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computer freezes like bsod


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#1 FunkyChicka

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Posted 27 April 2009 - 02:59 PM

a while ago, i used to get bsod's... something to do with ati...

so what i got those bsod's i had to manually restart by pressing the button in the computer

NOW the computer keeps freezing in exactly the same way that a bsod does, except its not a bsod, it just stops there and then and i see the screen that i'm on, but i can't do anything but restart by pushing the button on my comp

any help please as to why and how i can stop?

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#2 Budapest

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Posted 27 April 2009 - 05:14 PM

Have a look in the Event Viewer for any errors at the time of the freezes.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
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#3 FunkyChicka

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Posted 28 April 2009 - 11:10 AM

with errors at the date and time that my system froze, the source is ati2mtag which seems to appear ALOT for each date, even though the computer doesnt always freeze everyday. category is CRT, event id 45062

in the description it says: CRT invalid display type for all the times the ati2mtag error appears


then separate from that, there is another error which appeared 9 times within half an hour it seems

error: DCOM, ID: 10010

#4 Budapest

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Posted 28 April 2009 - 04:27 PM

Try reinstalling your video driver:

How to update a Windows hardware driver
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#5 FunkyChicka

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Posted 28 April 2009 - 04:43 PM

Try reinstalling your video driver:

How to update a Windows hardware driver



well we've restored the comp completely a million times since the problem started

#6 Budapest

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Posted 28 April 2009 - 04:47 PM

What do you mean exactly by "we've restored the comp completely a million times"?
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#7 FunkyChicka

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Posted 28 April 2009 - 04:48 PM

we've reinstalled windows and reformatted the computer loads of times so wouldn't the driver had automatically updated if it needed to be?

#8 Budapest

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Posted 28 April 2009 - 04:59 PM

Download and run SIW. Check your system temperatures under Hardware > Sensors.

What is the make and model of your computer?
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#9 FunkyChicka

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Posted 28 April 2009 - 05:12 PM

SYSTEM TEMPERATUES 36 FOR ALL

dell dimension 5150

had it for about 3 years, no problems until july last year

Edited by FunkyChicka, 28 April 2009 - 05:19 PM.


#10 Budapest

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Posted 28 April 2009 - 05:42 PM

Here are the drivers for that computer:

http://support.ap.dell.com/support/downloa...tid=&impid=

There are "urgent" updates under Chipset and Video. You should check the versions compared to what you have installed and update if required.

The reason I asked you to check the temps is that I thought overheating may be a problem. Even though the temps look okay I think it would be a good idea to open up the case and check that there isn't a lot of dust in there. Particularly check the heatsinks.

Cleaning the Interior of your PC
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