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I think I am infected a lot


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#1 Robert1973

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Posted 25 April 2009 - 09:47 PM

I thought I was being safe about protecting my computer, but things just aren't running well at all. I have little knowledge about what is supposed to be running, and what is not. I have SpyBot S&D, CA anti virus and windows defender going and SpyBot found Virtumone and a few other things. While CA has found 3 variations of Kollah. Today I decided to go thru all ,y processes running and by reading what a few of them are, I have more trouble. Spoolsvc.exe and isass.exe are a few of the 60ish processes running that seem to have my usage at 100%. As of today, IE wont even start on that computer. I deperately need some assistance in getting that computer up and runnig as it is where I have all my programs to do school work on. I am not tech savvy much, but can follow directions if you can be patient and walk me through what ever I need to do. Just tell me what you need to know and I will get it up here as soon as I can.

Thank you for considering helping me,
Robert

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#2 boopme

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Posted 25 April 2009 - 09:59 PM

Hi,Welcome to BC. Let's see what else is here..

We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Robert1973

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Posted 12 May 2009 - 12:29 AM

Sorry it took so long, had finals and was waiting for classes to be over. I am home now and can respond quicker. I ran Malwarebytes and here is file.

Malwarebytes' Anti-Malware 1.36
Database version: 2112
Windows 5.1.2600 Service Pack 3

5/12/2009 1:24:13 AM
mbam-log-2009-05-12 (01-24-13).txt

Scan type: Quick Scan
Objects scanned: 94280
Time elapsed: 6 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{497dddb6-6eee-4561-9621-b77dc82c1f84} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4e980492-027b-47f1-a7ab-ab086dacbb9e} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{5ead8321-fcbb-4c3f-888c-ac373d366c3f} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{31f3cf6e-a71a-4daa-852b-39ac230940b4} (Adware.Ascentive) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINNT\system32\SysRestore.dll (Adware.Ascentive) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINNT\system32\lowsec (Stolen.Data) -> Quarantined and deleted successfully.

Files Infected:
C:\WINNT\system32\SysRestore.dll (Adware.Ascentive) -> Quarantined and deleted successfully.
C:\WINNT\system32\lowsec\local.ds (Stolen.Data) -> Quarantined and deleted successfully.
C:\WINNT\system32\lowsec\user.ds (Stolen.Data) -> Quarantined and deleted successfully.






For some reason, something is keeping my CPU usage at or near 100% and I can't seem to find out what it is.

Edited by Robert1973, 12 May 2009 - 09:22 AM.


#4 boopme

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Posted 12 May 2009 - 02:54 PM

Hi let's clean up some more then se what we can do next..

Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Robert1973

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Posted 12 May 2009 - 09:20 PM

I have run the new programs and here are the logs for Super.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/12/2009 at 09:13 PM

Application Version : 4.26.1002

Core Rules Database Version : 3889
Trace Rules Database Version: 1837

Scan type : Complete Scan
Total Scan Time : 02:34:45

Memory items scanned : 241
Memory threats detected : 0
Registry items scanned : 8259
Registry threats detected : 0
File items scanned : 26624
File threats detected : 1

Adware.Vundo Variant/Rel
C:\WINNT\SYSTEM32\IJJLM.BAK1






And here is the MBAM log.



Malwarebytes' Anti-Malware 1.36
Database version: 2118
Windows 5.1.2600 Service Pack 3

5/12/2009 10:16:01 PM
mbam-log-2009-05-12 (22-16-01).txt

Scan type: Quick Scan
Objects scanned: 93884
Time elapsed: 4 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)





Will see how things are running and let you know in a bit. Thank you for assisting me Boopme. I will be reading some of the information I find here and will come up with a question or two to ask since there is plenty of informational stuff to sort through.

#6 boopme

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Posted 12 May 2009 - 10:26 PM

Ok, yes let it run a day and let me know,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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