Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I need serious help. I think I have a virus and/or malware...


  • Please log in to reply
42 replies to this topic

#1 PinkPanther3719

PinkPanther3719

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:44 AM

Posted 25 April 2009 - 09:23 PM

There are many things going wrong with my computer.

1. My searches redirect to other websites. (js.doubleclick.net to info-feed.com to 72.233.75.193 to some random website) But the second time I click it it goes to the website.

2. Firefox will only load in safe mode. If I try to load it normally, it won't open, but flock will open normally.

3. I can't open any malware removal because it immediately closes or it freezes

4. If I try to do a virus scan (I have McAfee), it claims there is an error.

5. My mouse double clicks on things that I know for a fact I only clicked once.

6. I have to rename any anti-virus or anti-malware programs to get them to run, but they freeze

I've tried doing almost everything I could think of, but nothing seems to help. I'm considering just redoing my computer, but I want that to be a last resort because I have a lot on here and no way to back it up.

I run Windows XP Pro w/ Service Pack 3 and McAfee 2008 Total Protection.

Can someone help me please.

Edited by PinkPanther3719, 25 April 2009 - 09:57 PM.


BC AdBot (Login to Remove)

 


#2 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:44 AM

Posted 25 April 2009 - 09:45 PM

Try this to install MBAM

Try renaming the setup file to install.com

try installing in safe mode

here's a random renamer for the program if you can get it installed

http://kixhelp.com/wr/files/mb/randmbam.exe

http://www.gt500.org/malwarebytes/database.jsp

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#3 PinkPanther3719

PinkPanther3719
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:44 AM

Posted 25 April 2009 - 09:56 PM

I've installed and run that already. I deleted the malware it found, but it's still occuring. I've also run CCleaner, Spybot won't run and neither would SUPERAntiSpyware Free Edition and nothing is helping.

Sorry. For some reason I don't have the log that actually found malware.

OKay I found it

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3

4/18/2009 4:05:42 AM
mbam-log-2009-04-18 (04-05-42).txt

Scan type: Quick Scan
Objects scanned: 95254
Time elapsed: 1 hour(s), 13 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 19
Registry Values Infected: 1
Registry Data Items Infected: 5
Folders Infected: 1
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4802be17-d6a3-35e8-b87e-d0029024131f} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4802be17-d6a3-35e8-b87e-d0029024131f} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{01cd0b31-9154-45f2-9414-f5d64b74eaf6} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{01cd0b31-9154-45f2-9414-f5d64b74eaf6} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{fad18ecd-038d-3a58-ac26-ed8198170e44} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{d7fc2408-b2a5-3b78-9cbf-dfb677452aa6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{4802be17-d6a3-35e8-b87e-d0029024131f} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IProxyProvider (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{01cd0b31-9154-45f2-9414-f5d64b74eaf6} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\System (Rootkit.DNSChanger.H) -> Data: kdpzf.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.19,85.255.112.120 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{58b4687b-055f-400d-b874-4f54e16ec256}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.19,85.255.112.120 -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\VAV (Rogue.VistaAntivirus2008) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\xwr90686.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kdpzf.exe (Rootkit.DNSChanger.H) -> Delete on reboot.
C:\WINDOWS\system32\wr90686.dll (Trojan.BHO) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mcrh.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\gaopdxcounter (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\BaBiGiRLL\Favorites\Online Security Test.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\alg_1.1652.0.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\execonfig.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

Edited by PinkPanther3719, 25 April 2009 - 10:06 PM.


#4 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:44 AM

Posted 25 April 2009 - 10:07 PM

I've installed and run that already. I deleted the malware it found, but it's still occuring.


That's not what you said

3. I can't open any malware removal because it immediately closes or it freezes


Now post the log which shows the infection so we can procede
Chewy

No. Try not. Do... or do not. There is no try.

#5 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:44 AM

Posted 25 April 2009 - 10:10 PM

Database version: 1945


Way out of date, update and run another quick scan

We should be able to work on this but you will have to follow directions exactly

This an advanced dangerous infection
Chewy

No. Try not. Do... or do not. There is no try.

#6 PinkPanther3719

PinkPanther3719
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:44 AM

Posted 25 April 2009 - 10:14 PM

I've installed and run that already. I deleted the malware it found, but it's still occuring.


That's not what you said

3. I can't open any malware removal because it immediately closes or it freezes


Now post the log which shows the infection so we can procede


To the first part. I apologize for the misinterpretation so let me explain everything that I have done. I have run MalwareBytes' Anti-Malware and CCleaner. I have run Scans from McAfee. I have tried to run Spybot S&D. It will not run or it freezes. I have tried to run SUPERAntispyware Free Edition. Previously I have tried to run AVG. Whenever it detected something I have had it removed.

To the second part. I couldn't find it until I ran a program that can bring up files previously deleted so now I have posted it.

#7 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:44 AM

Posted 25 April 2009 - 10:18 PM

If MBAM fails to update from within the program then use my link

Use safe mode to apply if you have to

http://www.gt500.org/malwarebytes/database.jsp

C:\WINDOWS\system32\gaopdxcounter (Trojan.Agent)


This will be the key to the rootkit we need to kill

That will come later

Good luck
Chewy

No. Try not. Do... or do not. There is no try.

#8 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:44 AM

Posted 25 April 2009 - 10:20 PM

and something else

We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Chewy

No. Try not. Do... or do not. There is no try.

#9 PinkPanther3719

PinkPanther3719
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:44 AM

Posted 25 April 2009 - 10:22 PM

OKay. I'm updating it now. MBAM never told me that an update was possible within the entire time that I had it installed otherwise I would've. And about updating it in safe mode, my safe mode gets stuck so I can't go into sae mode on my computer, which is something else I'm going to need to fix.

I can't open spybot. It freezes as soon as it begins to open so I always have to use Task Manager to 'kill process.' If it would help I can uninstall it.

Edited by PinkPanther3719, 25 April 2009 - 10:29 PM.


#10 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:44 AM

Posted 25 April 2009 - 10:29 PM

If it would help I can uninstall it.


That would be best, we might have to uninstall McAfee sooner or later, it's probably hosed
Chewy

No. Try not. Do... or do not. There is no try.

#11 PinkPanther3719

PinkPanther3719
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:44 AM

Posted 25 April 2009 - 10:33 PM

If it would help I can uninstall it.


That would be best, we might have to uninstall McAfee sooner or later, it's probably hosed


So do you want me to uninstall mcafee now since I would still have to restart my computer anyways?

#12 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:44 AM

Posted 25 April 2009 - 10:39 PM

We might not have to so let's just procede with cleaning as much as possible with MBAM before digging deeper for the rootkit

If you can disable McAfee do so, but I think the rootkit has already done that
Chewy

No. Try not. Do... or do not. There is no try.

#13 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,556 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:44 AM

Posted 25 April 2009 - 10:52 PM

Hi, also if you can not enter Safe Mode. Please try this. You will need your XP CD at hand.
Go to Start click Run and type SFC /SCANNOW. {a space btween C /}
Insert your XP CD in the CD drive and let it complete.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 PinkPanther3719

PinkPanther3719
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:44 AM

Posted 25 April 2009 - 11:00 PM

Okay. I ran MBAM and here's the log:

Malwarebytes' Anti-Malware 1.36
Database version: 2015
Windows 5.1.2600 Service Pack 3

4/25/2009 10:51:12 PM
mbam-log-2009-04-25 (22-51-12).txt

Scan type: Quick Scan
Objects scanned: 97121
Time elapsed: 16 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\gaopdxcounter (Trojan.Agent) -> Quarantined and deleted successfully.

#15 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:44 AM

Posted 25 April 2009 - 11:07 PM

This is a very nasty infection

http://rootrepeal.googlepages.com/

http://rootrepeal.googlepages.com/RootRepeal.zip

Just use the file tab at the bottom, scan and paste the report into a reply here please
Chewy

No. Try not. Do... or do not. There is no try.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users