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SuperAntiSpware download not working


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#1 Flicker

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Posted 22 April 2009 - 05:28 PM

Hi guys,

I was following the topic that superluigi posted and thought I'd try the same things on my PC to see if this would help with some of my issues. You've helped get rid of a virus previously and I run malwarebytes regularly and have McAfee as firewall as well and also run Spybot as well. Latest log from Malware 4 days ago posted below.

Anyways, I downloaded SuperAntiSpyWare and went to install it and of course it said run in safe mode, 1 reboot later in safe mode i try again and it says 'Your administrator has placed restrictions on this type of software been downloaded'.

Now i'm the admin and I don't remember doing this and it got me thinking as I changed the setup procedure the other day as loads of stuff was booting in first thing and delaying start up but when I applied the changes it came back with a 'you require admin rights to do this' even though I am an administrator, as it applied the changes I didn't really give it too much thought.

I've also noticed though, I can't run Kapersky as it keeps saying its conflicting with exisiting virus software even though turned off.

And finally I seem to get random emails from mail servers returned as undeliverable from time to time, but I nver sent the message in the first place and its almost as though somebody was using my account to deliver Spam.

Any thoughts as I thought I was pretty clean?

Malwarebytes' Anti-Malware 1.31
Database version: 1604
Windows 5.1.2600 Service Pack 3

12/04/2009 16:41:08
mbam-log-2009-04-12 (16-41-08).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|)
Objects scanned: 241525
Time elapsed: 1 hour(s), 50 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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#2 xblindx

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Posted 22 April 2009 - 05:34 PM

Did you try installing SUPERantispyware in safe mode? You are only supposed to run it in safe mode.

#3 Flicker

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Posted 22 April 2009 - 05:36 PM

I tried to install it in normal mode and it wouldnt so went to safe mode to install as it prompted me to do so, then got the response as above.

#4 Flicker

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Posted 22 April 2009 - 05:39 PM

Just had the following response from Malware running in safe mode:

Malwarebytes' Anti-Malware 1.36
Database version: 2028
Windows 5.1.2600 Service Pack 3

22/04/2009 23:38:01
mbam-log-2009-04-22 (23-37-56).txt

Scan type: Quick Scan
Objects scanned: 86279
Time elapsed: 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 5
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\cs41275 (Malware.Trace) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> No action taken.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Tasks\MalwareRemovalBot Scheduled Scan.job (Rogue.MalwareRemovalBot) -> No action taken.

#5 xblindx

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Posted 22 April 2009 - 05:39 PM

If you haven't run Malwarebytes today, could you do so and post the log according to these instructions (I noticed the version of MBAM you have installed 1.31 isnt current. The current version is 1.36. You may wish to update through the program, or download a fresh copy):
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log

EDIT well you beat me to it :thumbsup: You will want to run MBAM again in normal mode and post the log please. It also appears that you chose to take no action on the infections found. Therefore your system is still infected.

Edited by xblindx, 22 April 2009 - 05:40 PM.


#6 Flicker

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Posted 22 April 2009 - 05:41 PM

Sorry, will give you a little more time :thumbsup:

Edited by Flicker, 22 April 2009 - 05:42 PM.


#7 xblindx

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Posted 22 April 2009 - 05:45 PM

Hehe :thumbsup: Please post the log from a scan in normal mode following the instructions above.

#8 Flicker

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Posted 22 April 2009 - 05:51 PM

Log posted below, I had left the previous scan open and saved the result elsewhere so have deleted the previous results.

Current scan in normal mode below.

Malwarebytes' Anti-Malware 1.36
Database version: 2028
Windows 5.1.2600 Service Pack 3

22/04/2009 23:50:34
mbam-log-2009-04-22 (23-50-34).txt

Scan type: Quick Scan
Objects scanned: 86726
Time elapsed: 5 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 xblindx

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Posted 22 April 2009 - 05:52 PM

Did you choose to remove the infections found in the previous log? If so, how is your system running now? Any more symptoms?

#10 Flicker

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Posted 22 April 2009 - 06:00 PM

Yes I did, i'll try the install of SuperAnti again

#11 xblindx

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Posted 22 April 2009 - 06:01 PM

If the install works, use these instructions to just run a scan with it as a final check:
Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


#12 Flicker

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Posted 22 April 2009 - 07:04 PM

SuperAntiSpy posted below

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/23/2009 at 00:56 AM

Application Version : 4.26.1000

Core Rules Database Version : 3859
Trace Rules Database Version: 1811

Scan type : Complete Scan
Total Scan Time : 00:39:07

Memory items scanned : 368
Memory threats detected : 0
Registry items scanned : 6658
Registry threats detected : 3
File items scanned : 32030
File threats detected : 26

Rogue.Component/Trace
HKLM\Software\Microsoft\04608D04
HKLM\Software\Microsoft\04608D04#04608d04
HKLM\Software\Microsoft\04608D04#Version

Adware.Tracking Cookie
.a.websponsors.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.adecn.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.azjmp.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.footballencounters.co.uk [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.imrworldwide.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.imrworldwide.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.media6degrees.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.popularscreensavers.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.popularscreensavers.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.socialmedia.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.toplist.cz [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
.ufindus.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
ads.gamesbannernet.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
ads.gamesbannernet.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
eas.apm.emediate.eu [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
freecodesource.advertserve.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
image.masterstats.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
login.tracking101.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
mediamgr.ugo.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
network.alluremedia.com.au [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
newsquestmedia.uk.smarttargetting.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
server.cpmstar.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
server.cpmstar.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
stats.channel4.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]
www.burstbeacon.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\ax7jeizw.default\cookies.txt ]

Trojan.Unclassified
C:\WINDOWS\SYSTEM32\MPFSERVICEFAILURECOUNT.TXT

#13 xblindx

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Posted 22 April 2009 - 07:50 PM

How is your system running now?

#14 Flicker

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Posted 23 April 2009 - 05:03 AM

Still not too good, the internet is taking a while to load and its taking a while for each page to load. DO you happen to know what that trojan was, I did a search but couldn't find a definition?

#15 xblindx

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Posted 23 April 2009 - 06:33 AM

Hmmm....

C:\WINDOWS\Tasks\MalwareRemovalBot Scheduled Scan.job (Rogue.MalwareRemovalBot)

That is a fake malware scanner/remover.

Trojan.Unclassified
C:\WINDOWS\SYSTEM32\MPFSERVICEFAILURECOUNT.TXT

I'm not sure exactly what that infection is, but it seems to be rampant in infections that redirect search engines.




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