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Everything shutting down by itself!!


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10 replies to this topic

#1 Soul_Raven73

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Posted 26 April 2009 - 04:44 PM

Hello, I am experiencing an issue where it doesn't matter what browser I use, after 5-10 mins of use, it shuts itself off. Also if I run a search and click on one of the results, it takes me to a completely different website. Sometimes different apps close or if I am playing a game, it will also crash.

Any help that you can provide would be greatly appreciated.

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#2 quietman7

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Posted 27 April 2009 - 08:50 AM

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Soul_Raven73

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Posted 27 April 2009 - 01:48 PM

Thanks for the help,

I ran Malware on safe mode and it found 1 trojan virus and the software removed it. I rebooted the PC and it continues to behave in the same way (maybe even worst)

Any suggestions? :thumbsup: :flowers:

#4 quietman7

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Posted 27 April 2009 - 02:02 PM

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM.
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#5 Soul_Raven73

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Posted 27 April 2009 - 06:09 PM

Thanks for responding...

I just tried to run Malware while ion normal mode and it shut down along with the browser I had opened. I launched it again and I will see if this time it completes.

Any suggestions??

#6 quietman7

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Posted 27 April 2009 - 06:34 PM

The symptoms you describe could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis.

Note: Some video cards can generate such intense heat while playing games with high quality graphics that they require a separate cooling system. If the fan fails, the video processor will not be far behind and your system may start crashing. If the video card needs replacing, see "Illustrated How to Replace an AGP Video Card".

When Windows XP detects a problem from which it cannot recover, it displays Stop Error Messages which contain specific information that can help diagnose and resolve the problem detected by the Windows kernel. An error message can be related to a broad number of problems such as driver conflicts, hardware issues, read/write errors, and software malfunctions. In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You may not see the error code because the computer reboots too fast.

An easier alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD). To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is unchecked.
  • Click "OK" and reboot for the changes to take effect.
Vista users can refer to these instructions: How To Disable the Automatic Restart on System Failure in Windows Vista.

Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information to include file(s) that may be involved which will allow you to better trace your problem. Write down the full error code and the names of any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause.
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#7 Soul_Raven73

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Posted 27 April 2009 - 06:36 PM

One other detail, everytime I try to run Malware, in about 9 mins it shuts down. I have done this about 3 times now. about the same for the browsers.

#8 Soul_Raven73

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Posted 27 April 2009 - 09:34 PM

Thanks quietman7,

I will say that windows doesn't crash, only the browsers or the app that I am running. Another detail is the fact that if I log on to another profile the issue is not as severe. (Thats how I am able to reply to you)

Any ideas?

#9 quietman7

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Posted 28 April 2009 - 06:45 AM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply.
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#10 Soul_Raven73

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Posted 02 May 2009 - 12:06 PM

Hello quietman7,

I was able to run Dr Web, here are the results...

iPod_Support_v3_05.exe\data018;C:\Documents and Settings\David\Desktop\iPod_Support_v3_05.exe;Tool.Prockill;;
iPod_Support_v3_05.exe;C:\Documents and Settings\David\Desktop;Archive contains infected objects;Moved.;
ComboFix.exe/data002\32788R22FWJFW\psexec.cfexe;C:\Documents and Settings\Robert\My Documents\ComboFix.exe/data002;Program.PsExec.171;;
data002;C:\Documents and Settings\Robert\My Documents;Archive contains infected objects;;
ComboFix.exe;C:\Documents and Settings\Robert\My Documents;Container contains infected objects;Moved.;
Process.exe;C:\Program Files\Winamp\Plugins\ml_ipod;Tool.Prockill;Moved.;
A0012239.exe\data018;C:\System Volume Information\_restore{B9B71487-1DD6-4D50-8A0B-C18E36DC1C62}\RP18\A0012239.exe;Tool.Prockill;;
A0012239.exe;C:\System Volume Information\_restore{B9B71487-1DD6-4D50-8A0B-C18E36DC1C62}\RP18;Archive contains infected objects;Moved.;

#11 Orange Blossom

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Posted 02 May 2009 - 08:40 PM

Hello Soul_Raven73,

ComboFix.exe/data002\32788R22FWJFW\psexec.cfexe;C:\Documents and Settings\Robert\My Documents\ComboFix.exe/data002;Program.PsExec.171;;


I see that you have run Combofix. Please note that ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

Running ComboFix by yourself is like performing open heart surgery on yourself--the scalpel and other surgical tools that is ComboFix is meant to be wielded by a highly trained surgeon only in emergencies or dire circumstances. When the surgeon is thru s/he leaves the room. So combofix should be removed from a system once it has accomplished its job, unlike an AV that is there to protect you from future infections.

. . . CF does make some alterations to your system if you run it. Even if you had no malware removed and run the uninstall command, some things may be different now on your system. I can tell you that one thing is that all your restore points will be flushed out and a new one created. There is a good reason to do that when you have a severe infection--but if you aren't infected you might need those restore points.

Read and abide by the disclaimer people. It's there for a reason. Stick to running and protecting yourself with a good AV and firewall and an anti-malware scanner or two. If you feel you need a second opinion, try running online scans. If you feel you might need surgery, come here to BC and ask for help--that is what we're here for.


From: http://www.bleepingcomputer.com/forums/ind...t&p=1159014


I see that you have posted a HiJack This topic here: http://www.bleepingcomputer.com/forums/t/223977/browser-redirecting-me/ Because you have this topic posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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