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Blue Screen Issues...


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14 replies to this topic

#1 Cordero

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Posted 22 April 2009 - 09:58 PM

Hello! :thumbsup:
Ok so whenever i restart my computer, i am forced to go to a blue screen whenever i turn it back on.
I have ran registry fix,Malewarebytes and it has not fixed this very annoying problem.
Any steps that could be taken to stop this from happening?
Thank you!

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#2 quietman7

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Posted 23 April 2009 - 12:16 PM

What OS (Win 2K, XPsp1, XPsp2, Vista) are you using?

The symptoms you describe could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis. If you're not finding any malware then its sounds like one of the latter problems.

Note: Some video cards can generate such intense heat while playing games with high quality graphics that they require a separate cooling system. If the fan fails, the video processor will not be far behind and your system may start crashing. If the video card needs replacing, see "Illustrated How to Replace an AGP Video Card".

When Windows XP detects a problem from which it cannot recover, it displays Stop Error Messages which contain specific information that can help diagnose and resolve the problem detected by the Windows kernel. An error message can be related to a broad number of problems such as driver conflicts, hardware issues, read/write errors, and software malfunctions.

If you turn off the automatic reboot feature you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD). The blue diagnostic screen will show the error code and other information to include file(s) that may be involved which will allow you to better trace your problem. Write down the full error code and the names of any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause.

Edited by quietman7, 23 April 2009 - 12:17 PM.

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#3 Cordero

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Posted 23 April 2009 - 04:18 PM

I am using Vista. How can i turn off the automatic reboot. And im currently having to restart my computer about 6 times for it to load normal mode :thumbsup: lol

Edited by Cordero, 23 April 2009 - 04:19 PM.


#4 Cordero

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Posted 23 April 2009 - 06:21 PM

This is the error message i get when the blue screen apears...
0x0000008E (KERNEL_MODE_EXCEPTION_NOT_HANDLED)
Anything? :thumbsup:

#5 Cordero

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Posted 23 April 2009 - 08:16 PM

BTW, under system32 DRVSTORE is highlighted blue.... Could this mean something?

#6 quietman7

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Posted 23 April 2009 - 09:36 PM

0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

Disable Automatic Restart in Vista

By design, Windows compresses files that do not get used frequently and displays those files in blue (NTFS compression). If you wish to change this, open Windows Explorer, go to Tools > Folder Options and click the View tab. Under Advanced settings (scroll down), uncheck Show encrypted or compressed NTFS files in color, then click Apply > Ok. Alternatively, you could right-click the file/folder, select Properties > Advanced button and uncheck [b]Compress contents to save disk space[b].

DRVSTORE is a compressed system folder that stores update installation files for Universal Serial Bus controllers.
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#7 Cordero

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Posted 23 April 2009 - 09:49 PM

Hmm i cant find the "tools" when i open windows explorer.
And would this fix the BsoD issue? :thumbsup:
And i recently discovered that maybe i have a virus.. it is gaopxcounter i think.
i have removed this with Malwarebytes many times and it just reproduces itself upon restart?

Edited by Cordero, 23 April 2009 - 09:49 PM.


#8 quietman7

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Posted 23 April 2009 - 09:54 PM

Please post the results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs

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#9 Cordero

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Posted 23 April 2009 - 10:10 PM

Ok im currently in safe mode... I tried running MalewareBytes in normal mode and i got the blue screen. i wrote down the whole stop message :flowers:
0x000000E8 (0x0000005, 0x820312A3, 0x816E1FDC, 0x00000000)
I tried restarting my computer 4 times to try normal mode again and it failed :thumbsup:

#10 Synetech

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Posted 23 April 2009 - 11:26 PM

Are there any filenames mentioned in the BSOD? When you reboot, press F8, then select boot logging, then safe mode. Does anything look suspicious in the list of drivers loaded? For example, do any take a long time to load? What’s the last driver file listed?

If you have a digital camera, you could take a photo of the BSOD (make sure there is no glare on the screen), and attach it, or upload that to somewhere like imageshack.us, so that we can see it.

Edited by Synetech, 23 April 2009 - 11:31 PM.

****** *** ****** * ****; * ***** **** ** *** **** ******* *** ****** ************ ****.

-- Synetech

#11 quietman7

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Posted 24 April 2009 - 06:36 AM

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. However if you cannot complete a scan in normal mode, then give safe mode a try. After reboot, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#12 rigel

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Posted 24 April 2009 - 06:57 AM

@QM7 http://www.bleepingcomputer.com/forums/t/221628/google-redirects-me/

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#13 Cordero

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Posted 24 April 2009 - 07:08 AM

I managed to run Malewarebytes in normal mode :thumbsup:
Malwarebytes' Anti-Malware 1.36
Database version: 2029
Windows 6.0.6001 Service Pack 1

4/24/2009 7:07:41 AM
mbam-log-2009-04-24 (07-07-41).txt

Scan type: Quick Scan
Objects scanned: 64106
Time elapsed: 3 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\System32\gaopdxcounter (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\System32\gaopdxobipxxscftqeqmxqbtnihepocxbqciyt.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\System32\drivers\gaopdxbmirxeifhagxuntjyosaepxttniwbfam.sys (Trojan.Agent) -> Quarantined and deleted successfully.

#14 Cordero

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Posted 24 April 2009 - 07:10 AM

Im so sorry but i will be gone until sunday please do not close this post :thumbsup: :flowers: :trumpet:
Its very difficult to carry a desktop across the country lol :inlove:
thanks for your help and i will be back sunday!

#15 quietman7

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Posted 24 April 2009 - 07:18 AM

IMPORTANT NOTE: One or more of the identified infections (gaopdxcounter) was related to a backdoor Trojan which is a nasty variant of the TDSSSERV rootkit . Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, please do the following.

Since you were already receiving help from Rigel, please continue in that thread and follow the last set of instructions he provided. Do not start new threads or duplicate topics as this causes confusion and makes it more difficult to get the help you need to resolve your issues. Thanks for your cooperation.

This thread is closed. If you have any questions, please PM me or another Moderator.
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