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Trojan / infection - cleaned a bit


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10 replies to this topic

#1 scottOH

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Posted 22 April 2009 - 12:34 PM

Couple of weeks ago symptoms began occurring:
- unusual pop-ups from regularly visited sites that never had pop-ups previously
- bogus Antivirus program in quick launch bar and pop-up, only clicked upper right corner "X" to close pop-up
- MS Outlook states problem encountered when first opened and needs to close. If minimized, then maximized no problem and may continue using MS Outlook. Never had previous problems with MS Outlook
- IE states problem encountered and needs to close when visiting regularly visited sites when no errors previously occurred.

Completed actions:
- always update Norton AV weekly - definitions are up-to-date
- always update Windows (running XP Pro)

First, ran Norton Full Scan - Trojan Horse detected. Cleaned to Quarantine and Deleted. (Above referenced bogus AV Program gone)
Then, ran CCleaner
Then, ran Housecall - risk detected = ADware_Memwatcher (scan took many hours)
Then, ran Panda Security free scan - result = General Malware found in C:\WINDOWS\system32\drivers\svchost.exe
Then, ran SUPERAntiSpyware Free Edition - result = 3 Trojan Risks detected (one of which cited same location as above) - Quarantined & cleaned / deleted
Then, ran SUPERAntiSpyware Free Edition again - No Risk / Harmful Software detected.

Curious if I've cured the ailment, but skeptical. Any suggestion appreciated.

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#2 xblindx

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Posted 22 April 2009 - 03:06 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log
SUPERantispyware log from your earlier run(s)

#3 scottOH

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Posted 22 April 2009 - 05:21 PM

Logs as requested follow. Thanks for your help....


Malwarebytes' Anti-Malware 1.36
Database version: 2028
Windows 5.1.2600 Service Pack 3

4/22/2009 6:13:04 PM
mbam-log-2009-04-22 (18-13-04).txt

Scan type: Quick Scan
Objects scanned: 96894
Time elapsed: 5 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntivirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AvScan (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Sysvxd.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.




SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/22/2009 at 11:22 AM

Application Version : 4.26.1000

Core Rules Database Version : 3857
Trace Rules Database Version: 1809

Scan type : Complete Scan
Total Scan Time : 00:59:08

Memory items scanned : 850
Memory threats detected : 1
Registry items scanned : 8239
Registry threats detected : 1
File items scanned : 27834
File threats detected : 36

Trojan.Unknown Origin
C:\WINDOWS\SYSTEM32\DRIVERS\SVCHOST.EXE
C:\WINDOWS\SYSTEM32\DRIVERS\SVCHOST.EXE
[SVCHOST.EXE] C:\WINDOWS\SYSTEM32\DRIVERS\SVCHOST.EXE
C:\WINDOWS\Prefetch\SVCHOST.EXE-060F5E7E.pf

Adware.Tracking Cookie
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Cookies\skennedy@at.atwola[2].txt
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Cookies\skennedy@cms.trafficmp[2].txt
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Cookies\skennedy@adinterax[2].txt
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Cookies\skennedy@realmedia[2].txt
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Cookies\skennedy@tacoda[2].txt
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Cookies\skennedy@trafficmp[2].txt
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Cookies\skennedy@ad.yieldmanager[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@atdmt[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@doubleclick[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@insightexpressai[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ads.pointroll[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@revsci[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@atdmt[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@2o7[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@ads.adbrite[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@bs.serving-sys[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@www.burstnet[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@serving-sys[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@247realmedia[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@advertising[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@questionmarket[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@doubleclick[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@specificclick[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@mediaplex[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@adopt.specificclick[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@hitbox[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@burstnet[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@adbrite[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@netgear.122.2o7[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@ehg-akronbeacon.hitbox[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@ads.pointroll[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@ads.bridgetrack[1].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@s.clickability[2].txt
C:\Documents and Settings\SKENNEDY\Cookies\skennedy@tacoda[2].txt




SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/22/2009 at 12:30 PM

Application Version : 4.26.1000

Core Rules Database Version : 3857
Trace Rules Database Version: 1809

Scan type : Complete Scan
Total Scan Time : 00:55:26

Memory items scanned : 800
Memory threats detected : 0
Registry items scanned : 8205
Registry threats detected : 0
File items scanned : 27808
File threats detected : 0

#4 xblindx

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Posted 22 April 2009 - 05:25 PM

Reboot your computer and re-run MBAM, post the new log as well.
Are you still having symptoms?

Edited by xblindx, 22 April 2009 - 05:36 PM.


#5 scottOH

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Posted 22 April 2009 - 05:43 PM

Only symptoms I continue to suffer are:
- MS Outlook - when first opened it states problem encountered and it needs to close - same as described previously.
- IE - encounters problems with a few websites still - same as described previously

I began using Firefox & Thunderbird 2 days ago, and have not encountered these issues with these programs


Most recent MBAM log:

Malwarebytes' Anti-Malware 1.36
Database version: 2028
Windows 5.1.2600 Service Pack 3

4/22/2009 6:44:21 PM
mbam-log-2009-04-22 (18-44-21).txt

Scan type: Quick Scan
Objects scanned: 96757
Time elapsed: 5 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 xblindx

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Posted 22 April 2009 - 05:48 PM

I do not use MS Outlook OR IE anymore =/ therefore I am unsure if it is a malware or program issue. You may want to post a topic in the Web Browsing, Email, and other Internet Applications section. As for the infection, it seems to be gone. As a last check, lets try this scan:
Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)


#7 scottOH

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Posted 22 April 2009 - 06:25 PM

DL'd and saved DrWeb-CureIt to desktop. Started program, but did NOT begin scan.
When rebooting in Safe Mode, the icon does not appear on desktop (inflated screen size in safe mode). Search for "dr web cure it" file and nothing came up.

#8 xblindx

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Posted 22 April 2009 - 06:26 PM

Hmm...that's strange :thumbsup:

Try to search for "Drweb" instead (the full file name is drweb-cureit.exe. Put no space and see if that helps. If not,


Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.

Edited by xblindx, 22 April 2009 - 06:28 PM.


#9 scottOH

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Posted 22 April 2009 - 09:15 PM

oye, that took a bit longer than expected, sorry. Think I may have used a bit more complete version of BitDefender...took a long time to DL & install....but here's the results log:

BitDefender Log File

Product : BitDefender Free Edition 2009
Version : BitDefender UIScanner v.12
Scanning task : Deep System Scan
Log date : 4/22/2009 10:06:08 PM
Log path : C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\deep_scan\1240452368_1_02.xml

Scan Paths:Path 0000: C:\

Scan Options:Scan for viruses : Yes
Scan for adware : Yes
Scan for spyware : Yes
Scan for applications : Yes
Scan for dialers : Yes
Scan for rootkits : Yes

Target Selection Options:Scan registry keys : Yes
Scan cookies : Yes
Scan boot sectors : Yes
Scan memory processes : Yes
Scan archives : Yes
Scan runtime packers : Yes
Scan emails : Yes
Scan all files : Yes
Heuristic Scan : Yes
Scanned extensions :
Excluded extensions :

Target Processing:Default action for infected objects : Disinfect
Default action for suspicious objects : None
Default action for hidden objects : None
Default action for encrypted infected objects : None
Default action for encrypted suspicious objects : None
Default action for password-protected objects : Log as not scanned

Scan engines summaryNumber of virus signatures : 2849741
Archive plugins : 45
Email plugins : 6
Scan plugins : 13
System plugins : 5
Unpack plugins : 7

Overall scan summaryScanned items : 386344
Infected items : 0
Suspicious items : 0
Resolved items : 0
Unresolved items : 38
Password-protected items : 38
Overcompressed items : 0
Individual viruses found : 0
Scanned directories : 8995
Scanned boot sectors : 5
Scanned archives : 5366
Input-output errors : 0
Scan time : 01:26:25
Files per second : 74

Scanned processes summaryScanned : 65
Infected : 0

Scanned registry keys summaryScanned : 1509
Infected : 0

Scanned cookies summaryScanned : 15
Infected : 0

Objects that were not scanned:Object Name Reason Final Status
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{031B6316-3F88-45F9-92C4-83219EF23B30} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{086C4BD2-7698-4B99-B9B8-23AEA35D77C8} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{18300A82-AB97-440A-B5DB-DD24BCD35FD8} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{20900361-10E8-4EA8-937F-3B3FBF013B60} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{228AECA4-D678-4CCE-AFAA-E90D6E85D612} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{2D1F28AD-D512-49DD-AA86-F1A248C41473} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{33BA203B-261A-449A-9AEA-83FEEAD696ED} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{347D2C2D-245E-4175-BAF3-F53F0E7CBB99} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{369F3BFC-C17C-46D4-A74F-6054EF6E4B02} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{467851AB-55EE-41E2-9AE9-5BE1BB9366C0} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{4F7F396A-A4D6-4E6C-9E31-3D07C1511E73} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{4FB6A47C-9354-47A5-98E1-CBC279E617E0} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{50A735AA-B65A-413C-8433-D2D8AD33B565} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{643CBE53-AE75-41D0-B3FF-AAB0D1159FC3} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{6991FCB7-5AD9-47AF-93F9-619D1A127117} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{69F5A1BD-9915-4C12-ADC0-FC52229EDF87} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{6B9B61F5-275A-4701-ADAB-F7A0BC81FB5B} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{75019AD5-7B25-4B6E-8B65-2B5C6340225A} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{79F567DD-1ACA-4E0C-B47C-63286B2A4787} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{7F7DC6CF-B313-4122-88B5-809070CCAA26} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{7F7E750B-37C6-40A9-8749-CB5831F5891C} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{8391624A-B603-4AE9-AB98-F84534790D4F} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{85725C9F-B0EC-4398-87B7-96A3582BACCD} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{8DECC520-0062-49FA-B88A-DC87677B9BAD} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{92A95834-FB63-464A-89F7-AD70599F9C76} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{9E3F7035-F430-4BAD-AED9-F7B0D1D5CD5E} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{A8DA917A-EFB1-4170-BCB7-CFAED7E17DA4} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{ABDCB6E0-852E-4C92-BAD1-6371564EE36C} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{AE042D56-5E44-4126-8D45-DA2030A41218} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{D419A6FC-4D2D-4D22-8DFA-DFB7E31D3AD0} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{D8FB7170-EDB5-4146-B9D9-AF261CCF6E34} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{DC84FCD1-D94B-4889-A8A7-C533C84A319F} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{E722B3B2-6BF7-4B5C-B914-E3E3590DCC81} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{F12AB90B-71F8-4303-BA97-5C377EB8FE71} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{F4CC52EF-DF1E-4E3F-B285-8ACC2C7414C3} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{FC40A426-80CD-487A-A705-E00E7A1AEACE} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]{FC8A4B68-69A5-41FD-86C4-17B764E37FF0} Password-protected Not scanned
C:\Documents and Settings\SKENNEDY.PARRISH-ONEILL\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 04-22-2009 - 11-25-22.SBU=]backup.db Password-protected Not scanned


Looks like only the items quarantined by SUPERAntispyware were simply not scanned. Are quarantined items anything I need worry about? Can they be removed? What about if I eventually remove the SuperAS program?

Will try to search "Drweb" in safe mode again.

As for the remaining symptons with MSOutlook & IE, Now that I'm up and running with Firefox and Thunderbird, I doubt I'll go back to the other programs.

Thanks very much for your help. Let me know if you have further recommendations.

#10 scottOH

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Posted 23 April 2009 - 05:52 AM

search just "drweb" in safe mode and found it. Ran the Express scan, then Complete Scan...No viruses found.

Again, thanks, let me know any further recommendations or if there is something additional I should do about quarantined items.

Cheers

#11 xblindx

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Posted 23 April 2009 - 06:27 AM

You are free to delete the quarantined items from your system (DELETE them, DO NOT restore them). You are very welcome :thumbsup:

If you have no other signs of infection:

Your Log is Clean please take the time to read below to secure your machine and take the necessary steps to keep it Clean :flowers:

Hiding Hidden Files
Please set your system to hide all hidden files.
Click Start, open My Computer, select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders.
Check: Hide file extensions for known file types
Check the Hide protected operating system files (recommended) option.
Click Yes to confirm.

Purging System Restore Points
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
One of the most common questions found when cleaning Spyware or other Malware is "how did my machine get infected?". There are a variety of reasons, but the most common ones are that you are going to sites that you are not practicing Safe Internet, you are not running the proper security software, and that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer so that you will not be infected again in the future.


Practice Safe Internet

One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely:
  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.

  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.

  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.

  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of popups, or Foistware, you should read this article: Foistware, And how to avoid it.

    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites

  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.

  • Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.

  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.

  • Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.

  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.

  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
Visit Microsoft's Windows Update Site Frequently

It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Make Internet Explorer 6 and below more secure
  • From within Internet Explorer click on the Tools menu and then click on Options.

  • Click once on the Security tab

  • Click once on the Internet icon so it becomes highlighted.

  • Click once on the Custom Level button.

    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
Use an AntiVirus Software

It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

See this link for a listing of some online & their stand-alone antivirus programs:

Virus, Spyware, and Malware Protection and Removal Resources


Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Use a Firewall

I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Other recommended, and free, AntiSpyware programs are Spybot - Search and Destroy and Ad-Aware Personal.

Installing these programs will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.

Tutorials on using these programs can be found below:

Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer


Install SpywareBlaster

SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware


Update all these programs regularly
Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.




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