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can't get back on the internet


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#1 mpollar

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Posted 25 August 2004 - 09:21 AM

Logfile of HijackThis v1.98.2
Scan saved at 10:34:54 PM, on 8/24/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\oracle\ora81\bin\dbsnmp.exe
C:\oracle\ora81\bin\vppdc.exe
C:\oracle\ora81\Apache\Apache\Apache.exe
C:\oracle\ora81\BIN\TNSLSNR.exe
c:\oracle\ora81\bin\ORACLE.EXE
C:\WINNT\system32\regsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\oracle\ora81\Apache\jdk\bin\java.exe
C:\oracle\ora81\Apache\Apache\Apache.exe
C:\WINNT\system32\ZONELABS\vsmon.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\Program Files\Handspring\HOTSYNC.EXE
C:\Documents and Settings\MLP\My Documents\Spyware Killers\hijack\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://super-spider.com/sp.htm?id=131
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://super-spider.com/sp.htm?id=131
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: (no name) - {467FAEB2-5F5B-4c81-BAE0-2A4752CA7F4E} - C:\WINNT\system32\ouvmrywzzs0zd5.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [SysUpd] C:\WINNT\sysupd.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [romahere] C:\WINNT\system32\matrixhere.exe
O4 - HKLM\..\Run: [pnpsvc_lock] C:\WINNT\system32\875148.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [romahere] C:\WINNT\system32\matrixhere.exe
O4 - HKCU\..\Run: [uninstal] regsvr32 /u /s image.dll
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Handspring\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Billminder.lnk.disabled
O4 - Global Startup: Quicken Startup.lnk.disabled
O4 - Global Startup: Image Transfer.lnk = C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
O4 - Global Startup: winlogin.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Support - {4463F134-90C2-4397-A019-E5C265B963BD} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {75C9360A-5BC4-4B8D-ABC5-32B1B05C82CB} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {D99334A2-9651-4916-893C-BC3F29FA35A7} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - http://www.symantec.com/techsupp/activedata/ActiveData.cab
O20 - AppInit_DLLs: n5pn8m03vxb.tlb

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#2 mpollar

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Posted 26 August 2004 - 01:55 PM

I guess no one is offering help because I really didn't say what the problem is. When I try to access the internet via IE I get an error page with res://SHDOCLC.DLL/dnserror.htm in the url. I've seen help for XP users but none for w2k. Please help.

#3 Grinler

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Posted 26 August 2004 - 10:18 PM

You are infected with a variant of the CoolWebSearch.

Download CWShredder from the below link and unzip it into a directory. Start CWShredder and click on the FIx button to have it remove all CWS infections it finds.

Download CWShredder from one of the following sites:

CWShredder Download Site #1

or

CWShredder Download Site #2


After you download the program, unzip it into a directory. Make sure all browser windows are closed and double click on the cwshredder.exe to start the program. When the program is loaded click on the "Check for Update" button, and if it finds an new version it will download it. You should then double click on cwshredder.exe again and click on the "FIX" button (not the "Scan only" button) and let it scan your computer.

To get the best results it is recommended that you run it in safe mode. Reboot windows and press F8 at boot/windows startup, usually right after the beep. Then select safe mode.

A tutorial that goes over this process step by step can be found here:

How to remove CoolWebSearch with CWShredder

Once that is completed you should follow these steps in order to clean your computer of Malware which can include Viruses, Trojans, Worms, Spyware, Hijackers and Dialers

Step 1:
Download Spybot and Adaware from the following locations and install them. You should run both programs and clean up what it finds. This is to gaurantee that you find the most malware you can installed on your computer.

Before running the scans on both programs, it is mandatory that you update the programs. There are update options in each program when you run them.

Spybot

Ad-aware

If you would like to learn more about how to use these two programs with the proper settings you can read the tutorials below:

Using Ad-aware to remove Spyware & Hijackers from Your Computer.

Using Spybot - Search & Destroy to remove Spyware from Your Computer.


When you scan with both programs, fix everything that it finds.

When you are done with the scan and fixing the items. Please continue with the next step.

Step 2:

It is important that you run Spybot and Adaware before you proceed with this step. Fixing enties with Hijackthis may leave behind unwanted files on your computer if the previous step was not done first.

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis Download Site #1

or

HijackThis Download Site #2

Save this file into the directory you made previously and then run the program. Click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post, and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial on using HijackThis you can click on the link below:

HijackThis - Using HijackThis to Remove Spyware, Browser Hijackers, and Dialers




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