Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

FireFox and IE not running


  • Please log in to reply
1 reply to this topic

#1 DonohoFlnkr

DonohoFlnkr

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:02:47 PM

Posted 22 April 2009 - 07:39 PM

Okay. I have just deleted a Trojan.DNSChanger.
Now, I am unable to run either FireFox or IE in normal mode, even though they will run in SafeMode

I am running a DSL (BellSouth/AT&T) and a NetGear Wireless router. In addition to the safe mode runs, I am able to access the internet via the router on both a laptop and a PS3.

I have run a Connection Diagnostic (from "Diagnose Connection Problems" Link in IE error screen) but don't have any clue from there. The Last MBAM log I have shows a couple of TCP/IP files under "Registry Data Items infected"


Oh yeah, XP 2004, Service pack 3 installed.

Edited by DonohoFlnkr, 22 April 2009 - 07:47 PM.


BC AdBot (Login to Remove)

 


#2 DonohoFlnkr

DonohoFlnkr
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:02:47 PM

Posted 22 April 2009 - 09:21 PM

Here is the diagnostic report

Last diagnostic run time: 04/22/09 19:14:24 DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): no
No DNS servers

DNS failure

info Query [www.microsoft.com] against DNS Server 10.0.0.1, (Type = 0x1, Options = 0x10e8) returns 0x5b4
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info Query [www.microsoft.com] against DNS Server 10.0.0.1, (Type = 0x1, Options = 0x10e8) returns 0x5b4
info Redirecting user to support call



Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 10.0.0.1
info This computer has the following IP address(es): 10.0.0.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 10.0.0.1
info This computer has the following IP address(es): 10.0.0.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
info This computer has the following default gateway entry(ies): 10.0.0.1
info This computer has the following IP address(es): 10.0.0.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Manual repair: Reboot modem
info This computer has the following default gateway entry(ies): 10.0.0.1
info This computer has the following IP address(es): 10.0.0.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
info Waiting some time for the modem/router to stabilize
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 10.0.0.1
info This computer has the following IP address(es): 10.0.0.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 10.0.0.2



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel® PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=My ISP, Device=WAN Miniport (PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null), MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users