Please help. My computer is infected and I can't get rid of this thing. I have run windows defender, which can find it but not remove it, microsoft safety scan (same results), McAfee which freezes and shuts me down if I try to run a scan, Vundo Fix (finds but can't remove) and Malwarebytes (same results).
I am at my wits end and have no more ideas. I have a basic working knowledge of computers but certainly no whiz.
Thank you for any assistance you can provide.
M