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Lost Desktop background


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2 replies to this topic

#1 OldGuy1953

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Posted 21 June 2005 - 10:49 AM

Howdy again,

Laptop running WinXP Pro upgrade from Win98 SE.

While researching something I walked into an ambush. I started with Google and followed one link to another without paying particular attention to the web site addresses unless the information was useful.

Then I clicked onto a site with only 1 posting. I instantly knew I was in trouble but it was too late. I X'ed out the program and found my desktop picture replaced by a black background with a full screen message saying my computer was infected and to "Click Here" to get rid of the infection.

Instead I went to Safe Mode and ran Anti-Virus and Anti-Spyware software until they all said my computer was clean. (Honesty in advertising: the laptop's RAM is maxed out at 128M. Running A-V and A-S in memory makes it so slow it is truly unusable.)

Now when the computer boots up I get my Desktop picture at first, but after the icons start appearing on the screen the entire screen changes to a blue color and then the entire screen changes again to a white color while the text below each icon still has the blue background.

This blue color can be changed in Control Panel / Display / Appearance / Color scheme as can the Desktop picture in C-P / D / Desktop.

When I <right-click> on the screen, instead of Control Panel stuff, I go to Properties with only the General tab and

Address: file://C:WINDOWS\Web\desktop.html
(URL)

So can anyone please tell me how to get rid of this junk ?

Here is the Hijack log. Thanks

P.S. The laptop's hard-drive is only 4G. The update to SP2 wants almost 2G for the archive and so won't do the update. I don't want to have to uninstall half the computer to do the update. Any ideas ?

Logfile of HijackThis v1.99.1
Scan saved at 12:46:37 PM, on 6/20/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\ACT\SideACT.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1601.0\en-us\msntb.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SideACT!.lnk = C:\Program Files\ACT\SideACT.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup...er/imloader.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

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#2 ddeerrff

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Posted 21 June 2005 - 01:20 PM

Hello OldGuy1953 and welcome to BleepingComputer.

desktop picture replaced by a black background with a full screen message saying my computer was infected and to "Click Here" to get rid of the infection.

Note anything specific here that may help determine what infection this is.


Let's see if we can get the desktop issue addressed first.

Download smitfraud.reg to your desktop.
- Double click the smitfraud.reg icon on your desktop.
- When it asks if you want to add the data to the registry, say Yes.


Go to the Control Panel and do the following:

- Click on the Display item.
- Click on the Desktop tab.
- Click on the Customize Desktop button.
- Click on the Web tab.
- In the Web Pages area:
--- Remove the checkmark from each item in the box.
--- Click on each item in turn and click the Delete button.
- Click the Ok button.
- Make any changes to your Desktop, Background and Themes that you want and then close the Display dialog.

Can you configure your desktop now?

Please post a fresh HJT log along with any further description you have of the 'infected' screen.
Derfram
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#3 ddeerrff

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Posted 06 July 2005 - 10:01 AM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
Derfram
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