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may have virus, can't install and run antivirus or antispyware applications


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10 replies to this topic

#1 treese82

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Posted 22 April 2009 - 09:31 PM

hello,
I think I have a virus, I can't install any antivirus or antispyware programs and when I try to use yahoo or google search it won't take me to the site I click on it redirects me to another site. Could someone please help.

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#2 boopme

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Posted 22 April 2009 - 09:34 PM

Hello and welcome let's try to run MBAM.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll

****

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

***
Try this random renamer for MBAM
http://kixhelp.com/wr/files/mb/randmbam.exe
****
Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.
Windows XP System Restore Guide



Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 treese82

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Posted 22 April 2009 - 09:39 PM

hello,
thanks for the post but I downloded mbam-setup.exe and changed the name and ran the program it wouldn't check for updates but I was able to run a scan it found a few viruses but it is still infected and won't let me search with google or yahoo or install anther virus program.

#4 treese82

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Posted 22 April 2009 - 09:40 PM

here is my log:
Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 6.0.6001 Service Pack 1

4/22/2009 9:39:13 PM
mbam-log-2009-04-22 (21-39-13).txt

Scan type: Full Scan (C:\|)
Objects scanned: 145466
Time elapsed: 27 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.124 85.255.112.234 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{72d74138-bb84-4e93-bd69-18903c6986a6}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.124 85.255.112.234 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.124 85.255.112.234 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{72d74138-bb84-4e93-bd69-18903c6986a6}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.124 85.255.112.234 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.124 85.255.112.234 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{72d74138-bb84-4e93-bd69-18903c6986a6}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.124 85.255.112.234 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\msiconf.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

#5 boopme

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Posted 22 April 2009 - 09:49 PM

OK good,let's see if we cannot get more off here and maybe updating will work. You may need to do the name change here also.


Run ATF and SAS.....

SAS
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Now run Part 1 of S!Ri's SmitfraudFix .disconnect from the internet prior to running. Take the cable out of your router or modem if only a modem is involved.
Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 treese82

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Posted 22 April 2009 - 09:55 PM

I can not download superantispyware.

#7 boopme

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Posted 22 April 2009 - 10:08 PM

How about Smitfraud
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 treese82

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Posted 22 April 2009 - 10:15 PM

i ran smithfraud here is the log:
SmitFraudFix v2.412

Scan done at 23:12:32.32, Wed 04/22/2009
Run from C:\Program Files\Mozilla Firefox\SmitfraudFix
OS: Microsoft Windows [Version 6.0.6001] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Stardock\Object Desktop\ObjectDock\ObjectDock.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\lxcfcoms.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\cmd.exe
C:\Windows\system32\wbem\wmiprvse.exe

hosts


C:\


C:\Windows


C:\Windows\system


C:\Windows\Web


C:\Windows\system32


C:\Windows\system32\LogFiles


C:\Users\Roscoe


C:\Users\Roscoe\AppData\Local\Temp


C:\Users\Roscoe\Application Data


Start Menu


C:\Users\Roscoe\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components



o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""
"LoadAppInit_DLLs"=dword:00000000


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\Windows\\system32\\Userinit.exe"

RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]




DNS

Your computer may be victim of a DNS Hijack: 85.255.x.x detected !

Description: Realtek RTL8139/810x Family Fast Ethernet NIC
DNS Server Search Order: 85.255.113.124
DNS Server Search Order: 85.255.112.234

HKLM\SYSTEM\CCS\Services\Tcpip\..\{72D74138-BB84-4E93-BD69-18903C6986A6}: DhcpNameServer=85.255.113.124 85.255.112.234
HKLM\SYSTEM\CS1\Services\Tcpip\..\{72D74138-BB84-4E93-BD69-18903C6986A6}: DhcpNameServer=85.255.113.124 85.255.112.234
HKLM\SYSTEM\CS2\Services\Tcpip\..\{72D74138-BB84-4E93-BD69-18903C6986A6}: DhcpNameServer=85.255.113.124 85.255.112.234
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=85.255.113.124 85.255.112.234
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=85.255.113.124 85.255.112.234
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=85.255.113.124 85.255.112.234


Scanning for wininet.dll infection


End



what should I do next? All help is very appreciated!!!!

#9 treese82

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Posted 22 April 2009 - 10:22 PM

ran smitfraud in safemode here is log:
SmitFraudFix v2.412

Scan done at 23:17:45.85, Wed 04/22/2009
Run from C:\Users\Roscoe\Desktop\Downloads\SmitfraudFix
OS: Microsoft Windows [Version 6.0.6001] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

Killing process


hosts

127.0.0.1 localhost

VACFix

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Winsock2 Fix

S!Ri's WS2Fix: LSP not Found.


Generic Renos Fix

GenericRenosFix by S!Ri


Deleting infected files


IEDFix

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


RK


DNS

Your computer may be victim of a DNS Hijack: 85.255.x.x detected !

Description: Realtek RTL8139/810x Family Fast Ethernet NIC
DNS Server Search Order: 85.255.113.124
DNS Server Search Order: 85.255.112.234

HKLM\SYSTEM\CCS\Services\Tcpip\..\{72D74138-BB84-4E93-BD69-18903C6986A6}: DhcpNameServer=85.255.113.124 85.255.112.234
HKLM\SYSTEM\CS1\Services\Tcpip\..\{72D74138-BB84-4E93-BD69-18903C6986A6}: DhcpNameServer=85.255.113.124 85.255.112.234
HKLM\SYSTEM\CS2\Services\Tcpip\..\{72D74138-BB84-4E93-BD69-18903C6986A6}: DhcpNameServer=85.255.113.124 85.255.112.234
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=85.255.113.124 85.255.112.234
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=85.255.113.124 85.255.112.234
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=85.255.113.124 85.255.112.234


Deleting Temp Files


Winlogon.System
!!!Attention, following keys are not inevitably infected!!!



RK.2



Registry Cleaning

Registry Cleaning done.

SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


End

#10 treese82

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Posted 22 April 2009 - 10:33 PM

What should i do i believe i am still infected?

#11 boopme

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Posted 22 April 2009 - 10:44 PM

Disconnect from the Internet and reset your router with a strong logon/password so the malware cannot gain control before connect again. Many users seldom change the default username/password on the router and are prone to this type of infection.

Double-click smitfraudfix.exe to start the tool again.
Select option #5 - Search and clean DNS Hijack by typing 5 and press "Enter".
After running SmitFraudFix, a text file named rapport.txt will have automatically been saved to the root of the system drive at C:\rapport.txt.


See if you can update and scan
Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

I'll look back tomorrow
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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