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Computer Keeps Crashing Randomly


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#1 PC Service

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Posted 23 April 2009 - 09:38 AM

Hello to everyone.

I just built this computer less then a month ago here are the specs.

OS: Windows XP Professional x64.
Motherboard: Asus M3A78
CPU: AMD Phenom 9500 Quad-Core 2.2GHz
Memory: 4GB
Onboard Sound
PSU: Antec 650 Watt
System Hard Drive: Hitachi 160GB SATA
Data Hard Drive: Seagate 1TB SATA

Video Card: PCI-E
Name: ATI Radeon HD 4670
Memory: 512MB

Problem from the beginning. The computer will randomly restart does not mater what I am doing, but most of the time it will happen while browsing the web, or it will do it at night or will do it when I come into work and move the mouse it will just restart. This has happened Since day one of building the computer, not quite a month.

At first it would just restart with no BSOD or anything. Error logs never showed anything at around the time that it would shutdown. Then I turned off the System Restart on failure and have been getting the BSOD screens.

So far with Hardware I have replaced the Motherboard, Memory, and PSU. The first motherboard was an MSI. I have even unplugged the Hard drives and still have the same problems. Also I don't think it's the video card because with the MSI board it had onboard video which I tried and still had trouble. I have also been running XP Pro 32 bit and have the same trouble.

At first I thought it had to do with the Ethernet Driver not being correct, cause I used a Linksys wireless usb adaptor and didn't seem to have any trouble, it didn't restart the whole time I was using it. Then I got the latest driver for the Ethernet and it ran for almost a week without restarting, then I come to work and have the BSOD. I have ran Driver Detective and have installed all the drivers that it says that I need and I'm still having the BSOD. I've even Reinstalled the OS's on clean formatted drives.

Here are the Error messages from the BSOD and the windows Error message that I get after I have rebooted.

04/22/09

BSOD 1-------------------------------------------------------------------------

DRIVER_IRQL_NOT_LESS_OR_EQUAL

***STOP: 0X0000000A (0X00000033, 0X00000002, 0X00000001, 0X80A0DA16)

Beginning dump of physical memory

BSOD 2-------------------------------------------------------------------------

***STOP:0X0000008E (0XC0000005, 0X08086C3AE, 0XBA4DAF60, 0X00000000)

Error signature from Microsoft.
BCCode : 1000008e BCP1 : C0000005 BCP2 : 8086C3AE BCP3 : BA4DAF60
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

-------------------------------------------------------------------------------

BSOD 3-------------------------------------------------------------------------

***STOP:0X0000008E (0XC0000005, 0X08086C3AE, 0XBA4DAF60, 0X00000000)

Error signature from Microsoft.
BCCode : 1000008e BCP1 : C0000005 BCP2 : 8086C3AE BCP3 : BA4E2F88
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

-------------------------------------------------------------------------------

04/23/09

BSOD 1-------------------------------------------------------------------------

***STOP: 0X000000BE (0XC000001D, 0XBA1C9C46, 0X808793C0, 0X00000000)

***processr.sys - Address BA1C9C46 base at BA1C8000, DateStamp 41107b32

BCCode : d3 BCP1 : FFFFF97FFF3D266C BCP2 : 0000000000000002
BCP3 : 0000000000000000 BCP4 : FFFFF800010486C4 OSVer : 5_2_3790
SP : 2_0 Product : 256_1

-------------------------------------------------------------------------------

Look forward to any help that I can get with this because it is driving me nuts.

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#2 hamluis

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Posted 23 April 2009 - 04:08 PM

Hi :thumbsup:.

My first guess would be RAM issues...and I would take steps to confirm/refute that suspicion before doing anything else.

I suggest running Memtest overnight, testing various combinations of RAM modules in all motherboard RAM slots. If you start getting errors during a run, no point in continuing with that. Stop and begin a new module/slot configuration for testing.

MemTest Manual - http://hcidesign.com/memtest/manual.html

Memtest86.com - Memory Diagnostic - http://www.memtest86.com/

Background errors on various STOP errors can be found at http://www.aumha.org/a/stop.htm

FWIW: Some of these errors can be drivers which are probably corrupt and thereby cause RAM errors, I don't know. I just tend to consider it best to check the RAM first.

Louis

#3 PC Service

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Posted 29 April 2009 - 09:10 AM

Thanks hamluis, I ran the memory tests and came up with not errors all ran fine. It is so strange, it only give me the BSOD after I have left work, happens sometime during the night, which makes it hard to diagnose the problem. Also like I said before the memory has been replaced and all that, so I don't think it has anything to do with memory.

Anyone else have any thoughts?

#4 Sunharrow

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Posted 29 April 2009 - 11:46 AM

I would have suggested the very same thing as hamluis because 0x8E errors are almost always caused by hardware issues and are a strong indicator of corrupted memory.

The fact that Asus motherboards are very well known for being picky about RAM (each model is given a list of accepted RAM) is your RAM one of those in the list of aceptable memory for your particular mother board?

Have you tried running your system with 2 gigs of RAM?

Is the memory voltage set properly in the BIOS?

#5 Bill B.

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Posted 29 April 2009 - 11:47 AM

If it happens at a certin time at work is there anyway to monitor your power sources? It it plugged (AC) into an outlet that maybe on the same leg as a HVAC or some other power hog?

Have you swapped out the P/S?

#6 PC Service

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Posted 30 April 2009 - 08:16 AM

Bill B.
Yes i have swapped out the P/S, also it is powered by an online UPS, so it gets it power from the battery for continuous even supply of power.

Sunharrow
No I havn't checked the memory in depth for compatibility, I'll check that and get back on that.

Here is a message from Event viewer (system) that I got this morning.
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f4 (0x0000000000000003, 0xfffffadf9b850410, 0xfffffadf9b850678, 0xfffff800013c10e0). A dump was saved in: C:\WINDOWS\Minidump\Mini043009-01.dmp.

#7 hamluis

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Posted 30 April 2009 - 11:13 AM

If you have a dump message from your bugcheck, you can Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/

Louis

#8 PC Service

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Posted 30 April 2009 - 01:29 PM

Here is the data from the mini dump:



Microsoft ® Windows Debugger Version 6.11.0001.404 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini043009-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
*** WARNING: Unable to verify checksum for ntkrnlmp.exe
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 3790.srv03_sp2_gdr.090319-1204
Machine Name:
Kernel base = 0xfffff800`01000000 PsLoadedModuleList = 0xfffff800`011d4140
Debug session time: Thu Apr 30 21:02:40.406 2009 (GMT-5)
System Uptime: 0 days 0:01:27.921
*** WARNING: Unable to verify checksum for ntkrnlmp.exe
Loading Kernel Symbols
...............................................................
................................................................
..
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffadf9b850410, fffffadf9b850678, fffff800013c10e0}

unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase
Probably caused by : csrss.exe

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffadf9b850410, Terminating object
Arg3: fffffadf9b850678, Process image file name
Arg4: fffff800013c10e0, Explanatory message (ascii)

Debugging Details:
------------------

unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase

PROCESS_OBJECT: fffffadf9b850410

IMAGE_NAME: csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000

PROCESS_NAME: csrss.exe

EXCEPTION_RECORD: fffffadf90648540 -- (.exr 0xfffffadf90648540)
ExceptionAddress: 000007ff7c5b5d39
ExceptionCode: c000001d (Illegal instruction)
ExceptionFlags: 00000000
NumberParameters: 0

EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.

BUGCHECK_STR: 0xF4_C000001D

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.

STACK_TEXT:
fffffadf`90647cb8 fffff800`012bf4c7 : 00000000`000000f4 00000000`00000003 fffffadf`9b850410 fffffadf`9b850678 : nt!KeBugCheckEx
fffffadf`90647cc0 fffff800`0102e33d : fffffadf`00000001 fffffadf`c000001d fffffadf`9b872bf0 fffffadf`90647de0 : nt!NtTerminateProcess+0x173
fffffadf`90647d60 fffff800`0102e800 : fffff800`010810f6 fffffadf`90648540 fffffadf`90648cf0 00000000`01f1fd70 : nt!KiSystemServiceCopyEnd+0x3
fffffadf`90647ef8 fffff800`010810f6 : fffffadf`90648540 fffffadf`90648cf0 00000000`01f1fd70 fffffadf`90648c70 : nt!KiServiceLinkage
fffffadf`90647f00 fffff800`010dd034 : fffffadf`90648540 fffffadf`90648801 fffffadf`90648c70 fffffadf`90648880 : nt!KiDispatchException+0x3ad
fffffadf`90648500 fffff800`01030856 : fffffadf`90648540 fffffadf`906485e0 00000000`00000000 00000000`a5adb820 : nt!KiRaiseException+0x154
fffffadf`90648af0 fffff800`0102e33d : fffffadf`90648c70 fffffadf`90648c00 00000000`00000001 00000000`00000000 : nt!NtRaiseException+0x86
fffffadf`90648c70 000007ff`7c5b5d39 : 00000000`0017f8f0 00000000`00000001 00000000`01f1fe40 00000000`001ab530 : nt!KiSystemServiceCopyEnd+0x3
00000000`01f1fd70 00000000`0017f8f0 : 00000000`00000001 00000000`01f1fe40 00000000`001ab530 00000000`00000000 : 0x7ff`7c5b5d39
00000000`01f1fd78 00000000`00000001 : 00000000`01f1fe40 00000000`001ab530 00000000`00000000 00000000`00000000 : 0x17f8f0
00000000`01f1fd80 00000000`01f1fe40 : 00000000`001ab530 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
00000000`01f1fd88 00000000`001ab530 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1f1fe40
00000000`01f1fd90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1ab530


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0xF4_C000001D_IMAGE_csrss.exe

BUCKET_ID: X64_0xF4_C000001D_IMAGE_csrss.exe

Followup: MachineOwner
---------

#9 hamluis

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Posted 30 April 2009 - 02:26 PM

Background info on file in question, http://www.neuber.com/taskmanager/process/csrss.exe.html

Louis

#10 PC Service

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Posted 30 April 2009 - 02:58 PM

I'm not real sure how that could be that issue, because like I have said this is pretty much fresh new install on this system, in fact it's two different versions of XP one being 32-bit and the other 64-bit and it happens with both. I'm about to wipe out the 32 bit and try Linux 64-bit to see if the same thing happens with it.

Still need to do an indepth check on the memory.

Also yesterday, when I left work I turned off the computer and this morning when I came in and turned it on it wouldn't post, had to turn it off and back on then it booted up just fine and has run the rest of the day.

#11 hamluis

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Posted 30 April 2009 - 04:54 PM

Running Memtest according to suggested instructions...constitutes as good a RAM diagnostic as anyone would need.

Of course...any errors indicate the neeed for further research.

MemTest Manual - http://hcidesign.com/memtest/manual.html

Memtest86.com - Memory Diagnostic - http://www.memtest86.com

Louis

Edited by hamluis, 13 May 2009 - 02:32 PM.


#12 PC Service

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Posted 13 May 2009 - 09:43 AM

Ok well I have finally figured out what the problem is, what not sure what it is, but it has been resolved in the respect that the computer does not give me the BSOD. I called Asus and Kingston for help on this. Asus told me to contact Kingston to get manual settings for the memory so I did. First Kingston told me to try the sticks 1 at a time. So I did and what do you know it worked so swapped them out still worked so the memory was good. Then I put both sticks back in but put one is slot 1 and the second in slot 3 and they are still working. The only trouble now is that they are running as single channel and not dual channel so I have some speed loss, but they are at least working.

Called Asus back and asked them about that and they said it should work in slots 1 and 2, but could be that the timing is wrong but with this motherboard that I have it is all auto and can't do manual settings. He told me to try both in slots 3 and 4 and see what happens. He said it looks like it may only be able to run as single channel unless all for slots are full, though this is the first time that they have had this trouble.

Just so you know here is what I have.
Motherboard: Asus M3A78
RAM: Kingston KVRR667D2N5/2G

Hope this bit of info will help someone out in the future. Will post again as to weather it work dual channel in 3 and 4 or not.

Thanks to everyone that tried to help.




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