Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Logoff / Task Manager / Windows Installer all hanging


  • Please log in to reply
6 replies to this topic

#1 yahya300785

yahya300785

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:05 AM

Posted 27 April 2009 - 06:05 AM

Im using Vista and everytime I try to Shut Down it hangs on the Logoff screen...

.... Pressing ctrl+alt+del no longer brings up Task Manager despite the icon being displayed in the icon tray so i cant close any programs

--- windows explorer doesnt work properly .. not responding ....

.... If i try to install a program, windows installer doesnt do it, if i cancel it just says cancelling and hangs....

.... anyone as to any ideas how to resolve ...

thanks - yahya

BC AdBot (Login to Remove)

 


m

#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 49,952 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:05 AM

Posted 27 April 2009 - 08:43 AM

How long has this issue beein going on?
What programs do you have running at startup? Have you tried disabling with a startup manager, then re-enabling one at a time?

Have you tried using System Restore or System Restore from a command prompt in Safe Mode to return to a previous state before your problems began?
.
.
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Microsoft MVP Reconnect 2016
Windows Insider MVP 2017
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 yahya300785

yahya300785
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:05 AM

Posted 28 April 2009 - 04:44 AM

How long has this issue beein going on?
What programs do you have running at startup? Have you tried disabling with a startup manager, then re-enabling one at a time?

Have you tried using System Restore or System Restore from a command prompt in Safe Mode to return to a previous state before your problems began?


Problem arose 3 days or so ago, have disabled all startup programs, despite this the problem persists.

#4 yahya300785

yahya300785
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:05 AM

Posted 28 April 2009 - 05:20 AM

Have you tried using System Restore or System Restore from a command prompt in Safe Mode to return to a previous state before your problems began?


Sorry missed this part off, i have tried a basic restore with no luck, and when i boot in Safe Mode it just comes up with a black screen with Safe Mode in all four corners, when i run rstrui.exe with Safe Mode + Command Prompt nothing happens, if i retype it, it says the program is already running but does not show up anything.

#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 49,952 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:05 AM

Posted 28 April 2009 - 07:03 AM

Did you scan for possible malware using your anti-virus or other anti-malware tools? If not, please do so.

Then download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
.
.
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Microsoft MVP Reconnect 2016
Windows Insider MVP 2017
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#6 yahya300785

yahya300785
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:05 AM

Posted 28 April 2009 - 08:59 AM

Did you scan for possible malware using your anti-virus or other anti-malware tools? If not, please do so.


I already have MalwareBytes installed ... i did a scan recently:
Malwarebytes' Anti-Malware 1.36
Database version: 2040
Windows 6.0.6001 Service Pack 1

27/04/2009 15:56:09
mbam-log-2009-04-27 (15-56-09).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 380752
Time elapsed: 5 hour(s), 29 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Rapid Antivirus (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
D:\1\Software\softarchive.netSage.Peachtree.Quantum.2008-Lz0\nfoviewer.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Yahya\AppData\Roaming\Microsoft\ipdll.dll (Trojan.Agent) -> Quarantined and deleted successfully.


-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------


However the problem still persists ....

Edited by yahya300785, 28 April 2009 - 09:00 AM.


#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 49,952 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:05 AM

Posted 28 April 2009 - 10:01 AM

The OS hanging on shutdown is not uncommon and there are various reasons and solutions (not always related to infection) for addressing it. However, since you are reporting multiple issues here, I recommend further investigation for malware. Many of the tools we use in this forum are not capable of detecting everthing so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS/HijackThis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
.
.
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Microsoft MVP Reconnect 2016
Windows Insider MVP 2017
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users