I want to add one new e-mail account on Microsoft Outlook of my friend's computer, unfortunately it all failed after several try, then I try to uninstall the "office" because I want to reinstall it, but I can't uninstall it with the following error message:
Error 1402, setup cannot open the registry key
Then I run AVG free version updated and scanned: nothing found
Then I run superantispyware and found:
Adware. Vundo Variant x 7
Adware. Tracking Cookie x 18
Trojan. Unclassified/Buritos x 1
all quarantined and deleted successfully
Then I used malwarebytes' mbam-setup.exe, set up, scanned and found:
8 registry values infected, all quarantined and deleted successfully
then I used VondoFix.exe scanned result is "0"
then I updated the superantispyware and redo another complete scan and found another 9 Adware. Tracking cookie, and 2 Trojan. FaleAlert/DeskTop….…ă€€
But all these did not help me to solve the IMAIL MAPI MSFS registry keys locked, still the computer can not add a new e-mail account on microsoft outlook and unable to uninstall or reinstall the microsoft office.
I google search on these and found several similar cases on your websit, I'm expecting some expert can help me out on this.
Thank you !
ps forgot to tell you the computer has problem is running Windows XP Professional SP2
Any help will be highly appreciated.
Edited by Andy Chung, 23 April 2009 - 04:33 PM.