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Hacktool.rootkit and Trojan.Win32 infection


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3 replies to this topic

#1 Saslu

Saslu

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Posted 26 April 2009 - 07:48 PM

Hello,
i recently started getting Norton Symantec pop-ups indicating that it had cleaned and quarantined Hacktool.rootkit. Since then it keeps on finding the same virus over and over again. I also did a Kasperskyonline scan and it would Trojan-Dropper.Win32.Agent.anmm and Trojan.Win32.Agent.ccvk infected files also. Below is my hijacklog and Kaspersky scan report. Please help.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Sunday, April 26, 2009
Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Sunday, April 26, 2009 20:50:34
Records in database: 2081706
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - Folder:
C:\

Scan statistics:
Files scanned: 67347
Threat name: 8
Infected objects: 25
Suspicious objects: 1
Duration of the scan: 00:57:49


File name / Threat name / Threats count
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\08C40000\49F48CE3.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\08C40001\49F48EBD.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\08C40002\49F4920E.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\08C40003\49F49619.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\08C40004\49F49975.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\08C40005\49F49C57.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\08C40006\49F49FD4.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\09580000\49DAF49E.VBN Infected: Worm.Win32.AutoRun.fqr 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\09700002\49F1E8E9.VBN Suspicious: PECompact 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\09F40000\49F7A2A4.VBN Infected: Rootkit.Win32.Agent.ex 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\09F40001\49F7A317.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\09F40002\49F7A672.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\09F40003\49F7AA4B.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\09F40004\49F7ADCC.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\09F40005\49F7B16A.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\09F40006\49F7B1EA.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0A4C0000\4BFFFDA0.VBN Infected: Rootkit.Win32.Agent.ex 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0A840000\4BF79D6C.VBN Infected: Trojan.Win32.Inject.vvh 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0A840001\4BF79D8D.VBN Infected: Rootkit.Win32.Agent.ex 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0A840002\4BF79D97.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0A840003\4BF79DAB.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0B000000\4BF3FC85.VBN Infected: Rootkit.Win32.Agent.ex 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0FAC0000.VBN Infected: Rootkit.Win32.Agent.ikz 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0FAC0001\4FFCB1F7.VBN Infected: Trojan-Dropper.Win32.Agent.anip 1
C:\Documents and Settings\sgpatel.APPLICATIONS\Local Settings\Temp\pdfupd.exe Infected: Trojan-Dropper.Win32.Agent.anmm 1
C:\Documents and Settings\sgpatel.APPLICATIONS\sgpatel.exe Infected: Trojan.Win32.Agent.ccvk 1

The selected area was scanned.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Hijack this log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:46:47 PM, on 4/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Symantec\SPA\smc.exe
c:\Program Files\Symantec\SPA\snac.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\iPass\iPassConnect\iPCAgent.exe
C:\WINDOWS\orclobi\MyDesktop\MyDesktopService.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Oracle\Outlook Connector\ocautoupds.exe
C:\Program Files\Oracle\ODrive\XfsSvcCon.exe
C:\WINDOWS\orclobi\MyDesktop\MyDesktopQOS.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\taskswitch.exe
c:\Program Files\Symantec\SPA\SmcGui.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
D:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Jabber MomentIM\Jabber MomentIM.exe
C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\iPass\iPassConnect\downloader\ipccheck.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\sgpatel.APPLICATIONS\Desktop\Desktop Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://globalsearch.us.oracle.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ebizsrv.us.oracle.com/home/overview/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://my.oracle.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://wpad/wpad.dat
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.ch.etn.com:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.oracle.com;*.oracleads.com;*.us.oracle.com;*.uk.oracle.com;*.ca.oracle.com;*.oraclecorp.com;*.oracleportal.com;<local>;*.local
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [AutoProfileRepair] "C:\Program Files\Oracle\Outlook Connector\profilerepair.exe" -msi
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ntpgds] C:\WINDOWS\orclobi\synctime.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Jabber MomentIM] "C:\Program Files\Jabber MomentIM\Jabber MomentIM.exe"
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "D:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [eFax 4.4] "C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe" /R
O4 - HKCU\..\Run: [sgpatel] C:\Documents and Settings\sgpatel.APPLICATIONS\sgpatel.exe /i
O4 - HKUS\S-1-5-18\..\RunOnce: [FirefoxConfig] C:\WINDOWS\orclobi\config\firefoxconfig.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [ThunderbirdConfig] C:\WINDOWS\orclobi\config\thunderbirdconfig.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [disable_hibernation] C:\WINDOWS\ORCLOBI\Temp\disable_hibernation.bat (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [TSClientAXDisabler] cmd.exe /C "%systemroot%\Installer\TSClientMsiTrans\tscdsbl.bat" (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [SunbirdConfig] C:\WINDOWS\orclobi\config\sunbirdconfig.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [LightningConfig] C:\WINDOWS\orclobi\config\lightningconfig.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [FirefoxConfig] C:\WINDOWS\orclobi\config\firefoxconfig.exe (User 'Default user')
O4 - Startup: eFax 4.4.lnk = C:\Program Files\eFax Messenger 4.4\J2GTray.exe
O4 - Global Startup: Bluetooth Manager.lnk = ?
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://my.oracle.com
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1238521233437
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://attwm.webex.com/client/T25L10NSP41E...bex/ieatgpc.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9FC790B4-17DC-4A2F-BA96-72E838142BEC}: Domain = us.oracle.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{B1285A62-BA5B-45EC-B579-7B80E663652B}: Domain = us.oracle.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = us.oracle.com,oracle.com,oraclecorp.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = us.oracle.com,oracle.com,oraclecorp.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = us.oracle.com,oracle.com,oraclecorp.com
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - c:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPassConnectEngine - iPass - C:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
O23 - Service: iPCAgent - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPCAgent.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: PictureTaker - LANovation - C:\WINDOWS\system32\PCTKRNT.SYS
O23 - Service: QOS MyDesktop (QOSMyDesktop) - Oracle - C:\WINDOWS\orclobi\MyDesktop\MyDesktopQOS.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Protection Agent 5.1 (SmcService) - Symantec Corporation - c:\Program Files\Symantec\SPA\smc.exe
O23 - Service: Symantec NAC Service (SNAC) - Symantec Corporation - c:\Program Files\Symantec\SPA\snac.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WMDM PMSP Service - Unknown owner - C:\WINDOWS\system32\MsPMSPSv.exe (file missing)

--
End of file - 12882 bytes

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#2 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
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  • Gender:Male
  • Local time:06:00 PM

Posted 08 May 2009 - 08:11 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
If you still require assistance post a new set of DDS Logs and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log please refer to this page and in step #6 there is instructions on downloading and running DDS. IF you have any problems just let me know in your next reply or simply post a Hijackthis log.

Thanks again and we apologzie for the delay.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
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  • Gender:Male
  • Local time:06:00 PM

Posted 11 May 2009 - 02:31 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#4 extremeboy

extremeboy

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Posted 15 May 2009 - 07:49 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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