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Slow browsers and seem to have slow startup


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#1 lportil

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Posted 22 April 2009 - 08:29 PM

Dell M140 XPS laptop
Microsoft Windows XP
Media Center Edition
Version 2002
Service Pack 2

Intel Pentium M 1.86Ghz
0.99 GB of RAM
Wireless connection to internet with 48 to 54 MBPS Lynksys Router connected to cable box (comcast)
Norton Internet Security

Windows Firewall off

It seems that both Internet Explorer version 7 (home page yahoo) and Mozilla Firefox version 1.9 (home page Google) are slow to start and close, it also seems that startup is slow

I am wondering if I have a virus or if I have too many programs that want to start up on booting the computer

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#2 boopme

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Posted 22 April 2009 - 09:42 PM

Hello. Well it can be both so I will give you a link and a scan to do.
Look at thes items ans especially.. Check for any unnecessary applications loading when Windows Boots

Slow Computer/browser? Check Here First; It May Not Be Malware


Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 lportil

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Posted 26 April 2009 - 08:26 AM

thanks for your prompt response
sorry it took some time to answer i have been working long hours but here is the log, it found 3 keyloggers and some of them were trojans

Malwarebytes' Anti-Malware 1.36
Database version: 2040
Windows 5.1.2600 Service Pack 2

4/26/2009 8:02:26 AM
mbam-log-2009-04-26 (08-02-26).txt

Scan type: Quick Scan
Objects scanned: 90305
Time elapsed: 12 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 27 April 2009 - 09:09 AM

That's OK, I had a busy weekend also. Looks better I hope after these we may be done.

Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#5 lportil

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Posted 01 May 2009 - 12:03 PM

OK here it is finally!!!


Malwarebytes' Anti-Malware 1.36
Database version: 2063
Windows 5.1.2600 Service Pack 2

5/1/2009 11:53:19 AM
mbam-log-2009-05-01 (11-53-19).txt

Scan type: Quick Scan
Objects scanned: 83268
Time elapsed: 4 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


AND


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/01/2009 at 11:42 AM

Application Version : 4.26.1000

Core Rules Database Version : 3873
Trace Rules Database Version: 1821

Scan type : Complete Scan
Total Scan Time : 02:57:59

Memory items scanned : 218
Memory threats detected : 0
Registry items scanned : 6032
Registry threats detected : 0
File items scanned : 54030
File threats detected : 0


It seems like TOO many files!, maybe becuase of my music and photos (whole family)
it looks like I am not infected so it has to be too many programs installing upon startup, the one thing that I noticed was that when one of this programs scanned it when trough "all users" "administrator" and "ivan" (me) I do not recall setting up 3 different levels

#6 boopme

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Posted 01 May 2009 - 02:10 PM

Hi you look clean now so do this next
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.


Depending on which XP you have this should explain what you saw.
Windows XP's Administrator Account
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#7 lportil

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Posted 01 May 2009 - 07:59 PM

Thanks
Did a new RP and deleted all the old ones, also after last post I deleted a lot of programs, restarted the computer and ran well, so it seems it is mainly in the number of adon programs and the javas/acrobat readers etc

#8 boopme

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Posted 01 May 2009 - 08:41 PM

Clean up the Java like this if needed. Also from the control panel Uninstall all Adobe readers and then get the latest here Download the latest version of Adobe Reader
Check your Start up list with the StartUp List tab at the top of the BC forum page. Remove any uneeded add ons with the browsers Tools button.
You will need to reboot the PC several times along the way. Then again Reset the Restore point so you have everything done at that point.


NOTE: In Adobe and other application installs. Make sure you uncheck a box like this....prior to installing

Also install:

X Free Google Toolbar (optional)



Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 13.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u13-windows-i586-p.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.
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#9 lportil

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Posted 02 May 2009 - 10:33 AM

removed all javas and the extra adobe, still have 67 programs running, i have tried to print screen to paste it here (so that you could see the programs installed) but it does not work so i have listed them (i did not listed the updates)

Adobe flash player 10 activeX
adobe flash player plugin
adobe reader 9.1
adobe photoshop album starter edition 3 [16mgb]
adobe photoshop album starter edition 3.1 [0.42mgb]
apple mobile device support [i assume for the ipod]
apple software update
Bluetooth stack for windwos by toshiba
bonjour
broadcom management programs
comcast user setup
conexant HDA D110 MDC V.92 modem
dell driver reset tool
dell system restore
documents to go [i use this one]
DV network solution disk [i installed this one]
epocrates esentials [i use this one]
google earth
google toolbar for internet explorer
high definiion audio driver package KB 835221
HP 5550 series (remove only)
intel® graphics media accelerator drive for mobile
intel® proset/wireless software
internal network card power management
isilo [i use this one]
itunes
jave™ 6 update 13
liveupdate (symantec corporation)
MGI photosuite mobile edition [i use this one]
microsoft .net framework 1.1
microsoft .net framework 1.1 hotfix
microsoft .net framework 2.0
microsft compression client pack 1.0 for windows xp
microsoft money 2004
microsoft money 2004 system pack
microsoft professional edition 2003
microsoft plus digital media edition installer
microsoft plus photo story 2LE
microsoft user-mode driver framework feature pack 1.0
mozilla firefox (3.0.6)
MSXML 4. SP2 (KB927978)
MSXML 4. SP2 (KB93681)
MSXML 4 parser
norton internet security
palm desktop
power DVD 5.5
quickset
quicktime
realplayer basic
sonic DLA
sonic encoders
sonic myDVD LE
sonic recordnow audio
sonic recordnow copy
sonic recordnow data
station launcher
symantec technical support web controls
synaptics pointer device driver
upapp [?????]
windows installer 3.1
windows internet explorer 7
windows media format 11 runtime
windows media player 11
windows media player firefox plugin
winzip

thanks for all your help

#10 boopme

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Posted 02 May 2009 - 08:41 PM

OK these are running but what is the value expressed under the CPU column?

For future reference.. Inserting An Image Within A Post
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