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Yahoo/Google/Any Search Engine re-direct


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2 replies to this topic

#1 smm02008

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Posted 22 April 2009 - 03:12 PM

Hi,

I'm new to the forum, so hopefully I've provided enough information. My main problemis the re-direct problem, but I have two others as well.

Main Problem:
When I search for something on yahoo/google/ any other search engine site, and click on the web-page off the search results page, I get re-directed to another site. Typically, but not always, if I hit the back button on the explorer page, it will take me to where I want to go. I also can't seem to connect to this site, nor Norton's site. The webpage is just blank. It doesn't matter if I type in the website address or try to do a search and connect through yahoo or one of the other search engines.

I've seen that I'm not the first person with this problem, but I wasn't sure if I should follow the advice given to them by the admins. I should also state that I'm not good with computers and usually don't know what I'm doing (hence, the hesitation to follow what they were told)

Problem # 2:
I also get this error that says that I have a windows system 32 error that appears needs to shut down my broweser and want to let Microsoft know about the problem. I've read that there's some fix for it off on microsoft's website- should I download that?

Problem # 3: My computer wants to keep installing these "new updates" but I have no idea what they are, nor if this is related, or just one of those lovely Microsoft updates that you have to install from time to time, but all three things began happening around the same time.

Please let me know if you need any more info about any of the above.

Thanks,
Sarah

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#2 xblindx

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Posted 22 April 2009 - 03:36 PM

I would advise you to download all Microsoft Updates ASAP. If it is a little yellow shield with an "!" in the center that the box is coming from and says "Updates are available for your computer" when you hover over it with your mouse, then you can be pretty sure its from Microsoft. If you want to be deemed clean before installing the updates, that is fine with me.

If you have a problem installing or running MBAM, rename the file to something such as mb.bat or something else with a .bat or .exe extension.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log

Edited by xblindx, 22 April 2009 - 03:37 PM.


#3 Orange Blossom

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Posted 06 May 2009 - 11:53 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/223140/guessing-this-is-a-vundo-variant/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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