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vista basic, no icons, no folders, no taskbar....


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3 replies to this topic

#1 Linkman101

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Posted 26 April 2009 - 12:27 AM

My cousins has a laptop dell computer she has to use an external monitor since her ex punched the screen out but the external stopped working then the
computer started to load and then when its fixing to go to welcome screen it would show a quick blue screen then shut down. I used startup recovery and it goes to a screen with a black background and i can only see the mouse but since its on her screen can't see good in the middle but everything else looks black were there is useally color. I tried task manager it wouldn't come up I tried revert to last known good configuration and that didn't work, i also tried safe mode it will load everything except the null.sys driver which is the last one. i tried disable driver protection and nothing I have tried worked so any help
would be greatly appreciated. Thanks in advance
Joshua Gretzmier

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#2 garmanma

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Posted 26 April 2009 - 10:02 AM

There's a very good chance that you have a rootkit
Either way, your best option is to reinstall the operating system
http://support.dell.com/support/topics/glo...lang=en&cs=

or you can order recovery CDs
The last time I did, they were free
https://support.dell.com/support/topics/glo...n/backupcd_form
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 Linkman101

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Posted 26 April 2009 - 07:28 PM

The restores listed on that website you have to be able to get on your computer and run things, i can only go to the f8 f2 and f12 menus when I first
start the laptop i have a recovery disk but i don't know how to run it without being able to access functions.
Joshua Gretzmier

#4 garmanma

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Posted 27 April 2009 - 07:19 PM

To use the disk, you have to enter the BIOS and set the CD/DVD drive to be the first boot device
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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