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Need Help Bad with Hotmail

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#1 JazzMahn


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Posted 23 April 2009 - 04:19 PM

I hope somebody can help me. I'm not sure where to turn. I had a hotmail account with all my contacts. This Saturday one of my horses is running in the Kentucky Derby and I had a picture of the horse I sent out in a mass mailing to all my contacts.

Hotmail closed my account and will not let me back into it. It is now my understanding that you can't send such mailings or they will stop the service for you.

Is there any way I can appeal to them to get at least my contacts? I don't know who to write or contact to request this. I would certainly hope that someone has had this problem and can tell me how I can at least get my contacts.

Thanks for any and all help.


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#2 Queen-Evie


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Posted 23 April 2009 - 04:44 PM

Click on the link below for Windows Live help.
On the left, under FAQ's, click on any entry.

When the entry page opens, look on the bottom right hand side and click on Get More Help.
Once on Get More Help click Get Support.

Enter all the info, making sure to give them an alternate email address to reply to.
Be specific with the details. Let them know how many were included in the mass mailing, and what you sent them, how long you've had the account.
Ask if you can have the account back.
It's possible that you sent to so many people that you were flagged as a spammer.
Be patient while you wait for a reply. It generally doesn't take to long.
Be prepared for them to ask you all sorts of questions to verify that you are indeed the account holder.
Good luck, and let me know how it turns out.


Edited by Queen-Evie, 23 April 2009 - 04:55 PM.

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