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I was negligent in protecting against viruses/malware/etc and I am now paying for it


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#1 JM168

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Posted 27 April 2009 - 04:32 PM

Hello,

Not sure how much help I'll be able to get on this as my desktop may be too far gone, but here it goes. Every once in a while I check my computer for spyware and various junk (excuse my lack of computer language) that might be slowing it down. I use Spybot S&D, Ad-Aware, HiJackThis and, a while back, Norton Anti-Virus. I would find occasional spyware, delete it, and everything would be golden. However, yesterday, after arriving home from University, I was experiencing some major issues.

Upon bootup, I receive "svchost.exe - Application Error", with the option to terminate or debug. It doesn't matter which I choose, moments after bootup the computer will crash and restart. So I bootup in safe mode and run Spybot, Ad-Aware and HJT.

2 problems that Spybot finds have shown up every scan and will not go away. The first is "Nat" which shows 2 registry value entries and the second is Windows Security Center.UpdateDisableNotify.

What HiJackThis finds is what kind of disturbs me (not that I have a huge knowledge of HJT logs). Now bare with me because I'm basing myself mostly on google searches but things found include a twex.exe entry, vozutiso.dll, supekede.dll, dutimode.dll, and yuguvine.dll

Not sure what kind of impact those have on my computers performance, but, as I said, it is unusable outside of safe mode.

Any information will be helpful!

Thanks.

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#2 quietman7

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Posted 28 April 2009 - 01:07 PM

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. If you cannot use or complete a scan in normal mode, then try performing a Quick Scan in "safe mode". After reboot, click the Logs tab and copy/paste the contents of the new report in your next reply.
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