That's it, I came across bleepingcomputer while under the malign and evil influence of a recent viral attack. An Adware Trojan or similar constantly prevented me from finding the help I needed... but I am wiley and very persistent. With much fiddling and eventual access to Bleeping in 30 second bursts, I got the needed advice and cleaned up the mess. Very glad to have access now, hope I don't actually need to use it too much...
Oh, I'm English and live in Cornwall, where the internet is a necessity for staying in touch with the world.