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Computer severely slowed down - hijackthis log


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7 replies to this topic

#1 jholder82

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Posted 22 April 2009 - 11:06 PM

Hey guys, Thank you for reading this. I am having a re-occuring problem.

It started a while back, The computer was working fine....then one day out of no where...the computer to slowed down to almost a halt. It would take like 30 minutes to boot up, and forget about doing anything else.

Its actually a work laptop, so I took it back to work....they said the hard drive failed. So they replaced the hard drive.

Then about 2 weeks later....EXACTLY the same thing happened....working fine...then slowed to a halt. Took it back to work and they said that this new hard drive failed as well. I thought that was strange.

But then, they gave me a totally different laptop completely, and it worked great...for about 4 days. Then its doing exactly the same thing...taking about 20 minutes to boot up....and when I browse the internet, each click to a different page takes about 3-4 minutes. Most of the slow performance happens during bootup, and during browsing the internet. Its still a little slow during regular computer activities...but not too bad.

I looked at your manual for a slow computer...I did the following things:

-Ran CCleaner.
-Disabled Indexing.
-Disabled debugger.
-Defragged the page file.
-Normal Defrag
-Checkdisk
-Installed Startup Control Panel and disabled programs I didn't need.
-Scanned for viruses and Spyware.

It seems to have sped up a bit...but still is very slow. Especially on the internet.

I dont know what else to do...It ran fine before....then like came to a crawl instantly. I have no clue what could have triggered it 3 times. So I figured I would post my hijackthis log to see if maybe someone can see something.

Thank you in advance!

*********************

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:42:23 PM, on 4/22/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Progra~1\Altiris\AClient\AClient.exe
C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Progra~1\Altiris\AClient\AClntUsr.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com/?o=101760&l=dis
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_17\bin\ssv.dll
O4 - HKLM\..\Run: [AClntUsr] C:\Progra~1\Altiris\AClient\AClntUsr.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1202306631984
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1202306623562
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://crawfordandcompany.webex.com/client...bex/ieatgpc.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = rollins.local
O17 - HKLM\Software\..\Telephony: DomainName = rollins.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = rollins.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = rollins.local
O20 - AppInit_DLLs: AMINIT.dll
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - C:\Progra~1\Altiris\AClient\AClient.exe
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - c:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: iSeries Access for Windows Remote Command (Cwbrxd) - IBM Corporation - C:\WINDOWS\CWBRXD.EXE
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: CounterSpy Antispyware (SBAMSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

--
End of file - 5588 bytes

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#2 KoanYorel

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Posted 05 May 2009 - 10:56 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 jholder82

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Posted 26 May 2009 - 08:14 PM

Thank you for the reply. In my first post I have posted all of the steps I have taken thus far. I have not used this computer since I made that post, so the information has not changed.

I have downloaded DDS and performed the scan, below is the DDS log, and attached is the attachment log.

--------------------------



DDS (Ver_09-05-14.01) - NTFSx86
Run by sholder at 21:05:15.54 on Tue 05/26/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.5.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.142 [GMT -4:00]

AV: Symantec Endpoint Protection *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Progra~1\Altiris\AClient\AClntUsr.exe
C:\Documents and Settings\Sholder\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_17\bin\ssv.dll
TB: {3041D03E-FD4B-44E0-B742-2D9B88305F98} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [AClntUsr] c:\progra~1\altiris\aclient\AClntUsr.EXE
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.5.0_17\bin\jusched.exe"
mRun: [AeXAgentLogon] c:\program files\altiris\altiris agent\AeXAgentActivate.exe /logon
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{a7091e1d-36a4-47f1-a739-173cc341414f}\Icon3E5562ED7.ico
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1202306631984
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1202306623562
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_17-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_17-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://crawfordandcompany.webex.com/client/T26L10NSP49EP12/webex/ieatgpc.cab
TCP: {D219D973-BEAF-4F8E-B8F4-C725F8EFB615} = 10.41.16.129,10.41.32.129
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: AMINIT.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 atiide;ATI SATA Controller IDE mode;c:\windows\system32\drivers\atiide.sys [2008-7-9 3456]
R1 sbaphd;sbaphd;c:\windows\system32\drivers\sbaphd.sys [2009-4-22 13360]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-4-15 108392]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-4-15 108392]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2008-4-15 2234296]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-4-15 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090414.054\NAVENG.SYS [2009-4-15 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090414.054\NAVEX15.SYS [2009-4-15 876144]
S2 SBAMSvc;CounterSpy Antispyware;c:\program files\sunbelt software\counterspy\SBAMSvc.exe [2009-3-17 894248]
S2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2009-4-22 69936]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-4-15 23888]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-1-26 280344]

=============== Created Last 30 ================


==================== Find3M ====================

2009-04-22 21:32 25,992 a------- c:\windows\system32\pgdfgsvc.exe
2009-04-13 23:23 2,401 a------- c:\windows\system32\drivers\AlKernel.sys
2009-04-02 16:53 41 a------- C:\AClient.dat
2009-03-17 13:26 65,320 a------- c:\windows\system32\sbbd.exe
2009-03-05 12:59 60,800 a------- c:\windows\system32\S32EVNT1.DLL
2008-07-09 10:00 5,824,512 a------- c:\windows\inf\uiu\a2\SynTPRes.dll
2008-07-09 09:59 56,576 a------- c:\windows\inf\uiu\oz776.sys
2008-07-09 09:58 648,704 a------- c:\windows\inf\uiu\winxp\IMWEBN51.sys
2008-07-09 09:57 217,088 a------- c:\windows\inf\uiu\a4\Alcrmv.exe
2008-07-09 09:57 217,088 a------- c:\windows\inf\uiu\a2\Alcrmv.exe
2008-07-09 09:57 217,088 a------- c:\windows\inf\uiu\a1\Alcrmv.exe
2008-07-09 09:57 10,528,768 a------- c:\windows\inf\uiu\a1\RTLCPL.EXE
2008-07-09 09:57 577,536 a------- c:\windows\inf\uiu\a1\SOUNDMAN.EXE
2008-07-09 09:57 147,456 a------- c:\windows\inf\uiu\a4\RtlCPAPI.dll
2008-07-09 09:57 147,456 a------- c:\windows\inf\uiu\a2\RtlCPAPI.dll
2008-07-09 09:57 147,456 a------- c:\windows\inf\uiu\a1\RtlCPAPI.dll
2008-07-09 09:57 37,376 a------- c:\windows\inf\uiu\a2\CPLUtl64.exe
2008-07-09 09:57 37,376 a------- c:\windows\inf\uiu\a1\CPLUtl64.exe
2008-07-09 09:56 3,307,008 a------- c:\windows\inf\uiu\a1\ALCWDM64.SYS
2008-07-09 09:56 316,416 a------- c:\windows\inf\uiu\a2\Alcrmv64.exe
2008-07-09 09:56 316,416 a------- c:\windows\inf\uiu\a1\Alcrmv64.exe
2008-07-09 09:56 390,944 a------- c:\windows\inf\uiu\ar52119x.sys
2008-07-09 09:56 390,944 a------- c:\windows\inf\uiu\ar5211.sys
2008-07-09 09:56 168,448 a------- c:\windows\inf\uiu\a2\tifm21.sys
2008-07-09 09:56 88,192 a------- c:\windows\inf\uiu\a2\gtipci21.sys
2008-07-09 09:56 21,632 a------- c:\windows\inf\uiu\a1\accelerometer.sys
2008-07-09 09:56 16,768 a------- c:\windows\inf\uiu\a1\hpdskflt.sys
2008-07-09 09:56 250,240 a------- c:\windows\inf\uiu\CT200xN51.sys
2008-07-09 09:54 1,270,572 a------- c:\windows\inf\uiu\a10\AGRSM.sys
2008-07-09 09:53 1,101,696 a------- c:\windows\inf\uiu\BCMSM.sys
2008-07-09 09:52 294,912 a------- c:\windows\inf\uiu\b_18414\atiiiexx.dll
2005-11-15 16:32 3,638 a----r-- c:\program files\common files\Altiris_Icon.ico

============= FINISH: 21:05:51.04 ===============

Attached Files



#4 Hoov

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Posted 27 May 2009 - 01:11 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma.

Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer.

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Can you tell me are these laptops getting hot?
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#5 jholder82

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Posted 29 May 2009 - 05:39 PM

Hello Hoov! Thank you for the reply. I will do all I can to follow your instruction. Everything I have done is in the first post. To my knowledge the laptops havn't all gotten very hot. At least not extremely hot. Except one time, The power plug did get way to hot. When I unplugged it from the back of the laptop, the metal was hot enough to burn skin.

#6 Hoov

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Posted 30 May 2009 - 10:48 AM

OK lets try some scans to see if anything pops up.

Download and scan with CCleaner
1. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation. IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbar-free or Slim versions instead of the Standard Build.
2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
3. Then select the items you wish to clean up.
In the Windows Tab:
  • Clean all entries in the "Internet Explorer" section except Cookies if you want to keep those.
  • Clean all the entries in the "Windows Explorer" section.
  • Clean all entries in the "System" section.
  • Clean all entries in the "Advanced" section.
  • Clean any others that you choose.

In the Applications Tab:
  • Clean all except cookies in the Firefox/Mozilla section if you use it.
  • Clean all in the Opera section if you use it.
  • Clean Sun Java in the Internet Section.
  • Clean any others that you choose.
4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


Let me know about how much ccleaner removes.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#7 Hoov

Hoov

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Posted 13 June 2009 - 11:36 PM

jholder82, do you still need help?
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#8 Hoov

Hoov

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Posted 29 June 2009 - 02:03 AM

This thread is closed due to inactivity.
If you need this topic reopened, please send me a PM. This applies to the thread originator only, all others start a new thread.

I am going to be going out of town on Wednesday (July 1) morning and won't be near a computer till sometime Sunday Evening. So it may be Monday before I can get back to this thread if there is any activity.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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