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Windows Explorer shutting


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#1 DHL

DHL

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Posted 23 April 2009 - 05:27 AM

I am using IE8 and very often when I use explorer a message appears saying ''Windows Explorer has stopped wotking'' followed by ''Windows is checking for a solution to the problem'' eventually it goes on to say ''Windows Explorer is restarting''

The bottom line is, as long as this happens I am unable to use explorer. H/ever if I restart my PC, I am able to use explorer, but at a later stage the same thiing reoccurs which as you can imagine is very frustrating.

Can anyone suggest what might possibly be causing this problem. Any further information required will be glad to proviide to best of my ability.

Thanks

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#2 RonS WINDOWS-TEAM

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Posted 24 April 2009 - 12:52 PM

Hi DHL – does this happen when you’re doing certain things? Perhaps when you’re trying to download something or view a video?

Let me know.
Ron S

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#3 DHL

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Posted 24 April 2009 - 04:51 PM

Hi

Tks your response. to be frank I am not sure exactly what I was doing at the times these occurrences happen. Suffice it to say that today according to my event viewer / windows logs / applications does not show any errors referring to Windows Explorer. H/ever I am sending a copy of 2 instances which occurred yesterday. Hopefully it might help you in diagnosing what might be causing this error. Pls bear in mind that there are several such instances which apart from a few differences are very similar and there are too many to be sending all at once as this has been happening for quite a while back.

quote


Log Name: Application
Source: Application Error
Date: 23/04/2009 12:14:47
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Knox-PC
Description:
Faulting application Explorer.EXE, version 6.0.6001.18164, time stamp 0x4907e242, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc000071c, fault offset 0x00089825, process id 0x1698, application start time 0x01c9c3fc048972cd.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-04-23T10:14:47.000Z" />
<EventRecordID>41060</EventRecordID>
<Channel>Application</Channel>
<Computer>Knox-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.0.6001.18164</Data>
<Data>4907e242</Data>
<Data>ntdll.dll</Data>
<Data>6.0.6001.18000</Data>
<Data>4791a7a6</Data>
<Data>c000071c</Data>
<Data>00089825</Data>
<Data>1698</Data>
<Data>01c9c3fc048972cd</Data>
</EventData>
</Event>



Log Name: Application
Source: Application Error
Date: 23/04/2009 12:12:26
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Knox-PC
Description:
Faulting application Explorer.EXE, version 6.0.6001.18164, time stamp 0x4907e242, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc000071c, fault offset 0x00089825, process id 0xa84, application start time 0x01c9c3f9a1350d3d.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-04-23T10:12:26.000Z" />
<EventRecordID>41058</EventRecordID>
<Channel>Application</Channel>
<Computer>Knox-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.0.6001.18164</Data>
<Data>4907e242</Data>
<Data>ntdll.dll</Data>
<Data>6.0.6001.18000</Data>
<Data>4791a7a6</Data>
<Data>c000071c</Data>
<Data>00089825</Data>
<Data>a84</Data>
<Data>01c9c3f9a1350d3d</Data>
</EventData>
</Event>

unquote

Awaiting your response




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