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Sound to no sound?


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3 replies to this topic

#1 -LostSoul-

-LostSoul-

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Posted 22 April 2009 - 06:53 PM

Hello, I'm obviously new.
I have an Acer Aspire-X1700-U3700A, and it was working perfectly before.
It hasn't even been two weeks since I have bought it, and there is already no sound.
Vista says "No Audio Output Device is Installed."
I checked the Device Manager, and it didn't have "Sound and video game controllers".
I had to call Acer about 6-7 times, and they told me to format, try to recover, download drivers (that apparently didn't work), and to wait for a recovery disk.
They said it may be a virus, but I am pretty wary when I surf the Internet.

I don't want to have to re-format again, I just got 18mbps internet and I am enjoying downloading :thumbup2:
Help?
Thanks if you do.
Here is my log, I didn't know if you had to code it or not.
Logfile of Trend Micro HijackThis v2.0.2Scan saved at 7:40:17 PM, on 4/22/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18226)Boot mode: NormalRunning processes:C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x86\eDSMSNLoader32.exeC:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeC:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exeC:\Program Files (x86)\Skype\Phone\Skype.exeC:\Windows\SysWOW64\mdmcls32.exeC:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BkupTray.exeC:\Windows\cfgmng32.exeC:\Program Files\CA\CA Internet Security Suite\scx86\CA Anti-Spam\QSP-7.0.0.510\QOELoader.exeC:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exeC:\Program Files (x86)\Skype\Plugin Manager\skypePM.exeC:\Program Files\CA\CA Internet Security Suite\ccProxySrvc.exeC:\Program Files (x86)\Mozilla Firefox 3.1 Beta 3\firefox.exeC:\Program Files (x86)\Acer\Empowering Technology\eRecovery\eRecoveryMain.exeC:\Windows\system32\UmxSbxWowHlp.ExeC:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\x86\Toolbar\CAGlobal.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [url="http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=1&o=vp64&d=0409&m=aspire_x1700"]http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=aspire_x1700[/url]R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [url="http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/url]R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [url="http://google.com/"]http://google.com/[/url]R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [url="http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=1&o=vp64&d=0409&m=aspire_x1700"]http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=aspire_x1700[/url]R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [url="http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/url]R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [url="http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/url]R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [url="http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=1&o=vp64&d=0409&m=aspire_x1700"]http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=aspire_x1700[/url]R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dllF2 - REG:system.ini: UserInit=userinit.exeO1 - Hosts: ::1 localhostO2 - BHO: IE7Pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files (x86)\IEPro\iepro.dllO2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dllO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)O2 - BHO: Partner BHO Class - {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:\ProgramData\Partner\partner.dllO2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dllO2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dllO2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dllO2 - BHO: CA Toolbar Helper - {FBF2401B-7447-4727-BE5D-C19B2075CA84} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\x86\Toolbar\CallingIDIE.dllO2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dllO3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dllO3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dllO3 - Toolbar: CA Toolbar - {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\x86\Toolbar\CallingIDIE.dllO3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dllO4 - HKLM\..\Run: [PCMMediaSharing] "C:\Program Files (x86)\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\PCMMediaSharing.exe"O4 - HKLM\..\Run: [BkupTray] "C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe"O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files (x86)\Acer\Acer Registration\ACE1.exe" /startupO4 - HKLM\..\Run: [Acer Assist Launcher] "C:\Program Files (x86)\Acer\Acer Assist\launcher.exe"O4 - HKLM\..\Run: [dvHighMem] C:\Windows\cfgmng32.exeO4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\CA Internet Security Suite\scx86\CA Anti-Spam\QSP-7.0.0.510\QOELoader.exe"O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /sO4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /backgroundO4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimizedO4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000O9 - Extra button: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files (x86)\IEPro\iepro.dllO9 - Extra 'Tools' menuitem: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files (x86)\IEPro\iepro.dllO9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files (x86)\IEPro\iepro.dllO9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files (x86)\IEPro\iepro.dllO9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dllO9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dllO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dllO9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLLO13 - Gopher Prefix: O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - [url="http://www.systemrequirementslab.com/srl_bin/sysreqlab_srl.cab"]http://www.systemrequirementslab.com/srl_b...sreqlab_srl.cab[/url]O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - [url="http://www.nvidia.com/content/DriverDownload/nforce/NvidiaSmartScan.cab"]http://www.nvidia.com/content/DriverDownlo...iaSmartScan.cab[/url]O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLLO18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dllO23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files (x86)\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exeO23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Unknown owner - C:\Windows\system32\agr64svc.exe (file missing)O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exeO23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exeO23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\isafe.exeO23 - Service: CA Common Scheduler Service (ccSchedulerSVC) - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exeO23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exeO23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exeO23 - Service: Google Update Service (gupdate1c9bfbb71d22db4) (gupdate1c9bfbb71d22db4) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exeO23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exeO23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exeO23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exeO23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)O23 - Service: Partner Service - Google Inc. - C:\ProgramData\Partner\partner.exeO23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exeO23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exeO23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared Files\RichVideo.exeO23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exeO23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files (x86)\CA\SharedComponents\HIPSEngine\UmxCfg.exeO23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exeO23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files (x86)\CA\SharedComponents\HIPSEngine\UmxPol.exeO23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)O23 - Service: Stardock WindowBlinds (WindowBlinds) - Stardock Corporation - C:\Program Files (x86)\Stardock\Object Desktop\WindowBlinds\vistasrv.exeO23 - Service: WinSock Svchost Manager (WinSvchostManager) - Unknown owner - C:\Windows\SysWOW64\svcprs32.exeO23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)--End of file - 13669 bytes


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#2 -LostSoul-

-LostSoul-
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Posted 22 April 2009 - 07:28 PM

I don't know if you can bump, but I really need help with this.
===============
Hello -LostSoul-,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 22 April 2009 - 08:38 PM.


#3 KoanYorel

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Posted 05 May 2009 - 10:47 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 KoanYorel

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Posted 10 May 2009 - 10:11 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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