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Is this an infection of some sort?


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9 replies to this topic

#1 Ariane

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Posted 27 April 2009 - 12:49 AM

Hello,

I am a new user so if I am posting this in the wrong place I apologize in advance. A few days ago I discovered I could not reach any websites with my browser. I could connect to the internet, check email, play online games and use instant messenger, but not get to any websites. I always got the message that IE could not display the webpage. I contacted my provider and they advised me to uncheck the proxy server boxes in my settings.

I did that, and I was able to get to websites again. However, everytime I reboot the computer I can't get to websites again. The proxy server boxes automatically are checked each time I boot up the computer and I have to go in and uncheck the boxes every time. I tried going to Micro Trend Housecall and Windows Update and I got error messages at each site and could not use either one. I have run McAfee virus scan, AdAware, Spybot Search & Destroy. Spybot found myway.mywebsearch and removed it but I'm still having the website problem upon rebooting. Nothing else was found.

This has never happened before, so I can only guess I have some other kind of infection. Any help finding and removing it would be greatly appreciated!

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#2 DaChew

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Posted 27 April 2009 - 08:07 AM

We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

Edited by DaChew, 27 April 2009 - 08:08 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#3 Ariane

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Posted 27 April 2009 - 11:51 AM

Thank you for the reply! I followed all of those steps. When I rebooted after using MBAM, I could not get to websites again so I don't think it found or removed whatever was on here, but here is what the log says.

Malwarebytes' Anti-Malware 1.36
Database version: 2047
Windows 5.1.2600 Service Pack 3

4/27/2009 12:44:39 PM
mbam-log-2009-04-27 (12-44-39).txt

Scan type: Quick Scan
Objects scanned: 82888
Time elapsed: 11 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 DaChew

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Posted 27 April 2009 - 04:35 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#5 Ariane

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Posted 27 April 2009 - 09:26 PM

I followed those steps. I moved the items instead of deleting them when it was done, so I don't know if something that wasn't automatically deleted by the scan still needs to be deleted. When I rebooted back out of safe mode I still had the proxy server problems. Also - I've downloaded ComboFix but I have not used it. Here is the log from DrWeb:

gameconsoleservice.exe;c:\program files\wildgames\game console - wildgames;Probably MULDROP.Trojan;;
RegUBP2b-Kim.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
ComboFix.exe/data002\32788R22FWJFW\psexec.cfexe;C:\Documents and Settings\Kim\Desktop\ComboFix.exe/data002;Program.PsExec.171;;
data002;C:\Documents and Settings\Kim\Desktop;Archive contains infected objects;;
ComboFix.exe;C:\Documents and Settings\Kim\Desktop;Container contains infected objects;;
ComboFix[1].exe/data002\32788R22FWJFW\psexec.cfexe;C:\Documents and Settings\Kim\Local Settings\Temporary Internet Files\Content.IE5\TB2L2JZ2\ComboFix[1].exe/data002;Program.PsExec.171;;
data002;C:\Documents and Settings\Kim\Local Settings\Temporary Internet Files\Content.IE5\TB2L2JZ2;Archive contains infected objects;;
ComboFix[1].exe;C:\Documents and Settings\Kim\Local Settings\Temporary Internet Files\Content.IE5\TB2L2JZ2;Container contains infected objects;;
A0478716.reg;C:\System Volume Information\_restore{0A209D0E-9DC2-4109-B559-193AA3E22743}\RP640;Trojan.StartPage.1505;Deleted.;

#6 DaChew

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Posted 27 April 2009 - 09:37 PM

http://ftp.kaspersky.com/devbuilds/AVPTool/

Please download AVP Tool by Kaspersky.

Note: This tool will self uninstall when you close it so please save the log before closing it.
Chewy

No. Try not. Do... or do not. There is no try.

#7 Ariane

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Posted 28 April 2009 - 06:10 AM

Kaspersky didn't find anything.

Statistics
----------
Object Scanned Detected Untreated Deleted Moved to Quarantine Archives Packed files Password protected Corrupted
------ ------- -------- --------- ------- ------------------- -------- ------------ ------------------ ---------
All objects 516857 0 0 0 0 17819 4097 128 24
System memory 4719 0 0 0 0 1 0 0 0
Startup objects 958 0 0 0 0 5 170 0 0
Disk boot sectors 2 0 0 0 0 0 0 0 0
My Documents 4531 0 0 0 0 29 1 0 0
Mail databases 19046 0 0 0 0 7056 11 0 0
My Computer 256171 0 0 0 0 8895 2048 64 12
Local Disk (C:) 231430 0 0 0 0 1833 1867 64 12
DVD Drive (D:) 0 0 0 0 0 0 0 0 0
DVD-RW Drive (E:) 0 0 0 0 0 0 0 0 0

Edited by Ariane, 28 April 2009 - 06:11 AM.


#8 DaChew

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Posted 28 April 2009 - 07:11 AM

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Chewy

No. Try not. Do... or do not. There is no try.

#9 Ariane

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Posted 28 April 2009 - 09:51 AM

I think I've somehow made things worse. I tried reinstalling my browser, and it fixed the proxy server problem. Maybe I never had a virus? But now my task manager doesn't show up, and I can't restore the computer to any old restore points and the computer keeps booting up with either system 32 errors or the desktop icons moving position. Thank you for all the help but I think I may just wipe the hard drive, I don't know what exactly is going on.

#10 DaChew

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Posted 28 April 2009 - 10:03 AM

I may just wipe the hard drive


That would be my choice, just make sure you don't save some infector you downloaded and then reinfect yourself. We are seeing a lot of that lately
Chewy

No. Try not. Do... or do not. There is no try.




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