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My laptop is infected with Spyware in RUNDLL32.DLL


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#1 jbtp05

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Posted 24 April 2009 - 09:20 PM

Hi,

My laptop is infected with spyware in RUNDLL32.DLL

I can see the names of the processes when I do msconfig under start-up as rabasasa.dll, ketedoti.dll, wudepuve.dll

This dll's run under RUNDLL32.DLL process.

My norton failed to catch it. I wanted to try installing malware bytes or spybot as I see some where that running it might solve this but the spyware has disabled most of the drivers and I can not get to internet from the laptop or copy any files to it using USB stick or from DVD media. I can not copy this even in safe mode.

What are my options? Please help.

Thanks,
Jb.

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#2 boopme

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Posted 24 April 2009 - 11:00 PM

Hello,please start with an mBAM scan/log.

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 jbtp05

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Posted 26 April 2009 - 09:47 AM

I don't have MBAM installed on the laptop. And now virus has disabled drivers I cant get to internet. I tried copying mbam-setup.exe using USB stick but the virus is not allowing the exe to run even in XP safe mode. Can I manually delete some infected files / registry entries so that I can at least install and run mbam-setup.exe?

thanks,
jb.




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