvL.sys
2009-02-13 22:11 253,952 -------- c:\windows\Setup1.exe
2009-02-13 22:11 73,216 a------- c:\windows\ST6UNST.EXE
2009-02-08 23:10 2,033,152 a------- c:\windows\system32\win32k.sys
2008-10-31 17:50 8 ---shr-- c:\programdata\5EBD4C9CAE.sys
2008-10-31 17:50 8 ---shr-- c:\progra~2\5EBD4C9CAE.sys
2008-07-25 18:04 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 22:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-09-01 10:22 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2008-09-01 10:22 32,768 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2008-09-01 10:22 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat

============= FINISH: 21:11:05.12 ===============

Attached Files


Edited by number1redcat, 28 April 2009 - 05:41 AM.


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#2 Orange Blossom

Orange Blossom

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Posted 10 May 2009 - 12:46 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Orange Blossom

Orange Blossom

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Posted 18 May 2009 - 09:52 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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