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I really need help ASAP PLEASE!


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#1 compternoob

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Posted 27 April 2009 - 03:35 AM

Hello everyone here at bleeping computer! My name is Johnny and I just have a problem wit my computer. I'm only 15 years old but I want to b a computer know it all when i grow up so i joined this community. So it's like this. One day when I was on Msn messenger a friend sent me a message that said "Hey, is this you?" and it was a link to a .gif file including my email in it. Well than I downloaded it and accidently ran the .exe program now my computer is officially virus-fied. So I used NoAdware the registered version to get rid of it, now the real problem comes...Now when I use my computer(laptop) it sometimes restarts automatically.
By the way I ran the software Combofix a lot of times and it still didn’t stop my computer from restarting so please help1 I can’t even type something without knowing this laptop wont restart again. So it is hard for me to do my homework, just now my computer restarted when I clicked on post new thread I really hate it so I had to retype this whole paragraph so please someone out there help me please ASAP and thanks bleeping computer community I really appreciate all the help!
P.S also feel free to PM me I'll check it everyday.
Regards,
Johnny
Edit: I just ran a Noadware scan and I found a regkey virus I think its called kazza
and there is also backdoor.bifrose and a trojan.PWS.tans... and things after yes it said they're severe but then I delete them I don't know how but they just come right back...

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#2 quietman7

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Posted 27 April 2009 - 08:37 AM

NoAdaware is a program that was previously listed as a rogue product on the Rogue/Suspect Anti-Spyware Products List because of concerns with False positives and the use of aggressive, deceptive advertising including exploitation of the name "Ad-Aware". It has since been delisted but in my opinion it is not a very effective program compared to others with a proven track record like those mentioned in BC's Freeware Replacements For Common Commercial Apps or Trustworthy Anti-Spyware Products.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download and scan with Dr.Web CureIt.
Follow these Instructions for scanning with Dr.WebCureIt in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Please be patient as this scan could take a long time to complete.
-- Post the log in your next reply.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 compternoob

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Posted 28 April 2009 - 12:30 AM

Oh thank you man I am currently doing this right now bt the problem is that when i scan with Malewarebytes my computer restarts automatically showing the so called "BSOD" so yea I can't really delete the files after it reboots. I was watching the screen it went to a least 10 infections so I think my computer is very well infected by the way thanks for the quick reply man I really needed help =D

#4 quietman7

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Posted 28 April 2009 - 06:52 AM

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. If you cannot use or complete a scan in normal mode, then try performing a Quick Scan in "safe mode". After reboot, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#5 compternoob

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Posted 28 April 2009 - 08:15 PM

Okay now i've scanned my computer andd this is the log.
Malwarebytes' Anti-Malware 1.36
Database version: 2051
Windows 5.1.2600 Service Pack 3

2009-04-27 22:14:52
mbam-log-2009-04-27 (22-14-52).txt

Scan type: Full Scan (C:\|)
Objects scanned: 28544
Time elapsed: 2 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{eeb86aef-4a5d-4b75-9d74-f16d438fc286} (Adware.PremierOpinion) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
It was ran in normal mode not safe mode. Thanks quietman7 you've really helped alot, but I wish I can learn on how to read and acctually understand these logs.

#6 quietman7

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Posted 29 April 2009 - 07:46 AM

How is your computer running now?
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#7 compternoob

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Posted 29 April 2009 - 07:33 PM

WOW! thanks man yo are my true hero! I LOVE YOUUU lol sorry, it's just that it hasnt restartedd for like approx. 3 days thanks man youreally are the best thanks a billion times =].

#8 quietman7

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Posted 29 April 2009 - 08:51 PM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Keep Windows and Internet Explorer current with all critical updates from Microsoft which will patch many of the security holes through which attackers can gain access to your computer. If you're not sure how to do this, see Microsoft Update helps keep your computer current.

Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend disabling this feature as a method of prevention. Microsoft recommends doing the same.

...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file...

Microsoft Security Advisory (967940): Update for Windows Autorun
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