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cmd and regedit not working


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#1 TLG_Support

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Posted 24 April 2009 - 10:44 AM

Hello,

One of our client's laptop is not allowing me to open the command prompt or registry editor. If I open "Run" from the start menu and type in either "cmd" or "regedit", the screen goes blank except for the wallpaper and then restores without opening either item. I did some research on the issue and in most cases people were suggesting a possible malware/spyware infection. However, I have run several scans with various tools and have found nothing.

I came across a post on another site suggesting that they had fixed the same issue by running an application called ComboFix while in safe mode. I have done some research on this application and found that it can be dangerous due to its aggressiveness.

I was wondering if anyone had any suggestions on possible causes of the issue I described and/or is able to help me run ComboFix on this laptop properly, without causing any damage.

Thanks.

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#2 hamluis

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Posted 24 April 2009 - 12:37 PM

I suggest BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

I guess that I don't believe that users who are infected...do a good job of self-help/cleanup of such. The folks at AII will be helpful and either confirm/refute the possibility of malware.

Louis




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