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System Format Think Virus is still There


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#1 murpg

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Posted 25 April 2009 - 10:37 AM

Hello, I am running a power spec machine with windows xp. I was signing up for a couple of online credit cards last night to pay them. My computer went crazy and started ringing. I lost mouse control. I shut the machine down. I rebooted and ran a full virus scan with Panda. Panda did detect 5 trojans. I tried removing them with no luck. I did a system format wiping the drive. I have been working restoring my machine today. I decided to install VMWare Workstation so I could run other operation ing systems. The loud ringing atarted again. I ran Panda again but it showed no viruses. Can someone please walk me through what I need to do next. I suspect that somehow this virus did not get deleted.

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#2 Guest_superbird_*

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Posted 26 April 2009 - 04:49 AM

Hi,

Let's take a look. :thumbsup:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 murpg

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Posted 16 May 2009 - 09:35 AM

Hello,

Here is what the log file found. It says nothing found. I got the loud ringing right before I went to bleepingcomputer.com
Malwarebytes' Anti-Malware 1.36
Database version: 2141
Windows 5.1.2600 Service Pack 3

5/16/2009 10:31:58 AM
mbam-log-2009-05-16 (10-31-58).txt

Scan type: Quick Scan
Objects scanned: 81747
Time elapsed: 3 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Guest_superbird_*

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Posted 16 May 2009 - 09:37 AM

Hi,

Please go to Kaspersky website and perform an online antivirus scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
If you need a tutorial, see here

#5 murpg

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Posted 25 May 2009 - 06:26 PM

Hi Nothing was detected. However my computer still has symptoms like it is infected. Here is the Kaspersky log.
--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0 REPORT
Monday, May 25, 2009
Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Monday, May 25, 2009 22:18:00
Records in database: 2244592
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Files scanned: 67598
Threat name: 0
Infected objects: 0
Suspicious objects: 0
Duration of the scan: 01:11:55

No malware has been detected. The scan area is clean.

The selected area was scanned.

#6 Guest_superbird_*

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Posted 26 May 2009 - 04:45 AM

Hi,

Which symptoms do you have precisely?

#7 murpg

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Posted 26 May 2009 - 07:19 PM

I have periods where I lose mouse control and there is a loud ringing. Almost like a siren. I am not quite sure what is causing this.

#8 Guest_superbird_*

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Posted 27 May 2009 - 08:38 AM

Hi,

I recommend you to open a topic here: http://www.bleepingcomputer.com/forums/f/56/windows-xp-home-and-professional/
They can help you better in that subform.

I'm thinking about dust, but don't know sure.
I can say this is not malware related as far as I can see.

Good luck. :thumbsup:

#9 murpg

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Posted 29 May 2009 - 05:38 PM

I just ran ComboFix and it seems to have found the problem and removed it. Thanks for your help.

#10 Guest_superbird_*

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Posted 30 May 2009 - 05:11 AM

Hi,

I DON'T recommend to use ComboFix without supervision. I never gave you those instructions. It's dangerous to use ComboFix without help from a HJT Team Member.
I still recommend you to do the steps I gave you.

I can't say you your system is clean now. That can only be confirmed by one of our HJT Team Members.




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