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Sudden rebooting during running of antivirus software


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2 replies to this topic

#1 SDH

SDH

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  • 1 posts
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  • Local time:07:57 PM

Posted 23 April 2009 - 02:18 AM

Hi all, hope you can help.

My computer's developed the habit of shutting down suddenly, often when I'm running antivirus sofware, specifically Spybot S&D, Ad-Aware, and Malwarebyte's Anti-Malware. Free and not nearly thorough enough, I know, but it's what's worked for me for the past four years with this desktop, virus-free. I'm afraid I can't give any more information than that and the logs below, since the furthest I can get with a virus scan is a few minutes before it completely shuts down.

Let me know if there's any more information you might need.

Thanks!
--SDH

- - - - - - - - -


DDS (Ver_09-03-16.01) - NTFSx86
Run by Renee at 0:09:37.68 on Thu 04/23/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1630 [GMT -7:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\WDBtnMgr.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\NETGEAR\WPN311\wlancfg5.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Citrix\GoToMyPC\g2svc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Citrix\GoToMyPC\g2comm.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Citrix\GoToMyPC\g2pre.exe
C:\Program Files\Citrix\GoToMyPC\g2tray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Renee\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: ZeonIEEventHelper Class: {da986d7d-ccaf-47b2-84fe-bfa1549bebf9} - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Nuance PDF: {e3286bf1-e654-42ff-b4a6-5e111731df6b} - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [NVRTCLK] c:\windows\system32\nvrtclk\NVRTClk.exe
mRun: [WD Button Manager] WDBtnMgr.exe
mRun: [BrMfcWnd] c:\program files\brother\brmfcmon\BrMfcWnd.exe /AUTORUN
mRun: [ControlCenter3] c:\program files\brother\controlcenter3\brctrcen.exe /autorun
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wpn311\wlancfg5.exe
mPolicies-system: EnableLUA = 0 (0x0)
IE: Append the content of the link to existing PDF file - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Create PDF files from the selected links - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Open with Nuance PDF Converter 5.0 - c:\program files\nuance\pdf professional 5\cnvres_eng.dll /100
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {36ECAF82-3300-8F84-092E-AFF36D6C7040} - {86529161-034E-4F8A-88D2-3C625E612E04} - c:\program files\winhttrack\WinHTTrackIEBar.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: GoToMyPC - c:\program files\citrix\gotomypc\G2WinLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli scecli scecli scecli scecli scecli scecli scecli

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\renee\applic~1\mozilla\firefox\profiles\gll9gb16.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.aprilwinchell.com/
FF - plugin: c:\documents and settings\renee\application data\mozilla\firefox\profiles\gll9gb16.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp07100121.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmusicn.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npqtplugin8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npyaxmpb.dll
FF - plugin: c:\program files\opera\program\plugins\npdrmv2.dll
FF - plugin: c:\program files\opera\program\plugins\npqtplugin8.dll
FF - plugin: c:\program files\quicktime\plugins\npqtplugin8.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

---- FIREFOX POLICIES ----
FF - user.js: general.useragent.extra.zencast - );user_pref(yahoo.homepage.dontask, true);user_pref(general.useragent.extra.zencast,
============= SERVICES / DRIVERS ===============

R0 dontgo;Promise Removable Disk Control Driver;c:\windows\system32\drivers\dontgo.sys [2008-11-1 7680]
R0 ulsata2;ulsata2;c:\windows\system32\drivers\ulsata2.sys [2008-11-1 108544]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-3-1 24652]
S2 IcRecUsb;IC Recorder Driver;c:\windows\system32\drivers\IcRecUsb.sys [2005-1-23 17432]
S3 cswenum;cswenum;\??\c:\docume~1\renee\locals~1\temp\cswenum.sys --> c:\docume~1\renee\locals~1\temp\cswenum.sys [?]
S3 cwacompe;cwacompe;\??\c:\docume~1\renee\locals~1\temp\cwacompe.sys --> c:\docume~1\renee\locals~1\temp\cwacompe.sys [?]
S3 eriodrv;eriodrv;\??\c:\docume~1\renee\locals~1\temp\eriodrv.sys --> c:\docume~1\renee\locals~1\temp\eriodrv.sys [?]
S3 garp1394;garp1394;\??\c:\docume~1\renee\locals~1\temp\garp1394.sys --> c:\docume~1\renee\locals~1\temp\garp1394.sys [?]
S3 gsmbali;gsmbali;\??\c:\docume~1\renee\locals~1\temp\gsmbali.sys --> c:\docume~1\renee\locals~1\temp\gsmbali.sys [?]
S3 gtermddo;gtermddo;\??\c:\docume~1\renee\locals~1\temp\gtermddo.sys --> c:\docume~1\renee\locals~1\temp\gtermddo.sys [?]
S3 iatmuni;iatmuni;\??\c:\docume~1\renee\locals~1\temp\iatmuni.sys --> c:\docume~1\renee\locals~1\temp\iatmuni.sys [?]
S3 kmnmdd;kmnmdd;\??\c:\docume~1\renee\locals~1\temp\kmnmdd.sys --> c:\docume~1\renee\locals~1\temp\kmnmdd.sys [?]
S3 mati2mta;mati2mta;\??\c:\docume~1\renee\locals~1\temp\mati2mta.sys --> c:\docume~1\renee\locals~1\temp\mati2mta.sys [?]
S3 patmarpc;patmarpc;\??\c:\docume~1\renee\locals~1\temp\patmarpc.sys --> c:\docume~1\renee\locals~1\temp\patmarpc.sys [?]
S3 qndisuio;qndisuio;\??\c:\docume~1\renee\locals~1\temp\qndisuio.sys --> c:\docume~1\renee\locals~1\temp\qndisuio.sys [?]
S3 spartmgr;spartmgr;\??\c:\docume~1\renee\locals~1\temp\spartmgr.sys --> c:\docume~1\renee\locals~1\temp\spartmgr.sys [?]
S3 tmutohpe;tmutohpe;\??\c:\docume~1\renee\locals~1\temp\tmutohpe.sys --> c:\docume~1\renee\locals~1\temp\tmutohpe.sys [?]
S3 uusbport;uusbport;\??\c:\docume~1\renee\locals~1\temp\uusbport.sys --> c:\docume~1\renee\locals~1\temp\uusbport.sys [?]
S3 VinCDrec;VinCDrec;\??\c:\docume~1\renee\locals~1\temp\vincdrec.sys --> c:\docume~1\renee\locals~1\temp\VinCDrec.sys [?]
S3 xmouhid;xmouhid;\??\c:\docume~1\renee\locals~1\temp\xmouhid.sys --> c:\docume~1\renee\locals~1\temp\xmouhid.sys [?]
S4 PDFProFiltSrv;PDFProFiltSrv;c:\program files\nuance\pdf professional 5\PDFProFiltSrv.exe [2008-2-2 144672]
S4 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-8-6 1174152]

=============== Created Last 30 ================

2009-04-21 08:57 1,089,593 -c------ c:\windows\system32\dllcache\ntprint.cat
2009-04-21 03:12 <DIR> --d----- c:\windows\SxsCaPendDel
2009-04-21 01:43 69,120 -------- c:\windows\system32\wlanapi.dll
2009-04-21 01:43 50,688 -------- c:\windows\system32\tspkg.dll
2009-04-21 01:43 53,248 -------- c:\windows\system32\tsgqec.dll
2009-04-21 01:42 32,768 -------- c:\windows\system32\setupn.exe
2009-04-21 01:42 10,240 -------- c:\windows\system32\drivers\sffp_mmc.sys
2009-04-21 01:42 290,304 -------- c:\windows\system32\rhttpaa.dll
2009-04-21 01:42 76,800 -------- c:\windows\system32\qutil.dll
2009-04-21 01:42 61,952 -------- c:\windows\system32\rasqec.dll
2009-04-21 01:42 62,464 -------- c:\windows\system32\qcliprov.dll
2009-04-21 01:42 291,328 -------- c:\windows\system32\qagentrt.dll
2009-04-21 01:42 150,528 -------- c:\windows\system32\qagent.dll
2009-04-21 01:42 144,384 -------- c:\windows\system32\onex.dll
2009-04-21 01:41 193,024 -------- c:\windows\system32\napmontr.dll
2009-04-21 01:41 176,640 -------- c:\windows\system32\napstat.exe
2009-04-21 01:41 30,208 -------- c:\windows\system32\napipsec.dll
2009-04-21 01:41 79,872 a------- c:\windows\system32\msxml6r.dll
2009-04-21 01:41 1,307,648 -c------ c:\windows\system32\dllcache\msxml6.dll
2009-04-21 01:41 79,872 -c------ c:\windows\system32\dllcache\msxml6r.dll
2009-04-21 01:41 155,136 -------- c:\windows\system32\mssha.dll
2009-04-21 01:41 76,800 -------- c:\windows\system32\msshavmsg.dll
2009-04-21 01:41 33,792 -------- c:\windows\system32\mmcperf.exe
2009-04-21 01:41 397,312 -------- c:\windows\system32\mmcex.dll
2009-04-21 01:41 184,320 -------- c:\windows\system32\microsoft.managementconsole.dll
2009-04-21 01:41 106,496 -------- c:\windows\system32\mmcfxcommon.dll
2009-04-21 01:39 39,936 -------- c:\windows\system32\dimsroam.dll
2009-04-21 01:39 19,456 -------- c:\windows\system32\dimsntfy.dll
2009-04-21 01:39 48,640 -------- c:\windows\system32\dhcpqec.dll
2009-04-21 01:39 12,800 -------- c:\windows\system32\credssp.dll
2009-04-21 01:39 233,472 -------- c:\windows\system32\azroles.dll
2009-04-21 01:39 7,168 -------- c:\windows\system32\bitsprx4.dll
2009-04-21 01:39 136,192 -------- c:\windows\system32\aaclient.dll
2009-04-15 15:14 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-15 15:14 215,552 -c------ c:\windows\system32\dllcache\wordpad.exe
2009-04-15 12:27 <DIR> --d----- c:\program files\iPod
2009-04-15 12:26 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-07 02:25 <DIR> --d----- c:\program files\Windows Resource Kits
2009-04-07 01:37 617,472 a------- c:\windows\system32\advapi32.dll
2009-04-06 00:01 630,784 a------- c:\windows\system32\vp7vfw.dll
2009-04-06 00:01 53,248 a------- c:\windows\system32\vp7dec_settings.cpl
2009-04-06 00:01 237,568 a------- c:\windows\system32\vp7dec.ax
2009-04-06 00:01 <DIR> --d----- c:\program files\On2 Technologies
2009-03-26 12:48 <DIR> --d----- c:\docume~1\renee\applic~1\Malwarebytes
2009-03-26 12:48 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-26 12:48 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-26 12:48 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-26 12:48 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware

==================== Find3M ====================

2009-04-21 02:16 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-04-06 15:08 43,520 a------- c:\windows\system32\CmdLineExt03.dll
2009-03-19 16:32 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-03-06 07:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-05 23:59 1,900,544 a------- c:\windows\system32\usbaaplrc.dll
2009-03-05 23:59 36,864 a------- c:\windows\system32\drivers\usbaapl.sys
2009-03-02 17:18 826,368 a------- c:\windows\system32\wininet.dll
2009-02-20 11:09 78,336 a------- c:\windows\system32\ieencode.dll
2009-02-09 05:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 05:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 05:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 04:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 03:19 1,846,272 -------- c:\windows\system32\_003990_.tmp.dll
2009-02-06 04:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 04:06 2,145,280 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 03:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-06 03:32 2,023,936 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-03 12:59 56,832 a------- c:\windows\system32\secur32.dll
2008-07-29 13:42 724,984 a------- c:\documents and settings\renee\gotomypc_437.exe
2006-12-04 11:57 35,232 a------- c:\windows\inf\wpn311\ME_INST.EXE
2006-12-04 11:57 26,112 a------- c:\windows\inf\wpn311\install.exe
2006-07-05 05:33 472,000 a------- c:\windows\inf\wpn311\WPN311.sys
2006-03-06 17:52 604 a---h--- c:\program files\STLL Notifier
2005-08-25 15:37 3,833,856 a------- c:\program files\NPSibelius.dll
2002-06-18 09:04 1,783 a------- c:\program files\Enhancements_Import_1_0.dtd
2005-01-07 22:45 56 ---shr-- c:\windows\system32\40BB55F764.sys
2008-09-12 07:10 16,384 a--sh--- c:\windows\temp\cookies\index.dat
2008-09-12 07:10 16,384 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2008-09-12 07:10 32,768 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 0:11:31.75 ===============

Attached Files



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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


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  • Local time:10:57 PM

Posted 05 May 2009 - 06:36 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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  • Local time:10:57 PM

Posted 10 May 2009 - 10:31 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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